Private company

Yorktel

Logo: yorktel.com3

Management of information technology services that meet the needs of a business

Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers. Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.2 Wikipedia text CC BY-SA 4.0

Last updated Oct 21, 2026.

Overview

1985Founded1

Information technology service management (ITSM) is the set of activities performed by an organization to design, build, deliver, operate, and control IT services offered to customers. Unlike more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by a process approach toward management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.2

Timeline

  1. 1985Founded Founded1

Sources

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    Company websiteYorktel logo