The story
Beatties was founded in 1877 and had grown from a small family drapery business in Wolverhampton to a department store with an excellent reputation for customer service. The first store on Victoria Street, Wolverhampton, was rebuilt in a neo-classical style by the architect Gerald de Courcy Fraser in 1929. The Company Policy (known as the Four Corners of Responsibility) stated that the responsibility to the customer was
"To provide the customer with a good range of well chosen, good value merchandise. To offer this to the public in attractive surroundings, backed by pleasant and effective service, and in an atmosphere of complete integrity and responsibility. To demonstrate at all times a genuine desire to please".
On joining Beatties, each member of staff (known as a "Member") was presented with a "Members' Guide" to provide members with information about the company and its policies, the condition of service offered, the facilities available and the rules to be followed.
From Wikipedia’s article on Beatties, shared under CC BY-SA 4.0.4