Private company

HappyOrNot

Logo: Back ache, CC BY-SA 4.0, via Wikimedia Commons³

Finnish provider of devices for measurement of customer satisfaction

HappyOrNot Ltd. is a Finnish company that makes feedback terminals for measuring customer satisfaction.² It was founded by Heikki Väänänen and Ville Levaniemi.¹ Its chief executive is Miika Mäkitalo (since 2020).¹ Wikipedia text CC BY-SA 4.0

Last updated Oct 21, 2026.

Overview

2009Founded¹

IndustryEmployee experience management, Experience management, customer experience management, customer feedback management services¹
Websitewww.happy-or-not.com

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Feedback automat — Photo: Cinzia Gabellini, CC BY 2.0, via Wikimedia Commons⁴

HappyOrNot Ltd. is a Finnish company that makes feedback terminals for measuring customer satisfaction.²

The story

Founded by Heikki Väänänen and Ville Levaniemi in 2009.¹

Leadership

Who has led HappyOrNot, and when. Pick a name to see everywhere that person has worked.

Chief executive

Miika Mäkitalo2020–now

2010201520202025

FounderHeikki Väänänen¹
FounderVille Levaniemi¹
Chief executive officerMiika Mäkitalo 2020 to now¹

Products and brands

Feedback terminal
data analysis
software as a service

Listed on Wikidata.¹

Timeline

2020New chief executive Miika Mäkitalo becomes CEO¹
2009Founded Founded¹

Links

Websitewww.happy-or-not.com¹
Instagramwww.instagram.com/happyornotcom¹
LinkedInwww.linkedin.com/company/happyornotcom¹
WikipediaHappyOrNot
More imagesWikimedia Commons
WikidataQ48972993

Sources

The numbers on this page point here. Each one links to the record it came from.

1
WikidataHappyOrNot on Wikidata
2
WikipediaHappyOrNot on Wikipedia
3
Wikimedia CommonsHappyOrNot logo by Back ache, CC BY-SA 4.0
4
Wikimedia CommonsHappyOrNot photo by Cinzia Gabellini, CC BY 2.0