About
DoNotPay is an American company specializing in online legal services and chatbots. The product provides a "robot lawyer" service that claims to make use of artificial intelligence to contest parking tickets and provide various other legal services, with a subscription cost of $36 for three months.
DoNotPay states that its services help customers seek refunds on flight tickets and hotel bookings, cancel free trials, sue people, apply for asylum or homeless housing, seek claims from Equifax during the aftermath of its security breach, and obtain U.S. visas and green cards. DoNotPay offers a Free Trial Card feature which gives users a virtual credit card number that can be used to sign up for free online trials (such as Netflix and Spotify). As soon as the free trial period ends, the card automatically declines any charges. DoNotPay also claims that its services allow users to automatically apply for refunds, cancel subscriptions, fight spam in people's inboxes, combat volatile airline prices, and file damage claims with city offices.
From Wikipedia’s article on Joshua Browder, shared under CC BY-SA 4.0.2
Companies
Early life and education
- Date not recordedStanford University3
Career
Occupation: businessperson.5
Personal life
Legal issues and controversies
2023 class-action lawsuits
In March 2023, two separate class-action lawsuits were filed against DoNotPay.
The first lawsuit was filed on behalf of DoNotPay's customers under California's Unfair Competition Law. The plaintiffs alleged that the company "misled customers and misrepresented its product" and was "practicing law without a license". The parties "reached a settlement in principle" without exposing the details of the settlement.
The second lawsuit was filed by law firm MillerKing on its own behalf, alleging that DoNotPay causes "irreparable harm" to its customers and "infringes on the rights of law firms employing those who are properly licensed." Chief District Judge Nancy Rosenstengel dismissed this lawsuit without prejudice for lack of standing, holding that the plaintiffs failed to allege any concrete injury.
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2024 Federal Trade Commission fine
In September 2024, the United States Federal Trade Commission (FTC) announced an enforcement action against DoNotPay, alleging that the company "relied on artificial intelligence as a way to supercharge deceptive or unfair conduct that harms consumers[...]." For example, the company's advertising featured a quote supposedly from the Los Angeles Times which praised its services, but was actually from a high schooler's op-ed on the newspaper's "High School Insider" platform. The FTC also stated that the company never tested the quality of its legal services or hired attorneys to assess the accuracy of the chatbot's answers.
In the proposed settlement, DoNotPay did not admit liability, but did agree to several penalties, including a fine of $193,000 and limitations on its future marketing claims.
From Wikipedia’s article on Joshua Browder (this version), CC BY-SA 4.0.
Sources
The numbers on this page point here. Each one links to the record it came from.
- 1WikidataJoshua Browder on Wikidata
- 2WikipediaJoshua Browder on Wikipedia
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- 8WikidataDoNotPay, Founder