Commercial bank unveiled the online banking procedure to the customers in 2000.
In 2016, the bank launched Sri Lanka's first ever remittance card in order to ease the process of transferring funds from overseas to local beneficiaries.
The bank also launched Sri Lanka's first ever fully-automated cheque deposit machine in 2018. In 2018, the bank also achieved another feat by launching UnionPay cards to make Sri Lanka only the 51st country to launch UnionPay card system. In 2020, the bank launched a missed call alert service under the initiative "card balance by missed call service" for the credit cardholders. Commercial Bank also launched QR code enabled payment option called ComBank Q+ which facilitates cardholders to settle their outstanding credit card dues. It also became the first bank in Sri Lanka to enable the QR code payments to settle credit card bills and also became the first QR based payment app to be launched on LANKAQR platform.
In 2021, the bank opened a banking counter at the Department of Immigration and Emigration for the convenience of clients and staff. In 2021, the bank announced a partnership with a fintech startup called DirectPay to provide Internet Payment Gateway support and operate as the acquiring bank for the cashless payment solutions for the businesses. In 2021, the Commercial Bank joined hands with University of Moratuwa by offering to provide educational loans with preferential interest rates to postgraduate research students of the university.
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In 2022, the bank introduced the First Time Home Buyers & Builders scheme that offers a free or discounted Decreasing Term Assurance Policy in order to eliminate or reduce burden of the cost of the loan protection insurance. In 2022, the bank also unveiled another loan scheme titled "Anagi Women's Banking" which was designed in collaboration with the International Finance Corporation to exclusively support and empower the women. The bank has maintained bancassurance partnership with Union Assurance for nearly 10 years whereas the customers of Commercial Bank obtain insurance related products from Union Assurance directly.
The bank launched its groundbreaking digital product "Flash" to facilitate convenient digital banking practices.
Subsidiaries
In July 2003, CBC acquired Credit Agricole Indosuez's two branches in Bangladesh at Dhaka and Chittagong to become the first Sri Lankan private bank to establish operations outside the country. (Banque Indosuez had opened its branches in Bangladesh in 1980.) Also in 2003, the IFC bought 15% of the bank's share capital from Sri Lanka Insurance Corporation.
In 2011, the credit rating of the Bangladesh operations of Commercial Bank was upgraded to AAA for long-term credit by the Credit Rating Information and Services Limited. Prior to obtaining Triple A rating, Bangladesh operations of Commercial Bank had maintained AA+ rating for three consecutive years from 2007 to 2010. The Commercial Bank Bangladesh was named as the Best Foreign Bank in Bangladesh and also named as the Most Sustainable Bank in Bangladesh for the year 2021.
