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MATR on NASDAQ

Mattersight Corporation

Logo: Andreannat, CC BY-SA 4.0, via Wikimedia Commons4

Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois, and was founded in 1994.3 Its shares trade on NASDAQ under the symbol MATR.1 Wikipedia text CC BY-SA 4.0

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Last updated Oct 21, 2026.

Overview

2006Founded1

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  • TickerMATR on NASDAQ1
  • IndustryServices-Computer Integrated Systems Design1
  • HeadquartersChicago1
  • Websitewww.mattersight.com
  • Legal formpublic company1
  • Incorporated inDE5
  • Business address200 W. Madison, Suite 3100, Chicago, Il 606065
  • Filer categoryAccelerated filer5

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Mattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois, and was founded in 1994.3

What it owns

What Mattersight Corporation reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

ItemLatestA year beforeChange
Property and equipment, before depreciation$33.6M7 Dec 31, 2017$29.3M7 Dec 31, 2016+14.7%
Accumulated depreciation$25.0M7 Dec 31, 2017$19.7M7 Dec 31, 2016+26.4%
Property and equipment, net$8.6M7 Dec 31, 2017$9.6M7 Dec 31, 2016−10.5%

Investments

ItemLatestA year beforeChange
Cash and cash equivalents$9.0M7 Dec 31, 2017$12.5M7 Dec 31, 2016−27.9%

Intangibles and goodwill

ItemLatestA year beforeChange
Goodwill$972.0K7 Dec 31, 2017$972.0K7 Dec 31, 20160%
Intangible assets, net (excluding goodwill)$3.0M7 Dec 31, 2017$3.2M7 Dec 31, 2016−7.8%
Finite-lived intangibles, gross$7.3M7 Dec 31, 2017$7.0M7 Dec 31, 2016+4.3%
Accumulated amortization$4.4M7 Dec 31, 2017$3.8M7 Dec 31, 2016+14.1%

The story

Mattersight was founded as the Behavioral Analytics service line within eLoyalty, a call center consulting and technology services firm, by president and CEO Kelly Conway in 2006. In 2011, TeleTech acquired the Integrated Contact Solutions unit of eLoyalty. The behavioral analytics unit launched as Mattersight Corporation. In 2014, Mattersight was recognized by Customer Magazine for Product of the Year Award for the second consecutive year. In 2013, the company raised $6 million through selling shares.

From Wikipedia’s article on Mattersight Corporation, shared under CC BY-SA 4.0.6

Leadership

Who has led Mattersight Corporation, and when. Pick a name to see everywhere that person has worked.

Chief executive

  1. Kelly D. Conway2006–2018

President

  1. Kelly D. Conway2006–2018

Chief financial officer

  1. Steven C. Pollema2006–2007
  2. Christopher B. Min2007–2008
  3. William Boyd Noon2009–2012
  4. Mark Andrew Iserloth2012–2015
  5. David R. Gustafson2015–2016
  6. Sheau-Ming Ross2015–2016
  7. David B. Mullen2017–2018

Chief operating officer

  1. David R. Gustafson2015–2018
2010201520202025
Board members and other officers (23)

Products and brands

Mattersight provides a software-as-a-service using predictive customer analytics, speech analytics, and behavioral analytics technologies to analyze and improve contact center performance and agent interactions. It uses a data analysis system that listens to the way customers respond on the telephone, analyzing communication patterns, grammar, word choice, tone, volume, pauses, and other communication metrics. Mathematical algorithms then interpret vocal features, compare them to their databases, and arrive at a personality profile for each customer, who is then matched with a service agent with whom the customer is most compatible.

From Wikipedia’s article on Mattersight Corporation, shared under CC BY-SA 4.0.6

Former names

  • ELOYALTY CORPNov 5, 1999 to May 23, 20115

Timeline

  1. Jan 4, 2006New chief executive Kelly D. Conway becomes CEO8
  2. 2006Founded Founded1

Held by these funds

The largest holders among investment managers' 13F reports for the quarter ending Jun 30, 2026. Change is in shares since the quarter before.

FundSharesValueShare of the fundChange
Archford Capital Strategies, LLC152,920$4.3M0.4%+3,198
Gts Securities LLC21,954$612.1K0.0%−23,730
Arax Advisory Partners109$3.0K0.0%New

13F reports cover disclosed long positions in U.S. stocks only.

SEC filer profile

How Mattersight Corporation is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

  • Name on EDGARMattersight Corp2
  • CIK0001094348
  • Employer ID (EIN)36-43045772
  • Filer statusAccelerated filer2
  • Incorporated inDelaware2
  • Fiscal year endsDecember 312
  • Industry code (SIC)7373 Services-Computer Integrated Systems Design2
  • Business address200 W. Madison, Suite 3100, Chicago, IL 606062
  • Phone877-235-69252
  • Shares outstanding33,208,305 as of Aug 1, 201839
  • Public float$59.5M as of Jun 30, 20177
  • On EDGAR sinceNov 5, 19992
  • Filings1,985 in all: 4 (1,356), 8-K (161), 10-Q (56), SC 13G/A (54), 5 (32), 4/A (31), 3 (30), SC 13G (27)2
    All 53 form types

    3/A (18), DEF 14A (18), 10-K (17), DEFA14A (16), S-8 POS (14), SC 13D/A (13), EFFECT (12), S-8 (11), UPLOAD (11), CORRESP (9), S-3 (9), SC 14D9/A (9), SC TO-T/A (8), 8-K/A (7), SC TO-I/A (7), 424B3 (5), POS AM (5), S-3/A (5), SC 13D (5), 8-A12G/A (4), D (4), S-1/A (3), SC TO-C (3), 10-K405 (2), 424B4 (2), SC TO-I (2), 10-12G (1), 10-12G/A (1), 10-K/A (1), 15-12G (1), 25-NSE (1), 424B1 (1), 424B5 (1), 5/A (1), 8-A12G (1), D/A (1), DEFS14A (1), DEL AM (1), NT 10-Q (1), PREM14A (1), PRES14A (1), S-1 (1), SC 14D9 (1), SC TO-T (1), SC14D9C (1)

  • Latest filingsAnnual report (10-K) Mar 12, 2018
    Quarterly report (10-Q) Aug 9, 2018
    Proxy statement (DEF 14A) Apr 5, 2018
    Latest 8-K (8-K) Aug 20, 2018

Sources

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