Kogan Technologies

Kogan.com has also caused controversy with its product range. The company voiced its opposition to the Australian government's proposed Internet filter by releasing a fictional parody product, the Kogan Portector, and received media attention in 2009 parodying Australian Prime Minister Kevin Rudd's 2007 election campaign because of its "Kevin 37" television, a 37" television marketed using advertising mimicking Rudd's campaign, which initially sold for $900 – the value of the economic stimulus payments made to many Australians in April 2009.

Exclusive Brands

In July 2014, Kogan.com launched its first exclusive brand beyond consumer electronics, called Fortis.

By controlling the design, manufacture, packaging and distribution of the products, Kogan.com had increased the number of exclusive brands available to 10, within a year.

Kogan.com currently owns and operates 20 exclusive private label brands.

TPG and Vodafone

Kogan Mobile was re-launched in Australia with TPG (formerly Vodafone) on 19 October 2015.

Kogan Mobile offers value based pre-paid mobile phone plans to Customers in Australia and New Zealand on the TPG and Vodafone New Zealand networks.

Kogan Mobile New Zealand was launched in September 2019 in partnership with Vodafone New Zealand offering prepay mobile plans in New Zealand. Glimp stated that Kogan Mobile New Zealand offers one of the cheapest unlimited minutes prepay plans in New Zealand.

Telstra / ispONE

Kogan Mobile was a pre-paid mobile phone service provider in Australia. It was known for being the first pre-paid mobile provider to use the widespread Telstra network. Kogan Mobile launched on 12 December 2012. By 14 December, it had already sold more than 10,000 SIM cards. In response to the announcement, a spokesman from Telstra stated; "Telstra Wholesale is not in partnership or any other direct relationship with Kogan."

Kogan Mobile experienced many problems with customers being suspended for "overuse" despite offering an "unlimited call" plan. Australian Communications Consumer Action Network (ACCAN), stated that Kogan was "falling afoul" of the Telecommunications Consumer Protections Code, introduced in September 2012, which states that a product cannot be called unlimited if it is not actually unlimited. Kogan stated that they did not suspend customers but is rather the provider ispONE. In April 2013, Kogan took the provider ispONE to the Victorian Supreme Court. Kogan won an injunction ordering service provider ispONE to reinstate the 600 accounts of Kogan Mobile users it had suspended after deeming them to be using excessive the service in excess of the levels permitted. The Business Review Weekly said this was not a good start for the 4-month-old [mobile] business.

The Kogan Mobile service ended with the collapse of ispONE on 19 August 2013.

Kogan nbn

On 7 June 2017, Kogan.com announced that it has extended its partnership with Vodafone to 2022. As a part of the partnership, Kogan.com announced that it will offer fixed-line NBN services as well as mobile broadband plans. Kogan nbn launched on 12 April 2018. The service is supplied to Kogan by Vodafone as supplied by nbn Co Limited.

Kogan Insurance

Kogan entered financial services in 2017 under the name of Kogan Insurance. Underwritten by Hollard Insurance, Kogan Insurance was launched with home, contents, landlord, car, and travel insurance. By 2018, Kogan had entered four more areas of the insurance business. A partnership with Medibank enabled the creation of a health insurance brand, Kogan Health; another partnership with Hollard subsidiary PetSure Australia permitted the establishment of Kogan Pet, for pet insurance; and a brand for life and funeral insurance, Kogan Life Insurance, was founded via an agreement with Greenstone Financial Services.

Kogan Energy

Kogan Energy was launched on 9 September 2019 in partnership with part of the Meridian Energy

Limited group and provides power and gas deals to Australian households.

Kogan Cars

Kogan Cars was launched on 4 July 2019 and provides consumers with access to networked negotiating power for deals on new cars, and acts as a marketplace for vehicle trade-in.

Kogan Travel

Launched on 21 August 2015, Kogan Travel provides travel deals to international destinations.

Kogan Money Credit Cards

Kogan Credit Cards is a credit card with uncapped Kogan reward points, no annual fee, complimentary Kogan First membership. It was launched in October 2019 in partnership with Citigroup Pty Ltd.

Kogan Super

In partnership with Mercer Australia, Kogan.com offers a no frills, ultra low fee Australian superannuation fund, Kogan Super.

Kogan Pantry

In January 2015 Kogan.com launched Kogan Pantry, an online service delivering non-perishable foods, confectionery, cleaning products, toiletries, and pet food. Kogan Pantry has a smaller range of products than the biggest Australian supermarkets, Coles and Woolworths. However, independent consumer group Choice says the prices at Kogan pantry are 50-60% less than the big supermarkets. According to News.com.au, over 30,000 products were sold within the first six hours of the launch.

Marketing

In July 2011 Kogan launched its "Cut the Cable Con" campaign in Britain. The campaign targeted John Lewis and Currys, criticising the way that such retailers attempt to sell expensive cables with their new televisions and computers, and accusing them of a campaign of "deliberate misinformation" with regard to this issue. Kogan.com began giving away cables free of charge with every television purchased.

John Lewis and Currys defended the practice of charging for cables by pointing out the various features of their cables. Kogan responded by stating: "I think it's a bit misleading what they've said. When it comes to durability, it's an HDMI cable that you'll use to connect your TV to a Blu-ray player, or a Playstation, or another device. You're not using it as a skipping rope or to go rock climbing with."

In August 2011 Kogan announced his desire for online retailers to be viewed separately from traditional retail by economists, stating that "If we have been grouped with traditional retailers, then we want a divorce!", and arguing that all of the innovation and growth is in online, rather than bricks-and-mortar, retail. Business Magazine BRW noted the similarity of the "divorce" to a campaign by the National Australia Bank.

Kogan responded by challenging Smart to a one million dollar bet that JB Hi-Fi would not stock Apple hardware by 14 March 2014. The deed for the bet is still available online, though it has not been accepted.

Kogan also began giving away free HDMI cables to anyone who had bought a TV from JB Hi-Fi in 2011, accusing JB of "trying to trick people into thinking they need a $200 cable after buying a FULL HD TV."

In October 2011, Kogan took out a full-page ad in Australia's biggest newspaper calling for JB Hi-Fi to change their slogan, "Always Cheapest Prices." JB Hi-Fi did not respond to the challenge.

Australian government set-top box scheme

In May 2011 the Australian Government announced a plan to provide television set-top boxes to pensioners free of charge. Kogan and other leading retailers criticised the scheme for spending too much money. In 2011, the program had an estimated total cost of $308 million, with each installation costing over $350. Kogan said his company could deliver it for $50 million. In February 2012 new figures revealed that the cost per installation had risen to $698, prompting Kogan to make further public statements attacking the Government's inefficiency in spending.

However, it was later clarified by the Federal Government that these figures were falsely reported by The Australian newspaper and that installations ranged from $158 to $492. It was revealed on 8 February 2012 during parliamentary question time, that Kogan.com had tendered for the Scheme to roll-out set-top boxes for New South Wales which commenced in June 2012.

Apple vs. Samsung

When Kogan began selling the Samsung Galaxy Tab 10.1 in September 2011, Apple demanded that the company immediately stop selling the product, because of an ongoing patent dispute with Samsung. Apple also demanded full details of Kogan's suppliers. Kogan agreed to stop selling the product until the patent dispute was resolved, but refused to disclose any further information. The Federal Court overturned the injunction on the Samsung Galaxy Tab 10.1 on 30 November 2011, and Kogan began selling the product again soon after.

Microsoft Internet Explorer 7 tax

On 13 June 2012 Kogan introduced a Microsoft Internet Explorer 7 'tax', which charged any user shopping at the site from IE7 an extra 6.8% – 0.1% for every month the browser had been on the market. Kogan explained that he had decided to charge the 'tax' because: "The amount of work and effort involved in making our website look normal on IE7 equalled the combined time of designing for Chrome, Safari and Firefox." Kogan accepted that it was unlikely that anyone would actually pay the charges, stating that the goal of the campaign was to encourage users to download a more up-to-date version of Internet Explorer, or a different browser. The 'tax' was the most talked about topic on social media service Twitter on the day following its launch.

Several weeks later, search results for kogan.com disappeared from Microsoft Bing search results, with Kogan stating "We hope Microsoft were not too offended by what we did with the IE7 tax and this is just a temporary glitch." Microsoft denied tampering with the search results, stating that: "The ranking of our results is done in automated manner through our algorithm which can sometimes lead to unexpected results."

2018 ACCC case

Kogan raised the prices of over 600 products then offered a 10% discount to their customers as part of an end of financial year promotion.

The court found Kogan breached consumer law by making false and misleading representations about the end of financial year promotion in 2018. On 7 December 2020, Kogan was fined $350,000 by the federal court with Justice Davies saying, "Kogan’s contravening conduct must be viewed as serious, as misrepresentations about discounts offered on products not only harm purchasers acquiring such products on the basis that they are getting a genuine discount but also may impact on consumer confidence in discount promotions when legitimately made – that is, when products are being offered for sale with a genuine discount on price."

2021 ACMA fine

An Australian Communications & Media Authority (ACMA) investigation in 2021 found Kogan sent over 40 million emails without an easy route to unsubscribe. Instead, Kogan required recipients to log in to their account or set a password in order to stop the messages.

The ACMA found Kogan's conduct breached the Spam Act, which "requires commercial electronic messages to contain a functional unsubscribe facility". To resolve the case, the company agreed to a court-enforceable undertaking and paid a $310,800 infringement notice.