Jennifer Furniture

The company was founded in 1975 in Woodbury, New York.

On July 19, 2010, the company announced that it had filed for Chapter 11 bankruptcy as a consequence of "substantial losses". According to Furniture Today magazine, the company was number 48 among furniture retailers with around US$114 million in sales for its fiscal year ending August 29, 2009. It subsequently emerged from Chapter 11 under the control of its major supplier, the Haining Mengnu Group. In 2020 "Jennifer Furniture" brand along with the company assets was purchased by JenniferOpCo. Presently the company 6 stores and its online channel is owned and operated by JenniferOpCo.

John Garg, CEO of Jennifer OPCO LLC, is teaming up with another retailer to reintroduce Klaussner Home Furnishings in the retail market after its temporary shutdown in 2023. Further, he is establishing a wholesale division in early 2025.

As a part of testing, the CEO said that he wanted to test how Klaussner products are welcomed by his customers at Jennifer Furniture stores. Since it has taken a positive outlook, Klaussner products will be added to Jennifer Furniture stores in the Northeast, followed by a full retail launch scheduled for November.

He also underscored his plan to reestablish Klaussner as a key player in the furniture industry. As for the second innings, this brand's products are lined with prices ranging from $1,699.99 to $5,999.00.

Stores

As of July 20, 2010, the company operated 142 namesake stores and 12 Jennifer Leather stores across the U.S. It also owned 154 Ashley Furniture HomeStores and licensed five others.

As of April 30, 2013, 65 company-owned stores operated under the Jennifer Convertibles and Jennifer Leather names and six stores operated under the Ashley Furniture HomeStores name.

Jennifer Convertibles stores specialize in the retail sale of complete lines of sofa beds, as well as sofas and companion pieces, such as loveseats, chairs and recliners, bedrooms and dining rooms. The company is a dealer of Sealy sofa beds in the United States.

Criticism

On July 29, 2004, New York Attorney General Eliot Spitzer announced a consent order and judgment that would significantly reform the company's sales practices and provide restitution to consumers. The judgment permanently enjoined the company from engaging in deceptive, fraudulent or illegal business practices, and requires the company to make substantial reforms to its sales practices and customer service operations. The judgment also requires the company to make restitution to consumers for its failure to replace or repair defective goods. In addition, the company agreed to pay $275,000 in penalties, and $2,000 in costs.

The company received a grade "F" from the Better Business Bureau each year from 2006 through 2009 and a grade "A" in 2013. Across the U.S. the company has had complaints for deceptive sales practices, delivery problems, not honoring its warranties and bait-and-switch techniques. Customer complaints were regularly ignored and lawsuits frequently followed.