Criticism
In 2015 CentraCare acknowledged mistreatment of cancer patients treated at the CentraCare Health Coborn Cancer Center between summer 2012 and autumn 2014 by over- or underexposure to radiation, with consequences that could have included a "recurrence of cancer or burns and tissue damage that could have contributed to death".
In 2017 the US Federal Trade Commission, settling charges that CentraCare's acquisition of St. Cloud Medical Group, also known as SCMG, would be anticompetitive, required CentraCare "to allow a number of adult primary care, pediatric, and OB/GYN physicians to leave the health system and work for other local providers or establish a new practice in the area, and to provide certain financial incentives to a number of departing physicians".
In 2023 CentraCare told St. Cloud Orthopedics, which had for decades provided orthopedic trauma care at St. Cloud Hospital, that its doctors would no longer be on call for trauma care in the hospital's emergency department, significantly reducing the number of patients seeking follow-up care with St. Cloud Orthopedics. St. Cloud Orthopedics said that Centracare was trying to "strongarm them out of business".
A class action lawsuit alleging that CentraCare violated the federal Employee Retirement Income Security Act of 1974 (ERISA) by "failing to comply with their fiduciary duties under ERISA to the Plans and to the Plans' participants in the management, operation, and administration of the Plan" reached a settlement after extensive negotiation in 2024.
CentraCare is not accredited by the Better Business Bureau (BBB). The BBB registered 12 complaints about CentraCare in the three years to 5 April 2025; six had been closed in the previous twelve months.