Bangladesh Telecommunications Company Limited

Early history

The Telegraph branch under the Posts and Telegraph Department was created in 1853 in the then British India, and was regulated afterwards under the Telegraph Act-1885. The Telegraph branch was reconstructed in 1962 in the then East Pakistan as Pakistan Telegraph and Telephone Department.

Post-independence

Following Bangladesh's independence, the Bangladesh Telegraph and Telephone Department was set up under the Ministry of Posts and Telecommunications in 1971. This was converted into a corporate body named 'Telegraph and Telephone Board' by promulgation of Telegraph and Telephone Board Ordinance, 1975. Pursuant to a 1979 ordinance, the Telegraph and Telephone Board was converted into a government board named the Bangladesh Telegraph and Telephone Board (BTTB).

Bangladesh Telecommunications Company Limited

On 1 July 2008, BTTB transformed to a government-owned Public Limited Company under a new name of Bangladesh Telecommunications Company Limited BTCL. BTCL has launched a 24-hour call centre for customers. Customers in Dhaka will be able to call the number and reach the BTCL for enquiry, according to a company media release. BTCL runs a red telephone exchange for the VIPs which is secured and always live.

Internet services

BTCL provides dial-up Internet access in all 64 districts of the country, making it the most-accessible Internet service provider in the country. As of January 2009, its total dial-up subscriber is 32,433. Since the beginning of 2007 BTCL have improved its Dial-up Internet service for better customer satisfaction. It also handles the.bd Internet country code top-level domain (ccTLD) for Bangladesh.

BTCL provides consumer-level broadband Internet services under the branding of BCUBE. The service is provided through ADSL2+ technology.

BTCL has outsourced its BCUBE sales and customer support to EMEM Systems Ltd, System & Services Ltd (SSL) and Sisview Technologies Ltd. Till now btcl have got about 15,000 customers. BTCL's monthly income is about ৳19,000,000 per month from this service.

The state-owned telephony firm will develop a broadband wireless access network across the country soon with Korean help to provide uninterrupted upgraded services to its clients, officials said. Bangladesh Telecommunications Company Limited (BTCL) in cooperation with Korean Economic Development Cooperation Fund (EDCF) will establish the modern network.

Graft and controversy

Bangladesh Telecommunications Company Limited (BTCL) suffered a revenue loss of at least ৳2,000 crore over the previous six years because of corruption, according to a TIB study published in April 2014. Transparency International Bangladesh (TIB) identified tampering with BTCL’s international call records as one of the company’s major areas of corruption.

Bangladesh’s state-owned telecommunications company also refused to reconnect a British firm to the country’s network, despite being ordered to do so by the courts. London-based Zamir Telecom had been disconnected from the Bangladesh network since March, causing it significant financial damage. Bangladesh’s controversial telecoms minister, Abdul Latif Siddique, admitted that he had ordered Zamir Telecom’s disconnection from Bangladesh Telecommunications Company Limited (BTCL), in breach of a 2010 court order that had overturned a similar action. Zamir Telecom successfully challenged BTCL in a Dhaka court in early May, when judges ordered the company to be reconnected within 36 hours. However, the court order was ignored again, purportedly because of ongoing arbitration between BTCL and Zamir Telecom over disputed invoicing, despite the judges stating that the connection must be maintained during the talks.

On 25 August 2013, the Anti-Corruption Commission approved the filing of four cases against 22 people, including Managing Director SOM Kalim Ullah and three former managing directors of Bangladesh Telecommunications Company Limited, in connection with the embezzlement of more than ৳5.75 billion through illegal Voice over Internet Protocol business. ACC Commissioner M Shahabuddin said the commission had approved the cases at a recent meeting, adding, “Since we have found their involvement in the graft allegation the commission has taken the decision.” BTCL Managing Director SOM Kalim Ullah, former managing directors SM Khabiruzzaman, Afsar-ul-Alam and AM Abu Sayed Khan, former member (maintenance and operation) Mohammad Tawfiq, former divisional engineers Ronel Chakma and Habibur Rahman Pramanik, Ericsson Bangladesh Ltd’s Contract Manager Asif Jahid, Relation Manager Nazrul Islam and engineer Masrurul Hakim were to be accused in the cases. ACC officials said that BTCL officials, in connivance with Ericsson Bangladesh Ltd, embezzled the money by erasing incoming international call minutes from the call detail records of ITX-5 and ITX-7.