The story
Origins
CISCO came into being in 1972 in the wake of a police employment scheme review by a committee led by Professor Lee Soo Ann a year earlier. It recommended that the Singapore Police Force's Guard and Escort Unit, itself formed in 1958, be hived off as a statutory board of the Government of Singapore, in a bid to relieve manpower constraints on the SPF by empowering the new statutory board with the ability to conduct its own recruitment schemes tailored specifically for armed security services. The company was established under the Commercial and Industrial Security Corporation Act.
At its dissolution, the Guard and Escort Unit had a strength of 1,600 police officers, who received the same training as their counterparts in police divisions, and are mostly deployed as guards in commercial banks. The new statutory board absorbed most of these regular officers, although the committee recommended the early retirement of 460 older officers, with an enhanced pension scheme offered to them as compensation. A recruitment drive was also initiated on 1 April to recruit other police officers and boost its strength to 2,000.
CISCO, as a separate statutory board, became Singapore's only commercial entity offering armed security services. Its policemen continue to receive training via a 7-week residential training course at the CISCO Police Training School, which is adjacent to the Police Academy at Thomson Road, with training assistance from the Academy. Over time, the course was streamlined to fit their specific operation needs, and instruction was gradually taken over by fellow CISCO officers. CISCO police officers were dressed largely similar to their counterparts in the Singapore Police Force, and CISCO vehicles were also largely similar, except with the addition of a CISCO logo. CISCO officers were paid a salary of about S$650 in the 1970s.
Diversification
In the next decades, the company diversified its operations beyond the provisioning of armed guards, providing a range of security-related services, including enforcement, management, and consultancy services for not just physical, but also data and IT-related needs. In 1991, the board's new chief executive, Chan Boon Kiong initiated wide-ranging changes to turn the company round into a commercial entity with an annual turnover of S$200 million, with diversification into various aspects of security. As the company began to diversify, its traditional armed police operations were organised under the name of CISCO Auxiliary Police under the Product Division, together with the CISCO Recall Total Information Management Pte Ltd and other specialised departments. It also began to expand abroad, having first established a joint venture with Zhong-Bao Security Industry Company in China in July 1995 with a 60% stake.
In 1982, CISCO announced that the position of unarmed warden was dropped and constable was the lowest rank.
CISCO officially opened its new Headquarters building at Jalan Affifi off Upper Paya Lebar Road on 20 June 1986, which then boasted some of the most modern facilities including the first computerised indoor shooting range in Singapore. On 2 March 1994, work commenced to extend the CISCO Headquarters building to incorporate facilities to process and store high-value items and a computer disaster recovery centre. The SCORE Counselling Centre was opened in the building on 5 December 1996.
CISCO entered into a joint venture with Brambles Industries Ltd from Australia in May 1996 with a 51% stake to form CISCO Recall Total Information Management Pte Ltd (now Iron Mountain Recall) as part of its foray into the information management industry. On 8 June 1999, the first purpose-built CISCO Recall Centre was officially opened, which included a 43-metre high document storage facility, the tallest single-storey building in Singapore. A second CISCO Recall Centre was opened in Chin Bee Avenue on 10 September 2003, by which time the company's CISCO Recall service has 33 government agencies amongst its clients.
By 1998, the company has over 2,000 clients which has installed security systems linked to CISCO's alarm monitoring system, an increase of 25% since 1996. This included some 500 private homes which paid between S$2,000 to S$1million for such systems. CISCO entered into a joint-venture with the National Library Board on 21 June 1999 to establish a digital signature certification authority service.
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CISCO manned the Area Licensing Scheme gantries in 1975 until the introduction of Electronic Road Pricing in September 1998, where 105 officers were redeployed. CISCO officers began to assist the Traffic Police as traffic wardens to curb illegal parking on 1 November 1999. Over 12,100 parking violation notices were subsequently issued in the next two months, prompting their implementation in more areas to allow the Traffic Police to concentrate on enforcing traffic rules on the move.
During the height of the SARS crisis, CISCO officers were deployed to serve Home Quarantine Orders at the residents homes and install CCTVs at their homes. These were enforced by about 60 officers, who were given the power to electronically tag those who violate the order.
After the September 11, 2001 attacks, CISCO reported an increase in business as a result of heightened security demands. From November 2004, CISCO officers were deployed to assist in enforcing sensitive locations such as Jurong Island. CISCO ventured into professional investigation services in 2005.
Corporatisation
Over the years, the license to provide armed security services has been extended to other companies, including the Auxiliary Police Forces operated by PSA Corporation, Changi International Airport Services, Singapore Airport Terminal Services, and Singapore Technologies Kinetics, although these officers have their policing powers restricted to their areas of operation. In the wake of rising security concerns, the government decided to introduce greater competition in the armed security service industry.
As a result of measures to create a more level playing field, the CISCO Act was dissolved in 2005, and CISCO ceased being a statutory board, corporatised as a fully government owned company, and came instead under the same legislative and regulatory guidelines as the other Auxiliary Police Forces. The new company will no longer utilise the Singapore Police Force's crest, and changes will be made to the uniforms of its police officers, in line with its counterparts in the armed security industry.
To minimise disruptions during the corporatisation process, the Ministry of Home Affairs transferred all of its former statutory board's assets, liabilities, staff and contracts to the new company, and did not give it a moratorium since the statutory board has already engaged in commercial services. The new company took over all businesses the statutory board had engaged in, and is now liberated to enter or exit from contracts based on its own commercial interests.
On 1 June 2005, the corporatisation process was completed and the new CISCO Security Private Limited formed.
Post-Corporatisation
On 29 January 2019, Certis announced the establishment of a K-9 unit to protect facilities under contract.
Certis has implemented a work-study scheme for any of its employees looking to study part-time while working.
In December 2022, Certis partnered Lendlease to redevelop its headquarters at Jalan Afifi.
From Wikipedia’s article on Certis Group, shared under CC BY-SA 4.0.4