The company trades under the Hastings Direct, Hastings Premier, Hastings Essential, YouDrive, People's Choice and InsurePink brands. In 2012, the company launched a usage-based insurance product under the Hastings Direct YouDrive brand. The YouDrive product requires a telematics device to be fitted to the insured vehicle.
Insurance policies provided by the company are issued by a panel of insurers, including Advantage Insurance Company Limited, a Gibraltar based company.
The company is known for its mascot, Harry Hastings, an animated figure dressed in armour from the Battle of Hastings in 1066. He is also known for singing a catchy tune of the number 0800 00 1066 (with the final 4-digit number being a reference about the Battle of Hastings.) Based in Bexhill-on-Sea, the company is one of the largest employers on the South Coast. The company also has a second call centre in Leicester.
Toby van der Meer became the CEO of Hastings Group on 1 March 2018. The previous CEO, Gary Hoffman, became non-executive chairman.
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In August 2020 it was announced that the company would be acquired by a consortium of the South African business, Rand Merchant International, and the Finnish insurer, Sampo Group, for £1.7 billion. The transaction was completed on 16 November 2020.