Core service lines
ARS, operating under the trade name ARS/Rescue Rooter, provides residential home services and selected light commercial services in the home-services sector.
Its primary service lines include heating, ventilation, and air conditioning (HVAC), including repair, maintenance, installation, and replacement of air-conditioning systems, furnaces, heat pumps, ductless systems, and related accessories. The company also offers indoor air quality services, including UV air purifiers, whole-home humidifiers and dehumidifiers, and duct-cleaning systems.
ARS also provides plumbing, drain, and sewer services, including plumbing repairs and installations, water heater and tankless water heater services, gas line work, drain and sewer line cleaning, trenchless replacements, sump pump service, and related drainage solutions.
In some markets, the company also offers additional services such as attic insulation, radiant barrier installation, ventilation, and certain electrical services.
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Geographic Coverage and Scale
ARS is headquartered in Memphis, Tennessee. and has built an extensive network across the United States.
As of 2022, the company stated that it operated approximately 70 locally managed service centers across 24 U.S. states and employed approximately 6,000 people.
The company's locations listing shows operations in California, Colorado, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.
According to GI Partners, ARS completes more than 1.2 million customer visits annually and is supported by a workforce of more than 6,000 employees, including approximately 2,500 skilled professionals.
Market focus and business model
ARS focuses primarily on residential customers, as well as selected light commercial markets, with an emphasis on emergency repair, preventative maintenance, and system replacement.
The company operates through a locally managed service-center structure in which branches operate under the ARS/Rescue Rooter brand or affiliated regional brands while using centralized corporate support functions such as marketing, logistics, and hiring.
Distinguishing features
ARS promotes an Exceptional Service Guarantee, which the company describes as emphasizing customer satisfaction, reliable scheduling, and prompt response for HVAC and plumbing emergencies.
The company has also expanded through acquisitions of regional service providers, including The Rooter Works and My Electric Works in 2021.
ARS has broadened its operations from a focus on HVAC and plumbing to a wider home-services platform under the ARS/Rescue Rooter name.
