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WSTC on NASDAQ

West Corporation

Logo: West Corporation, Public domain, via Wikimedia Commons4

American call center company

Intrado, formerly West Corporation, is an American telecommunications company. It was purchased by private equity firm Apollo Global Management on October 11, 2017.3 Its shares trade on NASDAQ under the symbol WSTC.1 Wikipedia text CC BY-SA 4.0

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Last updated Oct 21, 2026.

Overview

1986Founded1

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  • TickerWSTC on NASDAQ1
  • IndustryServices-Business Services, NEC1
  • HeadquartersOmaha1
  • Incorporated inDE5
  • Business address11808 Miracle Hills Dr, Omaha, Ne 681545
  • Filer categoryLarge accelerated filer5

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Intrado, formerly West Corporation, is an American telecommunications company. It was purchased by private equity firm Apollo Global Management on October 11, 2017.3

Corporate structure

West Corporation sits at the top of its group. 2 entities, 1 country on record. Switch between the flow chart and the network, and select any entity to see its details.

Built from subsidiaries, stakes and holdings from Wikidata (CC0); major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What West Corporation reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

ItemLatestA year beforeChange
Property and equipment, before depreciation$1.1B7 Dec 31, 2016$1.1B7 Dec 31, 2015+3.3%
Accumulated depreciation$755.8M7 Dec 31, 2016$718.8M7 Dec 31, 2015+5.1%
Property and equipment, net$332.5M7 Dec 31, 2016$334.8M7 Dec 31, 2015−0.7%

Investments

ItemLatestA year beforeChange
Cash and cash equivalents$183.1M7 Dec 31, 2016$182.3M7 Dec 31, 2015+0.4%

Intangibles and goodwill

ItemLatestA year beforeChange
Goodwill$1.9B7 Dec 31, 2016$1.9B7 Dec 31, 20150%
Intangible assets, net (excluding goodwill)$315.5M7 Dec 31, 2016$370.0M7 Dec 31, 2015−14.7%
Accumulated amortization$651.2M7 Dec 31, 2016$583.6M7 Dec 31, 2015+11.6%

The story

History

Gary and Mary West co-founded WATS Marketing of America in 1978. The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986. Gary West joined West Teleservices one year later as chairman.

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds. West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.

In November 1996, West went public with 2,000 employees.

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.

The following year, West acquired conferencing company InterCall and ConferenceCall.com.

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group. Gary and Mary West continued to maintain 25 percent of the company.

In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.

In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.

Read the full text

On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.

On June 25, 2019 West Corporation rebranded itself to Intrado.

On September 11, 2020 Intrado acquired Syn-Apps LLC, developer of mass notification software.

On December 20, 2020 Intrado acquired Asparia

On January 31, 2023 Stonepeak acquired Intrado Life & Safety for $2.4 billion. The Intrado name and brand will transition with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC.

On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.

Name history

November 1996: West TeleServices Corporation

January 1, 2001: West Corporation

June 25, 2019: Intrado

From Wikipedia’s article on Intrado, shared under CC BY-SA 4.0.6

Leadership

Who has led West Corporation, and when. Pick a name to see everywhere that person has worked.

Chief executive

  1. Thomas B. Barker2006–2017

Chair

  1. Thomas B. Barker2013–2017

President

  1. Todd B. Strubbe2006
  2. James F. Richards2006
  3. Mark Lavin V.2006
  4. Michael E. Mazour2006
  5. Nancee R. Berger2006–2017
  6. Steven M. Stangl2006
  7. Jon R. Hanson2016–2017
  8. Ronald R. Beaumont2016–2017

Chief financial officer

  1. Paul M. Mendlik2006–2015
  2. Jan Madsen2015–2017

Chief operating officer

  1. Nancee R. Berger2006–2017
1990200020102020
Board members and other officers (25)

Products and brands

Intrado is reorganized in five main segments: Cloud Collaboration, Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019. It spun out its telemarketing brand to West Revenue Generation Services (WRGS), also owned by Apollo Global Management in 2019

From Wikipedia’s article on Intrado, shared under CC BY-SA 4.0.6

Subsidiaries and ownership

Subsidiaries

From Wikidata.1

Acquisitions

  1. Apr 2018Acquired GlobeNewswire1

Between 2002 and 2013, West Corporation invested approximately $2.7 billion in strategic acquisitions.

West has acquired:

From Wikipedia’s article on Intrado, shared under CC BY-SA 4.0.6

Former names

  • WEST TELESERVICES CORPNov 12, 1996 to Feb 22, 20015

Timeline

  1. Jan 10, 2006New chief executive Thomas B. Barker becomes CEO8
  2. 1986Founded Founded1

SEC filer profile

How West Corporation is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

  • Name on EDGARWEST CORP2
  • CIK0001024657
  • Employer ID (EIN)47-07773622
  • Filer statusLarge accelerated filer2
  • Incorporated inDelaware2
  • Fiscal year endsDecember 312
  • Industry code (SIC)7389 Services-Business Services, NEC2
  • Business address11808 Miracle Hills Dr, Omaha, NE 681542
  • Mailing address11808 Miracle Hills Dr., Omaha, NE 681542
  • Phone40257177002
  • Shares outstanding83,660,586 as of Jul 31, 201745
  • Public float$831.4M as of Jun 30, 20167
  • On EDGAR sinceOct 11, 19962
  • Filings2,397 in all: 4 (1,855), 8-K (163), 10-Q (62), 4/A (42), 3 (33), UPLOAD (25), CORRESP (22), 10-K (21)2
    All 52 form types

    S-1/A (17), DEF 14A (15), DEFA14A (14), SC 13G/A (10), SC 13D/A (9), SC 13G (8), SC 13D (6), DFAN14A (5), S-3/A (5), S-4/A (5), S-8 (5), S-8 POS (5), SC 13E3/A (5), 424B5 (4), 8-K/A (4), ARS (4), EFFECT (4), SD (4), 10-K/A (3), 424B3 (3), PRER14A (3), REGDEX (3), S-3 (3), S-4 (3), 25-NSE (2), 424B1 (2), 424B7 (2), 5 (2), POSASR (2), PREM14A (2), S-1 (2), 10-Q/A (1), 15-12B (1), 15-12G (1), 424B4 (1), 8-A12B (1), 8-A12G (1), CERTNAS (1), DEFM14A (1), POS AM (1), PX14A6G (1), RW (1), S-3ASR (1), SC 13E3 (1)

  • Latest filingsAnnual report (10-K) Feb 16, 2017
    Quarterly report (10-Q) Aug 3, 2017
    Proxy statement (DEF 14A) Apr 6, 2017
    Latest 8-K (8-K) Oct 10, 2017

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