Alvaria

Aspect was founded under the name Aspect Communications in 1973, when its software powered the first call center flight booking system with an intelligent Automatic Call Distributor.

In 2005, Aspect Communications was acquired by Concerto Software for $1 billion, with the new entity called Aspect Software. Concerto was created in 2002 when Davox Corporation acquired CELLIT and renamed itself Concerto Software, Inc.

In 2006, Aspect borrowed $1.16 billion to finance its international expansion.

In 2006, Aspect opened its first office offshore in Bangalore, India.

In 2011, Aspect opened a facility in Ireland.

In 2012, Aspect had its credit rating lowered by Standard & Poor's because of the large amount of debt. In 2015, Moody's lowered its credit rating as well. In March 2016, Aspect filed for bankruptcy to reduce its debt load, and emerged from Chapter 11 in May 2016.

In 2012, most of the management was replaced with a new team led by Stewart Bloom. Over the next year, Aspect relocated its headquarters to Phoenix, Arizona.

In 2016, Aspect released Via Customer Engagement Center, including various products from Aspect's portfolio.

Alvaria Cloud, formerly Aspect Via, cloud call centre software.

Alvaria CX Suite, combines Aspect Unified IP, Aspect ALM, Noble CC and Noble OnQ

Alvaria Workforce (WFM)

Alvaria Employee Experience (EX)

In 2008, Aspect formed an alliance with Microsoft with the latter making an investment in Aspect. Later in 2008, Aspect acquired Massachusetts-based BlueNote Networks.

In 2009, Aspect acquired UK-based AIM Technology.

In 2010, Aspect acquired St. Louis-based Quilogy.

In 2013, Aspect invested into Bright Pattern and acquired Voxeo for $150 million.