Concord Coach Lines

Concord Coach Lines operates along the Interstate 95 corridor between Bangor, Maine, and Boston, Massachusetts, as well as the Interstate 93 corridor in New Hampshire with service from Berlin and Littleton through Concord to Boston and Logan International Airport.

Specifically it connects the following locations:

Maine

New Hampshire

Rider controversies

On May 28, 2018, a U.S. Customs and Border Protection agent was recorded asking passengers about their citizenship status while they waited at the Bangor, Maine, terminal to board a bus to Boston. When asked, a Concord Coach employee stated that passengers must be US citizens to ride. Concord Coach Lines later released a statement on Facebook clarifying their policies, indicating that the employee was unprepared to answer that question, and that company-wide training had been put in place to address the issue.

The following August, a 14-year-old Pakistani-American was prevented from boarding a bus leaving Rockland, Maine, by the driver. Despite being accompanied by an adult, the bus driver asked him for identification and would not let him board without it. The bus left without the teen, who had to ask the family of his friend to get a ride back to Massachusetts. Concord Coach Lines policy does not state that children have to show ID. Concord denied that the teen was stranded due to the color of their skin, stating that the driver did not notice the teen's ethnicity.