RapidSOS

RapidSOS was founded in 2012 by Michael Martin and Nicholas Horelik to address the 911 data challenge. Martin had a personal experience with 9-1-1 connection difficulties when his father fell off of the roof of his home in Rockport, Indiana, breaking his wrist and shattering his hip. Martin's father could not reach 9-1-1 from his cellphone and was lying outside in freezing temperatures until his wife came home and called 9-1-1 from their landline. Also, Martin cites an experience he had after first moving to New York City, when he was followed closely by a man who had intentions to rob him. In wanting to call 9-1-1, he states that he "realized just how difficult it is in the middle of whatever your emergency is to get out your phone, dial a number, and have a coherent conversation about who you are, where you’re located, and what’s occurring."

RapidSOS’ first product was the smartphone app Haven. The app gave users the ability to see family members' real-time locations, "check in" to send their location to their loved ones, and call 9-1-1 on behalf of someone else, sending that person's location and personal information to the dispatch center closest to them.

From 2012 to 2015, RapidSOS studied the data from over 12 million 911 calls. From 2016 to 2017, RapidSOS began testing its platform with location data, working with Emergency Communication Centers (ECCs) across the country. In 2018, RapidSOS worked with Apple to allow U.S. iPhone users who call 911 to automatically and securely share their location data with first responders through the RapidSOS Platform. By the end of the year, RapidSOS partnered with Google to send Android ELS data through the RapidSOS Platform as well.

In March 2023, American online and mobile prepared food ordering and delivery platform Grubhub announced a partnership with RapidSOS. Grubhub announced that the partnership will improve the safety of its drivers via sharing dynamic location data as well as caller ID directly to 911 responders when an emergency call is placed via the Grubhub for Drivers app.

RapidSOS sends information from IoT devices and apps to public safety during emergencies and anxious moments.

RapidSOS Safety is 24/7 AI-enabled safety agent support for customers, employees, and communities.

RapidSOS Connect is an emergency API for faster, more effective emergency response.

RapidSOS Portal is a free solution that provides critical and vetted data to 9-1-1 telecommunicators from 500M+ connected devices, including real-time caller location, health profiles, vehicle crash data, and more to support their life-saving work.