Services
Babylon Health provided health care services through its website, iOS and Android mobile applications. Users could send questions or photos to the company's team of health care professionals (which included doctors, nurses, and therapists) in a manner similar to a text message, or hold video messaging consultations with a clinician. In situations where a physical examination was required users could book health exams with a limited number of facilities in London.
In addition to the direct healthcare services, users could access various health monitoring tools such as an activity tracker, order home blood-test kits and review general lifestyle and fitness questions.
Operations
Canada
In September 2018, Babylon formed a partnership with the Canadian digital solutions company Telus Health to provide its services in Canada. In 2021, Babylon stopped providing clinical healthcare services in Canada and entered into a software licensing deal with Telus.
Rwanda
In September 2016, Babylon Health launched in Rwanda as Babyl, in partnership with the Bill and Melinda Gates Foundation. Rwanda was the first country outside of the UK to acquire Babylon Health's services. By May 2018, Babyl was reported to have 2 million members, covering roughly 30% of Rwanda's adult population.
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In 2018 Babylon launched their AI chatbot in Rwanda. At the time of launch, the Babylon AI system did not include some common diseases relevant to Rwanda such as tuberculosis or malaria.
In January 2020, Babylon Health reported 1 million completed consultations in Rwanda. In March 2020, the company signed a 10-year partnership with the Rwandan government, agreeing to roll out Babyl to all Rwandans over the age of 12 through Mutuelle de Santé.
United Kingdom
In the UK, Babylon Health provided services via private subscription, pay-as-you-go, and through the private medical insurer Bupa from 2013.
NHS-funded free GP at Hand
In November 2017, Babylon launched GP at Hand, a free-at-the-point-of-care NHS-funded service. In August 2021 Babylon GP at Hand had a list of over 100,000 patients. The service was criticised for explicitly discouraging registration of patients with complex care needs.
Cuts, administration, and sale
In August 2022 Babylon Health announced cuts to its NHS GP at Hand service in Birmingham as it was not profitable. The same month, shortly after the opening of large-scale office space to accommodate clinical staff, founder Ali Parsa held a company-wide video conference in which he announced widespread company cutbacks. Nearly half the workforce was made redundant, including many head office staff who had been working at Babylon since its founding. Parsa was replaced as director by Miami-based Michael Cole.
The company collapsed into administration in September 2023 and its assets were sold for £500,000 to US company eMed Healthcare.
United States
Babylon began operations in North America in 2018. In August 2019, Babylon Health announced their intent to expand into the United States. In May 2020, Babylon Health announced a partnership with Mount Sinai Health Partners to make the app and its healthcare services available to New Yorkers during the COVID-19 pandemic. New Yorkers could consult doctors from the New York Telemedicine Association.
In October 2020, Babylon Health and Home State Health announced their partnership to introduce Babylon 360 to health plan members living in 10 counties in Southeast Missouri, where Babylon would serve as the primary care physician via its mobile application. In April 2021, Babylon Health acquired Meritage Medical Network, a medical group with 700 physicians based in California. In January 2022, Babylon Health acquired Higi, a consumer health engagement firm, and DayToDay Health, a care management platform.
