The story
Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990. The company's original seed funding was $150,000 in loans from the founders' families. The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI.
In late 1999, Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion.
In October 2007, Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO).
In February 2012, Permira and TCV acquired Genesys from Alcatel-Lucent for $1.5 billion.
In July 2016, private equity investor Hellman & Friedman purchased a $900 million stake in Genesys from majority owners Permira and Technology Crossover Ventures, valuing the company at $3.8 billion.
In May 2019, former Skype CEO Tony Bates joined Genesys as the new CEO, with former CEO Segre moving to the position of chairman.
Acquisitions
The company has grown over the years through a series of acquisitions.
In December 1997, Genesys acquired Forte Software, Inc. (later renamed Adante).
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In December 1998, Genesys acquired Plato Software Corporation.
In June 1999, the company acquired Next Age Technologies, a workforce management software developer.
In May 2001, the company purchased IBM's CallPath computer telephony integration (CTI) business.
In 2002, Genesys parent Alcatel acquired Telera, a Campbell, California-based developer of voice portal and interactive voice response (IVR) systems, and merged the company into Genesys.
In April 2006, Genesys acquired VoiceGenie Technologies, a developer of voice self-service software based on VoiceXML.
In December 2007, Genesys announced it acquired Informiam, a developer of performance management software for customer service operations.
In January 2009, Genesys announced the acquisition of Conseros, a developer of high-volume work item management software and SDE Software Development Engineering, a creator of hosting management software for contact centers.
In May 2013, the company acquired Angel.com, a provider of cloud-based contact center solutions, from parent company MicroStrategy, for $110 million.
In March 2014, the company acquired Solariat, a developer of software to measure and manage social media engagements for customers.
In May 2014, the company acquired OVM Solutions, a developer of cloud-based customer communications software.
In 2016, the company acquired the Genesys division of EIT, its regional partner in Korea. In December, Genesys acquired Interactive Intelligence, a developer of customer experience software for the cloud, for $1.4B
In February 2017, Genesys acquired Silver Lining, an employee performance management company that developed applications to support and analyze employee performance and learning automation.
In February 2018, Genesys acquired AltoCloud, a customer journey analytics provider for an undisclosed amount.
In March 2020, the company acquired nGUVU, a partner purchased to add gamification to its workforce engagement management suite.
In March 2021, the company announced the acquisition the Bold360 suite of digital engagement software from LogMeIn.
In January 2024, Genesys acquired Radarr Technologies, an AI-powered data analytics company.
From Wikipedia’s article on Genesys (company), shared under CC BY-SA 4.0.6