Text
Text is an integrated suite of customer service and sales products, including selling AI agents. It integrates with Shopify, Webflow and WhatsApp, among other services. In 2026, Text won the MarTech Breakthrough Award, being named the Retail Technology Solution of the Year.
LiveChat
LiveChat is live support software and help desk software used by companies to communicate with customers using multiple channels: online chat on the website and inside mobile applications, email, and social media, such as Facebook Messenger.
ChatBot
ChatBot is a software platform for creating chatbots for business use, released in August 2017. It constructs bots that can integrate with services including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube.
In 2020, the number of ChatBot clients reached 1,000, including UEFA, Unilever, HTC, Kayak, Danone, Moody's, and GM. ChatBot supports multiple non-profit organizations, including: European Mentoring and Coaching Council, Musculoskeletal Australia, Operation Kindness and Tinnitus UK. It is mainly used for connecting and engaging with communities, and fundraising.
Read the full text
History
ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016. In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform.
In September 2017, LiveChat integrated with BotEngine. ChatBot, in its current form, was launched on February 21, 2018. In March 2018, BotEngine was released from its beta version. Later that year, the product was rebranded to ChatBot, following the purchase of the chatbot.com domain. In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook. In May 2020, ChatBot in partnership with Infermedica, launched COVID-19 Risk Assessment ChatBot.
In March 2021, ChatBot launched a new version of Visual Builder.
HelpDesk
HelpDesk is a system for tracking, prioritizing, and resolving customer support tickets. Customers can send messages to companies through email. Team members can create tickets if customer queries came from other communication channels, such as LiveChat, Facebook Messenger, WhatsApp, or a phone call.
All inquiries are collected as tickets and assigned statuses and categories within the application. The application stores customer profiles and the history of their previous messages.
Knowledge Base
Knowledge Base is a tool that builds a self-service help center. It can be used both as an internal database for agents and an external public help center for customers. The internal widget is equipped with AI support that suggests articles to answer customer queries.
OpenWidget
OpenWidget is a free website widget and plugin software product. It was launched in November 2022. It allows users to add functionality to an existing website using pre-defined apps, such as contact and feedback forms, product reviews and recommendations, and frequently asked questions templates. These widgets integrate with ecommerce platforms, such as Shopify, BigCommerce, WooCommerce, and website builders, such as WordPress. The authors claim "using AI for ecommerce personalization" to be their mission.
Past products
Products offered in the past, but currently discontinued are GG Pro (which was a corporate instant messenger) and Chat Server, which was a chat software for moderated chat rooms. Besides developing and selling communication solutions, from 2004–2010, LiveChat Software was the owner of one of the first Polish online chat portals, POLChat.
Another product offered by the company was chat.io. It was a chat widget for websites, apps, and social messaging with message sneak peeks, agent ratings, and chat routing. It allowed integrations with multiple communication channels, like Facebook Messenger. The chat.io platform provided APIs to allow developers to build features atop the current offering. The product was discontinued and became a part of LiveChat.
