Dilmah

The company's founder, Merrill J. Fernando, was born in 1930 in Negombo in British Ceylon. He moved to Colombo, where he became one of the Ceylonese tea tasters, after doing his training at Mincing Lane in London. While there, he was astonished to see that different teas were mixed and blended but still marketed as pure Ceylon tea. The tea which had been hand-picked and produced according to the Ceylonese traditional process was being used only as a raw material. It was bought cheaply, with branding and packaging taking place in Europe and the UK. This system meant that the tea producers received only tiny amounts of the total profit, with middlemen (wholesalers and resellers, mainly a few large corporations) receiving the greatest share of the profit.

In 1962, he founded Ceylon Tea Services Company and later that year Merrill J. Fernando Company, which exported loose tea across the world, including North America and Australasia. In 1982 Fernando established Ceylon Tea Services Ltd, which became one of the first companies listed as a public company on the Colombo Stock Exchange.

In 1985, Fernando launched the brand name "Dilmah", which was chosen by combining the first names of Fernando's sons, Dilhan and Malik. His aim was to serve the poor and underprivileged through his new company. He took a while to first convince the Australian supermarket retailer Coles to stock his new brand of tea, but eventually won over the Coles buyer, In 1988 the company was established, and a Melbourne Coles store started stocking Dilmah on its shelves. It eventually spread to 35 other Coles stores in Victoria and then Woolworths started selling the product as well. Dilmah later exported the tea to New Zealand, where it was the top-selling brand in 2013, and also to Europe and North America. In 2013, Australia made up 10 percent of Dilmah's global annual retail sales.