Controversies
GTL, along with other similar entities such as Securus Technologies and the private-equity firms that own them, such as Veritas Capital, have been criticized by advocacy groups, The New York Times, The Washington Post, Bloomberg Business, and some lawmakers, for charging overly high prices in their monopoly in communication with incarcerated individuals. The Federal Communications Commission (FCC) has tried unsuccessfully for many years to cap the price of phone calls, an effort deprioritized in the late 2010s under industry lobbying by the first Trump administration. The Biden administration's FCC reduced the cost of minutes for inmates in May 2021.
Litigation
The company has faced a number of class action lawsuits for violating the Federal Communications Act. The plaintiffs claim that the company uses its position to establish high rates and pays kickbacks to facilities which award it the contract. In March 2016, the FCC ruled that Global Tel*Link could be limited on its prison call costs.
Mississippi Attorney General Jim Hood filed a lawsuit against Global Tel Link for racketeering, stating that the company was "involved in a conspiracy, scheme and/or enterprise that included bribery, kickbacks, misrepresentations, fraud, concealment, money laundering and other wrongful conduct." The suit alleged that GTL had paid "consulting fees" to an agent of the company, which were used in exchange for Mississippi Department of Corrections public contracts. Global Tel Link paid $2.5 million to settle the bribery lawsuit involving former Corrections Commissioner Chris Epps in August 2017.
The company faced a class action lawsuit in 2024 with the plaintiffs claiming that the company engaged in a "quid pro quo kickback scheme" with county jails in Michigan which banned in-person visits in order to maximize revenue from voice and video calls.