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ServiceNow

Logo: ™/®ServiceNow, Public domain, via Wikimedia Commons⁶

American technology company

ServiceNow, Inc. is an American software company that supplies cloud computing platforms for the creation and management of automated business workflows. The company was founded in Santa Clara, California, United States, in 2003 by Fred Luddy. It is listed on the New York Stock Exchange and is a constituent of the S&P 100 and S&P 500 indices.³ It employed about 10,400 people in 2019.¹ Its revenue was $3.5 billion in 2019.¹ Wikipedia text CC BY-SA 4.0

$141.76 down 6.81 (4.58%)Price as of Oct 16, 2026 at 19:58 UTC

Last updated Oct 21, 2026.

Overview

2004Founded¹

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TickerNOW on NYSE¹
Industryenterprise software¹
HeadquartersSanta Clara¹
Websitewww.servicenow.com
Legal formDelaware corporation¹
Incorporated inDE⁷
Business address2225 Lawson Lane, Santa Clara, Ca 95054⁷
Filer categoryLarge accelerated filer⁷
LEI549300HJTQM36M0E1G39⁴
StatusActive⁴
LEI statusIssued and current⁴
Registered addressC/O COGENCY GLOBAL INC, 19904 Dover, United States⁴
Registered withDivision of Corporations, Department of State, 5111469⁴

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Financials

From the company’s reports to the SEC. Every number links to the filing it came from.

Key numbers, fiscal 2025

77.5%Gross margin¹¹

13.7%Operating margin¹¹

13.2%Net margin¹¹

20.9%Revenue growth, 2025¹¹

13.5%Return on equity¹¹

$4.6BFree cash flow¹¹

What sells

Revenue by product, business segment and region, as the company reports it to the SEC.

Products and services

License and Service brought in 97% of the revenue ServiceNow broke down this way in fiscal 2025.

License and Service$12.9B¹¹97%up 21% from 2024
Technology Service$395.0M¹¹3%up 17% from 2024

Products and services by year

Products and services	2023	2024	2025
License and Service	$8.7B	$10.6B	$12.9B
Technology Service	$291.0M	$338.0M	$395.0M

Regions

North America brought in 63% of the revenue ServiceNow broke down this way in fiscal 2025.

North America$8.3B¹¹63%up 21% from 2024
EMEA$3.4B¹¹26%up 20% from 2024
Asia Pacific And Other$1.5B¹¹12%up 23% from 2024

Regions by year

Regions	2023	2024	2025
North America	$5.7B	$6.9B	$8.3B
EMEA	$2.3B	$2.8B	$3.4B
Asia Pacific And Other	$971.0M	$1.2B	$1.5B

Where the money goes

Where each dollar of revenue went, fiscal 2025

Cost of revenueResearch and developmentOther costsProfit

Cost of revenue22¢$3.0B
Research and development22¢$3.0B
Other costs38¢$5.1B
Income tax4¢$513.0M
Profit13¢$1.7B

Out of $13.3B in revenue.¹¹

Where each dollar of operating cash went, fiscal 2025

Capital spendingShare buybacksKept or used elsewhere

Capital spending16¢$868.0M
Share buybacks34¢$1.8B
Kept or used elsewhere50¢$2.7B

Out of $5.4B of cash from operations.¹¹

Financial statements

Revenue¹²¹³¹⁴¹⁵¹¹$13.3B in 2025+284% since 2019

Gross profit¹²¹³¹⁴¹⁵¹¹$10.3B in 2025+286% since 2019

Operating income¹²¹³¹⁴¹⁵¹¹$1.8B in 2025+4243% since 2019

Net income¹²¹³¹⁴¹⁵¹¹$1.7B in 2025+179% since 2019

Every line of the income statement as filed: the last 3 fiscal years, latest first.¹¹

Period ending	2025-12-31	2024-12-31	2023-12-31
Total revenues	$13.3B	$11.0B	$9.0B
Total cost of revenues	$3.0B	$2.3B	$1.9B
Gross profit	$10.3B	$8.7B	$7.0B
Sales and marketing	$4.4B	$3.9B	$3.3B
Research and development	$3.0B	$2.5B	$2.1B
General and administrative	$1.1B	$936.0M	$863.0M
Total operating expenses	$8.5B	$7.3B	$6.3B
Income from operations	$1.8B	$1.4B	$762.0M
Interest income	$451.0M	$419.0M	$302.0M
Other expense, net	-$14.0M	-$45.0M	-$56.0M
Income before income taxes	$2.3B	$1.7B	$1.0B
Provision for (benefit from) income taxes	$513.0M	$313.0M	-$723.0M
Net income	$1.7B	$1.4B	$1.7B
Net income per share - basic (in USD per share)	$1.69	$1.38	$1.70
Net income per share - diluted (in USD per share)	$1.67	$1.37	$1.68
Weighted-average shares used to compute net income per share - basic (in shares)	1.0B shares	1.0B shares	1.0B shares
Weighted-average shares used to compute net income per share - diluted (in shares)	1.0B shares	1.0B shares	1.0B shares
Foreign currency translation adjustments	$148.0M	-$93.0M	$27.0M
Unrealized gains on marketable securities, net of tax	$27.0M	$12.0M	$38.0M
Unrealized (losses) gains on derivative instruments, net of tax	-$88.0M	$50.0M	$0
Other comprehensive income (loss)	$87.0M	-$31.0M	$65.0M
Comprehensive income	$1.8B	$1.4B	$1.8B
Stock-based compensation	$2.0B	$1.7B	$1.6B

Total assets¹⁹¹²¹³¹⁴¹⁵¹¹$26.0B in 2025+332% since 2019

Total liabilities¹⁹¹²¹³¹⁴¹⁵¹¹$13.1B in 2025+236% since 2019

Shareholders’ equity¹³¹⁴¹⁵¹¹$13.0B in 2025+509% since 2019

Cash¹²¹³¹⁴¹⁵¹¹$3.7B in 2025+380% since 2019

Every line of the balance sheet as filed: the last 4 fiscal years (annual) or 4 quarters (quarterly), latest first.¹¹

Period ending	2025-12-31	2024-12-31	2023-12-31	2022-12-31
Cash and cash equivalents	$3.7B	$2.3B	$1.9B
Marketable securities	$2.6B	$3.5B
Accounts receivable, net	$2.6B	$2.2B
Current portion of deferred commissions	$590.0M	$517.0M
Prepaid expenses and other current assets	$970.0M	$668.0M
Total current assets	$10.5B	$9.2B
Deferred commissions, less current portion	$1.1B	$999.0M
Long-term marketable securities	$3.8B	$4.1B
Strategic investments	$1.5B	$472.0M
Property and equipment, net	$2.3B	$1.8B
Operating lease right-of-use assets	$806.0M	$693.0M
Intangible assets, net	$1.1B	$209.0M
Goodwill	$3.6B	$1.3B	$1.2B
Deferred tax assets	$1.1B	$1.4B
Other assets	$290.0M	$291.0M
Total assets	$26.0B	$20.4B
Accounts payable	$204.0M	$68.0M
Accrued expenses and other current liabilities	$1.8B	$1.4B
Current portion of deferred revenue	$8.3B	$6.8B
Current portion of operating lease liabilities	$112.0M	$102.0M
Total current liabilities	$10.4B	$8.4B
Deferred revenue, less current portion	$120.0M	$95.0M
Operating lease liabilities, less current portion	$800.0M	$687.0M
Long-term debt, net	$1.5B	$1.5B
Other long-term liabilities	$220.0M	$145.0M
Total liabilities	$13.1B	$10.8B
Preferred stock, $0.001 par value; 10,000 shares authorized; no shares issued or outstanding	$0	$0
Common stock, $0.001 par value; shares authorized: 3,000,000; shares issued: 1,065,776 and 1,040,757; shares outstanding: 1,047,278 and 1,032,437	$1.0M	$1.0M
Treasury stock, at cost (shares held: 18,498 and 8,320)	-$3.0B	-$1.2B
Additional paid-in capital	$10.7B	$7.4B
Accumulated other comprehensive income (loss)	$19.0M	-$68.0M
Retained earnings	$5.2B	$3.5B
Total stockholders equity	$13.0B	$9.6B	$7.6B	$5.0B
Total liabilities and stockholders equity	$26.0B	$20.4B
Preferred stock, par value (in USD per share)	$0.00	$0.00
Preferred stock, shares authorized (in shares)	10.0M shares	10.0M shares
Preferred stock, shares issued (in shares)	0 shares	0 shares
Preferred stock, shares outstanding (in shares)	0 shares	0 shares
Common stock, par value (in USD per share)	$0.00	$0.00
Common stock, shares authorized (in shares)	3.0B shares	3.0B shares
Common stock, shares, issued (in shares)	1.1B shares	1.0B shares
Common stock, shares, outstanding (in shares)	1.0B shares	1.0B shares
Treasury stock, common, shares (in shares)	18.5M shares	8.3M shares

Period ending	2025-12-31	2024-12-31	2023-12-31	2022-12-31
Cash and cash equivalents	$3.7B	$2.3B	$1.9B
Marketable securities	$2.6B	$3.5B
Accounts receivable, net	$2.6B	$2.2B
Current portion of deferred commissions	$590.0M	$517.0M
Prepaid expenses and other current assets	$970.0M	$668.0M
Total current assets	$10.5B	$9.2B
Deferred commissions, less current portion	$1.1B	$999.0M
Long-term marketable securities	$3.8B	$4.1B
Strategic investments	$1.5B	$472.0M
Property and equipment, net	$2.3B	$1.8B
Operating lease right-of-use assets	$806.0M	$693.0M
Intangible assets, net	$1.1B	$209.0M
Goodwill	$3.6B	$1.3B	$1.2B
Deferred tax assets	$1.1B	$1.4B
Other assets	$290.0M	$291.0M
Total assets	$26.0B	$20.4B
Accounts payable	$204.0M	$68.0M
Accrued expenses and other current liabilities	$1.8B	$1.4B
Current portion of deferred revenue	$8.3B	$6.8B
Current portion of operating lease liabilities	$112.0M	$102.0M
Total current liabilities	$10.4B	$8.4B
Deferred revenue, less current portion	$120.0M	$95.0M
Operating lease liabilities, less current portion	$800.0M	$687.0M
Long-term debt, net	$1.5B	$1.5B
Other long-term liabilities	$220.0M	$145.0M
Total liabilities	$13.1B	$10.8B
Preferred stock, $0.001 par value; 10,000 shares authorized; no shares issued or outstanding	$0	$0
Common stock, $0.001 par value; shares authorized: 3,000,000; shares issued: 1,065,776 and 1,040,757; shares outstanding: 1,047,278 and 1,032,437	$1.0M	$1.0M
Treasury stock, at cost (shares held: 18,498 and 8,320)	-$3.0B	-$1.2B
Additional paid-in capital	$10.7B	$7.4B
Accumulated other comprehensive income (loss)	$19.0M	-$68.0M
Retained earnings	$5.2B	$3.5B
Total stockholders equity	$13.0B	$9.6B	$7.6B	$5.0B
Total liabilities and stockholders equity	$26.0B	$20.4B
Preferred stock, par value (in USD per share)	$0.00	$0.00
Preferred stock, shares authorized (in shares)	10.0M shares	10.0M shares
Preferred stock, shares issued (in shares)	0 shares	0 shares
Preferred stock, shares outstanding (in shares)	0 shares	0 shares
Common stock, par value (in USD per share)	$0.00	$0.00
Common stock, shares authorized (in shares)	3.0B shares	3.0B shares
Common stock, shares, issued (in shares)	1.1B shares	1.0B shares
Common stock, shares, outstanding (in shares)	1.0B shares	1.0B shares
Treasury stock, common, shares (in shares)	18.5M shares	8.3M shares

Cash from operations¹²¹³¹⁴¹⁵¹¹$5.4B in 2025+340% since 2019

Capital spending¹²¹³¹⁴¹⁵¹¹$868.0M in 2025+228% since 2019

Free cash flow¹²¹³¹⁴¹⁵¹¹$4.6B in 2025+371% since 2019

Share buybacks²¹¹⁴¹⁵¹¹$1.8B in 2025

Every line of the cash flow as filed: the last 3 fiscal years, latest first.¹¹

Period ending	2025-12-31	2024-12-31	2023-12-31
Net income	$1.7B	$1.4B	$1.7B
Depreciation and amortization	$738.0M	$564.0M	$562.0M
Amortization of deferred commissions	$621.0M	$550.0M	$459.0M
Stock-based compensation	$2.0B	$1.7B	$1.6B
Deferred income taxes	$249.0M	$98.0M	-$857.0M
Other	$104.0M	-$51.0M	$0
Accounts receivable	-$312.0M	-$254.0M	-$300.0M
Deferred commissions	-$758.0M	-$713.0M	-$717.0M
Prepaid expenses and other assets	-$384.0M	-$332.0M	-$203.0M
Accounts payable	$55.0M	-$52.0M	-$142.0M
Deferred revenue	$1.2B	$1.2B	$1.1B
Accrued expenses and other liabilities	$249.0M	$107.0M	$176.0M
Net cash provided by operating activities	$5.4B	$4.3B	$3.4B
Purchases of property and equipment	-$868.0M	-$852.0M	-$694.0M
Business combinations, net of cash acquired	-$1.1B	-$113.0M	-$279.0M
Purchases of other intangibles	-$43.0M	-$40.0M	-$3.0M
Purchases of marketable securities	-$2.8B	-$5.0B	-$4.6B
Purchases of strategic investments	-$1.1B	-$181.0M	-$75.0M
Sales and maturities of marketable securities	$4.1B	$3.8B	$3.5B
Other	$38.0M	-$36.0M	-$4.0M
Net cash used in investing activities	-$1.7B	-$2.5B	-$2.2B
Proceeds from employee stock plans	$270.0M	$237.0M	$194.0M
Repurchases of common stock	-$1.8B	-$696.0M	-$538.0M
Taxes paid related to net share settlement of equity awards	-$770.0M	-$700.0M	-$459.0M
Business combination	$0	-$184.0M	$0
Net cash used in financing activities	-$2.3B	-$1.3B	-$803.0M
Foreign currency effect on cash, cash equivalents and restricted cash	$7.0M	-$17.0M	$1.0M
Net change in cash, cash equivalents and restricted cash	$1.4B	$406.0M	$429.0M
Interest paid	$22.0M	$23.0M	$23.0M
Income taxes paid, net of refunds	$283.0M	$230.0M	$127.0M
Property and equipment included in accounts payable, accrued expenses and other liabilities	$154.0M	$55.0M	$44.0M
Fair value of common stock issued for business combinations	$1.9B	$0	$0
Federal	$46.0M	$64.0M	$2.0M
State	$83.0M	$55.0M	$54.0M
Foreign	$154.0M	$111.0M	$71.0M

Compare ServiceNow with another company

Corporate structure

ServiceNow sits at the top of its group. 60 entities, 31 countries on record. Switch between the flow chart and the network, and select any entity to see its details.

Major holders of ServiceNow

VANGUARD CAPITAL MANAGEMENT LLC Filed SCHEDULE 13G on ServiceNow, latest Apr 30, 2026
VANGUARD GROUP INC Filed SCHEDULE 13G/A on ServiceNow, latest Mar 27, 2026 (4 filings since Feb 10, 2022)
BlackRock Filed SCHEDULE 13G/A on ServiceNow, latest Feb 5, 2025 (4 filings since Feb 3, 2022)
PRICE T ROWE ASSOCIATES INC /MD/ Filed SC 13G/A on ServiceNow, latest Feb 14, 2024 (3 filings since Feb 14, 2022)

ServiceNow Santa Clara, California, United States
- 4Industry B.V. Subsidiary · Netherlands
- 4Industry Holding B.V. Subsidiary · Netherlands
- Contexeo SAS Subsidiary · France
- data.world, Inc. Subsidiary · Delaware, United States
- DESCO House, LLC Subsidiary · Delaware, United States
- G2K Group GmbH Subsidiary · Germany
- ITAPP SOFTWARE PRIVATE LIMITED Subsidiary · Bangalore, India
- LightStep, Inc. Subsidiary · Delaware, United States
- Logik.io Inc. Subsidiary · Delaware, United States
- Logik.io India Private Limited Subsidiary · India
- Mission Secure, Inc. Subsidiary · Delaware, United States
- Moveworks France Subsidiary · France
- Moveworks Private Limited Subsidiary · India
- Moveworks, LLC Subsidiary · Delaware, United States
- Raytion GmbH Subsidiary · Germany
- Service Now A.B Israel 2012 Ltd Subsidiary · Israel
- SERVICE NOW A.B ISRAEL 2012 LTD (סרוויס נאו א.ב ישראל 2012 בע"מ) Subsidiary · Petah Tikva, Israel
- SERVICE-NOW.COM GMBH Subsidiary · Munich, Germany
- ServiceNow (Thailand) Limited Subsidiary · Thailand
- ServiceNow Arabia Limited Subsidiary · Saudi Arabia
- SERVICENOW AUSTRALIA PTY LTD Subsidiary · Forest Hill, Australia
- ServiceNow Belgium BV Subsidiary · Belgium
- ServiceNow Brasil Gerenciamento de Servicos Ltda Subsidiary · Brazil
- SERVICENOW BRASIL GERENCIAMENTO DE SERVIÇOS LTDA. Subsidiary · São Paulo, Brazil
- SERVICENOW CANADA INC. Subsidiary · Toronto, Ontario, Canada
- and 32 more

Built from parent and subsidiary links from GLEIF, the Global Legal Entity Identifier Foundation (CC0); subsidiaries listed in Exhibit 21 of annual reports filed with the SEC; major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What ServiceNow reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

Item	Latest	A year before	Change
Property and equipment, before depreciation	$4.1B¹¹ Dec 31, 2025	$3.3B¹¹ Dec 31, 2024	+26.1%
Accumulated depreciation	$1.8B¹¹ Dec 31, 2025	$1.5B¹¹ Dec 31, 2024	+21.8%
Property and equipment, net	$2.3B¹¹ Dec 31, 2025	$1.8B¹¹ Dec 31, 2024	+29.8%
Operating-lease assets (leased space)	$806.0M¹¹ Dec 31, 2025	$693.0M¹¹ Dec 31, 2024	+16.3%

Investments

Item	Latest	A year before	Change
Cash and cash equivalents	$3.7B¹¹ Dec 31, 2025	$2.3B¹¹ Dec 31, 2024	+61.7%
Marketable securities, current	$2.6B¹¹ Dec 31, 2025	$3.5B¹¹ Dec 31, 2024	−26.0%
Marketable securities, non-current	$3.8B¹¹ Dec 31, 2025	$4.1B¹¹ Dec 31, 2024	−8.3%
Debt securities available for sale	$6.3B¹¹ Dec 31, 2025	$7.6B¹¹ Dec 31, 2024	−16.4%

Intangibles and goodwill

Item	Latest	A year before	Change
Goodwill	$3.6B¹¹ Dec 31, 2025	$1.3B¹¹ Dec 31, 2024	+181.1%
Intangible assets, net (excluding goodwill)	$1.1B¹¹ Dec 31, 2025	$209.0M¹¹ Dec 31, 2024	+436.4%
Accumulated amortization	$588.0M¹¹ Dec 31, 2025	$466.0M¹¹ Dec 31, 2024	+26.2%
Finite-lived intangibles, net	$1.1B¹¹ Dec 31, 2025	$209.0M¹⁵ Dec 31, 2024	+436.4%

Properties, in its own words

Our principal office is located in Santa Clara, California, where we lease approximately 973,000 square feet of space under lease agreements for our business operations and product development. We also maintain offices globally. All of our properties are currently leased. We believe our existing facilities are adequate to meet our current requirements. Refer to Note 18 “Commitments and Contingencies” in the notes to our consolidated financial statements included elsewhere in this Annual Report on Form 10-K for more information about our lease commitments.

Item 2 of the 10-K filed Jan 29, 2026.²²

The story

ServiceNow was founded as Glidesoft, Inc. in 2003 by Fred Luddy, and later incorporated in California in 2004. Luddy had previously served as chief technology officer (CTO) for Peregrine Systems, an enterprise software company based in San Diego, until 2002. In founding the company, Luddy intended to provide the same services previously available from the then defunct Peregrine Systems.

Luddy was the only employee until mid-2005 when US$2.5 million in venture financing from JMI Equity allowed Glidesoft to hire five additional people. In 2006, the company changed its name to Service-Now.com. In 2007, ServiceNow reported an annual revenue of US$13 million and opened its first Silicon Valley office, in San Jose. 2007 was also the first year that the company "went cash flow positive".

As of January 2011, the company had 275 employees in its San Diego, Chicago, New York, Atlanta, London and Frankfurt offices, as well as a partnership with Accenture who had more than 100 ServiceNow consultants. At this time, the company was sometimes known as "Service-now". By April 2011, the company had named Frank Slootman as chief executive officer.

In June 2012, ServiceNow became a publicly traded company following a US$210 million IPO. Shortly thereafter, the company relocated its headquarters from San Diego to Santa Clara, California. It was taken public by Morgan Stanley one month after it took Facebook public.

In October 2019, the company announced that CEO John Donahoe would be succeeded by Bill McDermott, formerly CEO of SAP SE at the end of the calendar year. In January 2020, Bill appointed Gina Mastantuono as Chief Financial Officer. Under her leadership, ServiceNow crossed $10 billion in revenue in 2024 and grew its subscription revenue at a 26% compound annual growth rate from 2020 to 2024, earning the company a spot on the Fortune 500 list. Mastantuono was named President while continuing as CFO in 2025.

In May 2023, Nvidia announced a partnership with ServiceNow to include AI services in help desk software for corporations. As of December 2023, the number of employees in ServiceNow was estimated to be around 23,000.

In 2024, the platform was reported to have leaked potentially highly confidential data from the "knowledge base" module of over a thousand corporate users due to a misconfiguration of its access control settings. In October 2024, the company announced its plans to invest $1.5 billion in the UK. Its data centers there are located in the cities of London and Newport, Wales. In September 2025, ServiceNow announced that it was opening a new office in West Palm Beach, Florida. In January 2026, the company announced partnerships with Anthropic and OpenAI to add those companies' large language models into its AI platform to add agentic AI features.

Acquisitions

July 2013: Mirror42, an Amsterdam-based software developer

Read the full text

July 2014: Neebula Systems, an Israeli cloud computing tools company

February 2015: Intréis

June 2016: Brightpoint Security

January 2017: Machine learning startup DxContinuum

October 2017: San Diego human-centered design firm Telepathy; the acquisition doubled the size of ServiceNow's internal design agency, the Design Experience Organization

October 2017: SkyGiraffe, an enterprise mobility company backed by Microsoft Ventures. SkyGiraffe formed the basis for ServiceNow's Mobile Platform, released in March 2019.

April 2018: VendorHawk, a software-as-a-service management company

May 2018: AI startup Parlo

October 2018: Data analytics company, FriendlyData

May 2019: Appsee Ltd., an in-app mobile analytics startup

November 2019: Fairchild Resiliency Systems

January 2020: Loom Systems, Passage AI, and Attivio

June 2020: Sweagle

November 2020: Element AI

March 2021: Intellibot

May 2021: Lightstep

August 2021: Swarm64 and Mapwize

October 2021: Gekkobrain

June 2022: Hitch

October 2022: Era Software

July 2023: AI-powered platform G2K

December 2023: UltimateSuite

March 2024: 4Industry

July 2024: Raytion GmbH

November 2024: Mission Secure

January 2025: Cuein AI

February 2025: Quality 360°

March 2025: Moveworks

April 2025: Logik

May 2025: Data.World

December 2025: Veza

December 2025: Armis

February 2026: Pyramid Analytics

March 2025: Traceloop

April 2026: Armis

July 2026: Ai.Work

September 2026: Sweep

From Wikipedia’s article on ServiceNow, shared under CC BY-SA 4.0.⁸

Leadership

Who has led ServiceNow, and when. Pick a name to see everywhere that person has worked.

Chief executive

Chair

President

Chief financial officer

Gina Mastantuono2020–now

Chief operating officer

20052010201520202025

Chief executive officerWilliam R. McDermott Nov 20, 2019 to now²³
Chief executive officerJohn Donahoe May 10, 2017 to Nov 19, 2019²⁴
Chief executive officerFrank Slootman Jun 28, 2012 to Mar 3, 2017²⁵
ChairWilliam R. McDermott Nov 21, 2022 to now²⁶
ChairFrank Slootman Nov 3, 2016 to Mar 3, 2017²⁷
PresidentGina Mastantuono Feb 19, 2025 to May 2, 2025²⁸
PresidentPaul Fipps May 2, 2025 to now²⁹
PresidentAmit Zavery Nov 6, 2024 to Feb 19, 2025³⁰
PresidentChirantan "CJ" Desai Jan 25, 2023 to May 21, 2024³¹
PresidentWilliam R. McDermott Nov 20, 2019 to Nov 17, 2022²³
PresidentJohn Donahoe May 10, 2017 to Feb 11, 2019²⁴
PresidentFrank Slootman Jun 28, 2012 to Mar 3, 2017²⁵
Chief financial officerGina Mastantuono Jan 15, 2020 to now³²
Chief operating officerAmit Zavery Nov 6, 2024 to now³⁰
Chief operating officerChirantan "CJ" Desai Jan 26, 2022 to May 21, 2024³³
Chief operating officerDaniel McGee Aug 19, 2014 to Nov 15, 2016³⁴

Board members and other officers (37)

Principal Accounting OfficerDanielle Fontaine Feb 19, 2026 to now³⁵
Chief Information OfficerChristopher Bedi Feb 4, 2022 to Jul 1, 2024³⁶
Chief Customer & Partner OfcLara Caimi Feb 4, 2022 to May 23, 2023³⁷
Chief Talent OfficerGabrielle B. Toledano Jan 28, 2021 to Feb 10, 2021³⁸
Chief People OfficerJacqueline P. Canney Aug 17, 2021 to now³⁹
Principal Accounting OfficerKevin Thomas McBride Nov 5, 2021 to now⁴⁰
Chief Strat & Corp Affairs OfcNicholas Tzitzon Nov 5, 2021 to now⁴¹
Chief Revenue OfficerKevin Haverty Aug 6, 2020 to Jan 26, 2022⁴²
Principal Accounting OfficerFay Sien Goon Mar 7, 2019 to Aug 24, 2021⁴³
Chief Talent OfficerPatricia L. Wadors May 3, 2018 to Aug 19, 2020⁴⁴
Executive Officer (see remark)John Donahoe Mar 8, 2017 to Mar 8, 2017⁴⁵
Chief Product OfficerChirantan "CJ" Desai Dec 19, 2016 to Nov 19, 2021⁴⁶
CHIEF TECHNOLOGY OFFICERArne Josefsberg Jun 28, 2012 to Jun 5, 2013⁴⁷
SVP, ENGINEERINGDaniel McGee Jun 28, 2012 to Jul 17, 2014⁴⁸
CHIEF PRODUCT OFFICERFrederic B. Luddy Jun 28, 2012 to Oct 19, 2016⁴⁹
Board memberEric S. Yuan May 28, 2026 to now⁵⁰
Board memberDeborah Black Apr 26, 2023 to now⁵¹
Board memberLarry Quinlan Aug 9, 2021 to now⁵²
Board memberSukumar Rathnam Aug 26, 2021 to Jun 13, 2022⁵³
Board memberTamar Yehoshua Mar 7, 2019 to Jun 19, 2020⁵⁴
Board memberTeresa Briggs Mar 7, 2019 to now⁵⁵
Board memberWilliam R. McDermott Nov 20, 2019 to Nov 17, 2022²³
Board memberDennis Woodside May 3, 2018 to Jun 13, 2022⁵⁶
Board memberJohn Donahoe May 10, 2017 to May 14, 2020²⁴
Board memberPaul Edward Chamberlain Nov 2, 2016 to now⁵⁷
Board memberAnita M. Sands Jul 9, 2014 to now⁵⁸
Board memberSusan L. Bostrom Jul 9, 2014 to now⁵⁹
Board memberCharles Giancarlo Nov 20, 2013 to Jun 15, 2017⁶⁰
Board memberCharles Noell Iii. Jun 28, 2012 to Feb 20, 2014⁶¹
Board memberDouglas M. Leone Jun 28, 2012 to Aug 7, 2015⁶²
Board memberFrank Slootman Jun 28, 2012 to Jun 4, 2018²⁵
Board memberFrederic B. Luddy Jun 28, 2012 to now⁴⁹
Board memberPaul Barber V. Jun 28, 2012 to Jun 10, 2016⁶³
Board memberRonald E. F. Codd Jun 28, 2012 to Feb 5, 2019⁶⁴
Board memberWilliam L. Strauss Jun 28, 2012 to Jun 12, 2017⁶⁵
General counselHossein Nowbar Feb 12, 2026 to now⁶⁶
General counselRussell S. Elmer Nov 30, 2018 to now⁶⁷

Named in SEC Form D filings

People the company listed in its private-offering notices.

DirectorJonathan C Chadwick named Sep 26, 2025⁶⁸
DirectorJoseph "Larry" Quinlan named Sep 26, 2025⁶⁸
DirectorLawrence J Jackson Jr named Sep 26, 2025⁶⁸

Products and brands

ServiceNow is a platform-as-a-service, that is designed to support IT service management and help desk functionality with automated workflows. Their fee model was based on a cost per user (seat) per month, with that cost ranging down from US$100.

The platform is packaged into different suites of applications called "modules", which are tailored to various business processes. Some of these areas include governance, risk management, and compliance, audit, business continuity planning, disaster recovery, vendor management, and environmental, social, and corporate governance. A commonly referred to benefit of the platform is that many of these modules are interconnected, such as the IRM suite (Integrated Risk Management), which will automatically create issues and assign tickets based on various risk and audit findings, findings that can be found through the manual or automated performance of different activities such as evidence requests. There is also a data and information visualization report creator called Performance Analytics.

The ServiceNow script is written in JavaScript, with database queries being made using a proprietary object-oriented API called Glide. In July 2023, the company released generative AI summarization and text-to-code features.

From Wikipedia’s article on ServiceNow, shared under CC BY-SA 4.0.⁸

Subsidiaries and ownership

Subsidiaries (Exhibit 21)

4Industry B.V. Netherlands⁹
4Industry Holding B.V. Netherlands⁹
Contexeo SAS France⁹
DESCO House, LLC Delaware⁹
G2K Group GmbH Germany⁹
LightStep, Inc. Delaware⁹
Logik.io Inc. Delaware⁹
Logik.io India Private Limited India⁹
Mission Secure, Inc. Delaware⁹
Moveworks France France⁹
Moveworks Private Limited India⁹
Moveworks, LLC Delaware⁹
Raytion GmbH Germany⁹
Service Now A.B Israel 2012 Ltd Israel⁹
Service-now.com GmbH Germany⁹
ServiceNow (Thailand) Limited Thailand⁹
ServiceNow Arabia Limited Saudi Arabia⁹
ServiceNow Australia Pty Ltd Australia⁹
ServiceNow Belgium BV Belgium⁹
ServiceNow Brasil Gerenciamento de Servicos Ltda Brazil⁹
ServiceNow Canada Inc. Canada⁹
ServiceNow Costa Rica, S.R.L. Costa Rica⁹
ServiceNow Czechia s.r.o Czech Republic⁹
ServiceNow Data Services Private Limited India⁹

All 56 listed subsidiaries

ServiceNow Delaware Holdco LLC Delaware⁹
ServiceNow Delaware LLC Delaware⁹
ServiceNow Denmark ApS Denmark⁹
ServiceNow EGY for Software and Platform Development LLC Egypt⁹
ServiceNow Finland Oy Finland⁹
ServiceNow France SAS France⁹
ServiceNow GmbH Austria⁹
ServiceNow Hong Kong Limited Hong Kong⁹
ServiceNow International B.V. Netherlands⁹
ServiceNow International Treasury Limited Ireland⁹
ServiceNow Ireland Limited Ireland⁹
ServiceNow Italy S.r.l. Italy⁹
ServiceNow Japan G.K. Japan⁹
ServiceNow Korea Limited South Korea⁹
ServiceNow Nederland B.V. Netherlands⁹
ServiceNow Norway AS Norway⁹
ServiceNow Operations Mexico S. de R.L. de C.V. Mexico⁹
ServiceNow Poland sp. z o.o. Poland⁹
ServiceNow Pte. Ltd. Singapore⁹
ServiceNow Regional Headquarter Company Saudi Arabia⁹
ServiceNow Software Development India Private Limited India⁹
ServiceNow South Africa Pty Ltd. South Africa⁹
ServiceNow Spain SL Spain⁹
ServiceNow Sweden AB Sweden⁹
ServiceNow Switzerland GmbH Switzerland⁹
ServiceNow UK Limited United Kingdom⁹
ServiceNow Ventures Holdings, Inc. Delaware⁹
Swarm64 AS Norway⁹
Sweagle Ltd. United Kingdom⁹
Sweagle NV Belgium⁹
UK Moveworks Limited United Kingdom⁹
data.world, Inc. Delaware⁹

The subsidiaries the company lists in Exhibit 21 of its annual report, as filed.

Employees over time

201910,371¹

Former names

SERVICE-NOW.COMAug 22, 2006 to May 1, 2012⁷

Timeline

Jul 22, 20268-K Results of operations⁶⁹
May 22, 20268-K Executive or director change; Shareholder vote⁷⁰
May 15, 20268-K Entered a material agreement; New debt or obligation; Other events⁷¹
Apr 22, 20268-K Entered a material agreement; Results of operations; New debt or obligation⁷²
Apr 1, 20268-K Entered a material agreement; New debt or obligation⁷³
Feb 17, 20268-K Regulation FD disclosure⁷⁴
Feb 11, 20268-K Executive or director change⁷⁵
Jan 28, 20268-K Results of operations; Other events⁷⁶
Dec 23, 20258-K Executive or director change⁷⁷
Dec 15, 20258-K Other events⁷⁸
Dec 5, 20258-K Bylaws or fiscal year changed; Shareholder vote⁷⁹
Oct 29, 20258-K Results of operations; Other events⁸⁰
Nov 20, 2019New chief executive William R. McDermott becomes CEO²³
May 10, 2017New chief executive John Donahoe becomes CEO²⁴
Jun 28, 2012New chief executive Frank Slootman becomes CEO²⁵
2004Founded Founded¹

Calendar

Coming up

Oct 28, 2026 · After the closeReports results for the quarter ending Sep/2026 A year earlier it reported $0.59 a share, on Oct 29, 2025.⁸¹

When it reported results

Jul 22, 2026Reported quarterly or annual results⁶⁹
Apr 22, 2026Reported quarterly or annual results⁷²
Jan 28, 2026Reported quarterly or annual results⁷⁶
Oct 29, 2025Reported quarterly or annual results⁸⁰
Jul 23, 2025Reported quarterly or annual results⁸²
Apr 23, 2025Reported quarterly or annual results⁸³
Jan 29, 2025Reported quarterly or annual results⁸⁴
Oct 23, 2024Reported quarterly or annual results⁸⁵

Upcoming dates from Nasdaq's calendar; past results from the company's 8-K filings (Item 2.02). The full markets calendar

Filings

1,214 filings to the SEC since October 2021: 5 annual reports, 15 quarterly reports, 41 major events, 838 insider forms, 12 large holders, 1 private raises, 302 other. The latest 20:

Sep 1, 20264 EDGAR
Sep 1, 20264 EDGAR
Aug 31, 2026144 EDGAR
Aug 31, 20264 EDGAR
Aug 28, 2026144 EDGAR
Aug 27, 2026144 EDGAR
Aug 20, 2026S-8 EDGAR
Aug 19, 20264 EDGAR
Aug 19, 20264 EDGAR
Aug 19, 20264 EDGAR
Aug 19, 20264 EDGAR
Aug 19, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 18, 20264 EDGAR
Aug 17, 20264 EDGAR

The 1,214 filings since October 2021 can be filtered by form type and year here when JavaScript is on.

Every filing from the last five years, summarized. The full record is on SEC EDGAR.

Insider trades

314 open-market trades by officers, directors and large owners since October 2021: 2 buys and 312 sales. Grants, option exercises and gifts are left out.

Date	Who	Trade	Shares	Price	Value	Filing
Aug 31, 2026	Fipps PaulPresident, Global Customer Ops	Sale	2,034	$147.87	$300.8K	Form 4
Aug 28, 2026	Canney Jacqueline PChief People & AI Enblmt. Off.	Sale	7,847	$138.00	$1.1M	Form 4
Aug 27, 2026	Chamberlain Paul EdwardDirector	Sale	2,700	$135.50	$365.9K	Form 4
Aug 13, 2026	Chamberlain Paul EdwardDirector	Sale	1,500	$125.60	$188.4K	Form 4
May 28, 2026	Briggs TeresaDirector	Sale	1,595	$108.70	$173.4K	Form 4
May 18, 2026	Fipps PaulPresident, Global Customer Ops	Sale	1,048	$98.51	$103.2K	Form 4
May 14, 2026	Chamberlain Paul EdwardDirector	Sale	1,500	$87.23	$130.8K	Form 4
May 14, 2026	Sands Anita MDirector	Sale	16,445	$90.14	$1.5M	Form 4
May 8, 2026	Fipps PaulPresident, Global Customer Ops	Sale	151	$90.47	$13.7K	Form 4
Apr 24, 2026	Canney Jacqueline PChief People & AI Enblmt. Off.	Sale	8,927	$89.60	$799.9K	Form 4
Feb 27, 2026	McDermott William RChairman & CEO	Buy	28,682	$104.60	$3.0M	Form 4
Feb 23, 2026	Fipps PaulPresident, Global Customer Ops	Sale	3,696	$101.77	$376.1K	Form 4
Feb 18, 2026	Fipps PaulPresident, Global Customer Ops	Sale	9,641	$105.93	$1.0M	Form 4
Feb 13, 2026	McBride Kevin ThomasFormer Principal Acctg Officer	Sale	1,400	$105.71	$148.0K	Form 4
Feb 12, 2026	Chamberlain Paul EdwardDirector	Sale	1,500	$101.17	$151.8K	Form 4
Dec 5, 2025	Mastantuono GinaPresident and CFO	Sale	415	$850.00	$352.8K	Form 4
Nov 28, 2025	Jackson LawrenceDirector	Sale	265	$810.22	$214.7K	Form 4
Nov 28, 2025	Chamberlain Paul EdwardDirector	Sale	300	$808.00	$242.4K	Form 4
Nov 28, 2025	Mastantuono GinaPresident and CFO	Sale	417	$808.00	$336.9K	Form 4
Nov 18, 2025	Tzitzon NicholasVice Chairman	Sale	522	$827.08	$431.7K	Form 4

All 314 trades can be filtered by person here when JavaScript is on.

From Forms 4 filed with the SEC.

Major holders

Investors who own more than 5% of the shares must tell the SEC: a 13D if they may seek to influence the company, a 13G if they hold passively.

VANGUARD CAPITAL MANAGEMENT LLCSCHEDULE 13G, 1 filing Apr 30, 2026⁸⁶
VANGUARD GROUP INCSCHEDULE 13G/A, 4 filings Feb 10, 2022 to Mar 27, 2026⁸⁷
BlackRockSCHEDULE 13G/A, 4 filings Feb 3, 2022 to Feb 5, 2025⁸⁸
PRICE T ROWE ASSOCIATES INC /MD/SC 13G/A, 3 filings Feb 14, 2022 to Feb 14, 2024⁸⁹

Executive pay

What the company paid its top executives, from the summary compensation table in its proxy statement. Total pay includes salary, bonus, stock and option awards and other pay, as the company valued them.

Year	Executive	Age	Salary	Total pay
2025	William R. McDermottChairman and Chief Executive Officer	64	$1.5M	$51.6M⁹⁰
2025	Amit ZaveryPresident, Chief Product Officer, and Chief Operating Officer	54	$900.0K	$25.8M⁹⁰
2025	Paul SmithFormer President of Global Customer and Field Operations		$574.0K	$20.1M⁹⁰
2025	Gina MastantuonoPresident and Chief Financial Officer	55	$891.7K	$18.5M⁹⁰
2025	Paul FippsPresident, Global Customer Operations	53	$1.1M	$16.9M⁹⁰
2025	Jacqueline C. CanneyChief People and AI Enablement Officer	58	$741.7K	$11.9M⁹⁰
2024	William R. McDermottChairman and Chief Executive Officer	64	$1.4M	$37.6M⁹⁰
2024	Amit ZaveryPresident, Chief Product Officer, and Chief Operating Officer	54	$163.8K	$32.3M⁹⁰
2024	Paul SmithFormer President of Global Customer and Field Operations		$755.7K	$20.2M⁹⁰
2024	Gina MastantuonoPresident and Chief Financial Officer	55	$841.7K	$16.2M⁹⁰
2024	Jacqueline C. CanneyChief People and AI Enablement Officer	58	$691.7K	$10.9M⁹⁰
2023	William R. McDermottChairman and Chief Executive Officer	64	$1.3M	$37.6M⁹⁰
2023	Paul SmithFormer President of Global Customer and Field Operations		$666.1K	$17.9M⁹⁰
2023	Gina MastantuonoPresident and Chief Financial Officer	55	$791.7K	$14.4M⁹⁰
2023	Jacqueline C. CanneyChief People and AI Enablement Officer	58	$633.3K	$9.1M⁹⁰

Money raised

Private offerings the company reported to the SEC on Form D.

May 30, 2025Raised $389.1 million in a private offering of equity Form D: 40 investors so far Form D

Held by these funds

The largest holders among investment managers' 13F reports for the quarter ending Jun 30, 2026, the top 25 of 100. Change is in shares since the quarter before.

Fund	Shares	Value	Share of the fund	Change
BlackRock, Inc.	96,057,763	$9.5B	0.1%	−1,443,831
Vanguard Capital Management LLC	67,351,838	$6.7B	0.1%	−628,381
State Street Corp	49,038,218	$4.9B	0.1%	+979,726
Morgan Stanley	26,630,984	$2.6B	0.1%	+3,282,989
Vanguard Portfolio Management LLC	25,184,743	$2.5B	0.1%	+12,173
Geode Capital Management, LLC	24,274,498	$2.4B	0.1%	−149,313
UBS AM, a distinct business unit of UBS ASSET MANAGEMENT AMERICAS LLC	16,638,071	$1.7B	0.3%	+2,362,606
Jpmorgan Chase & Co	13,949,279	$1.4B	0.1%	−17,047,662
Norges Bank	12,458,091	$1.2B	0.1%	New
Fmr LLC	11,395,881	$1.1B	0.0%	−889,118
Northern Trust Corp	10,991,523	$1.1B	0.1%	+154,396
Goldman Sachs Group Inc	10,957,837	$1.1B	0.1%	+3,239,738
Amundi	10,517,264	$1.0B	0.3%	−961,834
Charles Schwab Investment Management Inc	8,080,617	$802.2M	0.1%	+473,452
Fisher Asset Management, LLC	8,018,318	$796.1M	0.2%	−14,634
Pictet Asset Management Holding SA	7,183,047	$713.2M	0.7%	+1,102,797
Bank of New York Mellon Corp	7,177,406	$712.6M	0.1%	−1,349,525
Victory Capital Management Inc	7,163,661	$711.2M	0.4%	−464,858
Ameriprise Financial Inc	6,975,128	$697.2M	0.1%	+1,520,479
Barclays PLC	6,904,348	$685.5M	0.2%	+237,844
Legal & General Group Plc	6,465,436	$641.9M	0.1%	−345,423
Bank Of America Corp /de/	6,319,051	$627.4M	0.0%	−762,720
National Bank Of Canada /fi/	6,234,306	$618.9M	0.5%	+3,868,044
Swedbank AB	6,061,895	$601.8M	0.5%	+3,010,419
Deutsche Bank Ag\	5,994,734	$595.2M	0.2%	+6,096

13F reports cover disclosed long positions in U.S. stocks only.

Members of Congress who traded it

69 trades disclosed by members of Congress, the latest 25. “Vs S&P since” is the stock’s change since the trade minus the S&P 500’s.

Date	Member	Trade	Amount	Vs S&P since	Filing
Apr 24, 2026	Josh GottheimerDemocratic, House	Sale	$1,001 - $15,000	−56.7%	Report
Apr 14, 2026	Gilbert Ray Cisneros, Jr.Democratic, House	Partial sale	$1,001 - $15,000	−58.1%	Report
Mar 27, 2026	Alan ArmstrongRepublican, Senate	Sale	$15,001 - $50,000	−27.7%	Report
Mar 6, 2026	Josh GottheimerDemocratic, House	Buy	$1,001 - $15,000	+4.7%	Report
Feb 10, 2026	Byron DonaldsRepublican, House	Buy	$1,001 - $15,000	+28.0%	Report
Feb 10, 2026	Byron DonaldsRepublican, House	Buy	$1,001 - $15,000	+28.0%	Report
Jan 30, 2026	Josh GottheimerDemocratic, House	Sale	$1,001 - $15,000	−15.4%	Report
Dec 29, 2025	Markwayne Mullin, Senate	Buy	$15,001 - $50,000	−16.1%	Report
Dec 17, 2025	Josh GottheimerDemocratic, House	Partial sale	$1,001 - $15,000	+20.0%	Report
Dec 8, 2025	Julie JohnsonDemocratic, House	Buy	$1,001 - $15,000	−25.9%	Report
Dec 8, 2025	Julie JohnsonDemocratic, House	Sale	$1,001 - $15,000	+25.9%	Report
Nov 7, 2025	Gilbert Ray Cisneros, Jr.Democratic, House	Partial sale	$1,001 - $15,000	+28.8%	Report
Oct 17, 2025	Gilbert Ray Cisneros, Jr.Democratic, House	Buy	$1,001 - $15,000	−34.0%	Report
Sep 24, 2025	Markwayne Mullin, Senate	Buy	$1,001 - $15,000	−37.2%	Report
Aug 19, 2025	Val T. HoyleDemocratic, House	Sale	$1,001 - $15,000	+36.9%	Report
Aug 13, 2025	Lisa C. McClainRepublican, House	Sale	$1,001 - $15,000	+33.6%	Report
Aug 4, 2025	Lisa C. McClainRepublican, House	Buy	$1,001 - $15,000	−41.8%	Report
Jun 27, 2025	John J. McGuire IIIRepublican, House	Partial sale	$1,001 - $15,000	+52.9%	Report
Jun 17, 2025	Lisa C. McClainRepublican, House	Buy	$1,001 - $15,000	−55.2%	Report
Jun 9, 2025	Lisa C. McClainRepublican, House	Partial sale	$1,001 - $15,000	+56.4%	Report
Jun 6, 2025	Marjorie Taylor GreeneRepublican, House	Buy	$1,001 - $15,000	−56.7%	Report
May 16, 2025	John J. McGuire IIIRepublican, House	Buy	$1,001 - $15,000	−58.5%	Report
May 14, 2025	Marjorie Taylor GreeneRepublican, House	Buy	$1,001 - $15,000	−59.0%	Report
May 5, 2025	Marjorie Taylor GreeneRepublican, House	Buy	$1,001 - $15,000	−61.0%	Report
Apr 21, 2025	Bruce WestermanRepublican, House	Sale	$1,001 - $15,000	+51.9%	Report

Members report amounts as ranges, not exact figures. Returns are price-only (no dividends).

SEC filer profile

How ServiceNow is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

Name on EDGARServiceNow, Inc.²
CIK0001373715
Employer ID (EIN)20-2056195²²
Filer statusLarge accelerated filer not an emerging growth company; not a smaller reporting company; not a shell company²²
Incorporated inDelaware²²
Fiscal year endsDecember 31²
Industry code (SIC)7372 Services-Prepackaged Software²
SEC reviewing officeOffice of Technology, Division of Corporation Finance²
Business address2225 Lawson Lane, Santa Clara, CA 95054²
Phone408-501-8550²
Shares outstanding1,034,000,000 as of Jun 30, 2026¹⁶
Public float$175.7B as of Jun 30, 2025²²
AuditorPricewaterhouseCoopers LLP, San Jose, California PCAOB ID 238; it also attests to the company’s internal control over financial reporting²²
On EDGAR sinceAug 22, 2006²
Filings2,518 in all: 4 (1,828), 144 (236), 8-K (124), 3 (51), SC 13G/A (44), 10-Q (43), DEFA14A (24), S-8 (23)²
All 45 form types
DEF 14A (15), 10-K (14), UPLOAD (14), 4/A (13), SC 13G (11), CORRESP (10), ARS (7), 5 (5), D (5), S-1/A (5), 144/A (3), 3/A (3), 424B2 (3), 424B7 (3), EFFECT (3), PRE 14A (3), S-3ASR (3), 424B4 (2), 425 (2), FWP (2), S-1 (2), SCHEDULE 13G/A (2), 10-K/A (1), 305B2 (1), 424B3 (1), 424B5 (1), 8-A12B (1), CERTNYS (1), CT ORDER (1), DEFR14A (1), DEL AM (1), PX14A6G (1), REGDEX (1), S-1MEF (1), S-4 (1), S-4/A (1), SCHEDULE 13G (1)
Latest filingsAnnual report (10-K) Jan 29, 2026
Quarterly report (10-Q) Jul 23, 2026
Proxy statement (DEF 14A) Apr 6, 2026
Latest 8-K (8-K) Jul 22, 2026

Securities registered for trading

Class	Symbol	Exchange
Common stock, par value $0.001 per share	NOW	The New York Stock Exchange

From the cover page of the 10-K filed Jan 29, 2026 (Section 12(b) of the Exchange Act).²²

Risk factors and legal proceedings

The risks ServiceNow names in Item 1A of its 10-K filed Jan 29, 2026: 28 risks under these headings, as written.²²

This summary provides an overview of the risks we face and should not be considered a substitute for the more fulsome risk factors discussed immediately following this summary.
Risks Related to Our Ability to Grow Our Business
Risks Related to the Operation of Our Business
Risks Related to the Financial Performance or Financial Position of Our Business
Risks Related to General Economic Conditions
Risks Related to Ownership of Our Common Stock
Laws, regulations and customer expectations regarding the use, storage and movement of data may restrict our ability to continue to optimize our platform.
A failure to innovate and adapt how we offer our products in response to rapidly evolving technological changes and in the midst of an intensely competitive market may harm our competitive position and business prospects.
We may not successfully increase our penetration of international markets or manage risks associated with foreign markets.
Incorporating AI technology into our offerings may result in operational, legal, regulatory, ethical and other challenges.
We rely on our network of partners for an increasing portion of our revenues, and if these partners fail to perform, our business may be harmed.
Doing business with the public sector and heavily-regulated entities subjects us to risks related to government procurement processes, regulations and contracting requirements.

The other 21 risks

If we fail to comply with applicable anti-corruption and anti-bribery laws, export control laws, economic and trade sanctions laws, or other global trade laws, we could be subject to penalties and civil and/or criminal sanctions and our business could be materially adversely affected.
Our customer deals are becoming more complex, which tend to involve longer, more expensive sales cycles, increased pricing pressure, and implementation and configuration challenges.
As we acquire or invest in companies and technologies, we may not realize the expected business or financial benefits and the acquisitions and investments may divert our management’s attention and result in additional shareholder dilution or costs.
Actual or perceived cybersecurity events experienced by us or our third-party service providers may create the perception that our platform is not secure, and we may lose customers or incur significant liabilities.
We may lose key members of our management team or qualified employees or may not be able to attract and retain the employees we need.
Delays in the release of, or actual or perceived defects in, our products may slow the adoption of our latest technologies, reduce our ability to efficiently provide services, decrease customer satisfaction and adversely impact future product sales.
Disruptions or defects in our services could damage our customers’ businesses, subject us to substantial liability and harm our business.
Delays in improving our information systems and processes could interfere with our ability to support our existing and growing base of customers and employees as we scale.
We may not be able to protect or enforce our IP rights.
Our use of open-source software could harm our ability to sell our products and services and subject us to possible litigation.
Various factors, including our customers’ business, integration, migration, compliance and security requirements or errors by us, our partners or our customers, may cause implementations of our products to be delayed, inefficient or otherwise unsuccessful.
Our failure or perceived failure to achieve our corporate sustainability goals or maintain corporate sustainability practices that meet evolving stakeholder expectations could adversely affect us.
We may face natural disasters, including climate change, and other events beyond our control.
Because we generally recognize revenues from our subscription services over the subscription term, a decrease in new subscriptions or renewals may not be immediately reflected in our operating results.
As our business grows, we expect our revenue growth rate to decline over the long term.
Changes in our effective tax rate or disallowance of our tax positions may adversely affect our business.
We may be adversely affected by our debt service obligations.
Risks Related to General Economic and Political Conditions
Our industry and business may be harmed by global economic and political conditions.
We may be harmed by foreign currency exchange rate fluctuations.
Our stock price is likely to continue to be volatile.
Provisions in our governing documents or Delaware law might discourage, delay or prevent a change of control or changes in our management and, therefore, depress our stock price.

Legal proceedings

We are party to certain litigation and other legal proceedings. While legal proceedings are inherently unpredictable and subject to uncertainties, we do not believe that the ultimate resolution of any such proceedings, whether taken individually or in the aggregate, is likely to have a material adverse effect on our business, financial position, results of operations or cash flows.

For additional information regarding legal proceedings, refer to Note 18 “Commitments and Contingencies” in the notes to our consolidated financial statements in this Annual Report on Form 10-K.

The opening of Item 3, Legal Proceedings.²²

Sources

The numbers on this page point here. Each one links to the record it came from.

1
WikidataServiceNow on Wikidata
2
SEC EDGARServiceNow filings on SEC EDGAR
3
WikipediaServiceNow on Wikipedia
4
GLEIFServiceNow LEI record (549300HJTQM36M0E1G39)
5
Yahoo FinanceNOW quote
6
Wikimedia CommonsServiceNow logo by ™/®ServiceNow, Public domain
7
SEC EDGARServiceNow filings on SEC EDGAR
8
WikipediaServiceNow on Wikipedia (revision used)
9
SEC EDGARServiceNow annual report, Exhibit 21 (subsidiaries)
10
Wikimedia CommonsServiceNow photo by Donny Gonzo, CC0
11
SEC EDGARServiceNow 10-K for fiscal 2025
12
SEC EDGARServiceNow 10-K for fiscal 2019
13
SEC EDGARServiceNow 10-K for fiscal 2020
14
SEC EDGARServiceNow 10-K for fiscal 2021
15
SEC EDGARServiceNow 10-K for fiscal 2022
16
SEC EDGARServiceNow 10-Q for fiscal 2025
17
SEC EDGARServiceNow 10-Q for fiscal 2025
18
SEC EDGARServiceNow 10-Q for fiscal 2026
19
SEC EDGARServiceNow 10-K for fiscal 2019
20
SEC EDGARServiceNow 10-Q for fiscal 2025
21
SEC EDGARServiceNow 10-K for fiscal 2019
22
SEC EDGARServiceNow 10-K filed Jan 29, 2026: Item 2, Properties
23
SEC EDGARWilliam R. McDermott, Chief executive officer
24
SEC EDGARJohn Donahoe, Chief executive officer
25
SEC EDGARFrank Slootman, Chief executive officer
26
SEC EDGARWilliam R. McDermott, Chair
27
SEC EDGARFrank Slootman, Chair
28
SEC EDGARGina Mastantuono, President
29
SEC EDGARPaul Fipps, President
30
SEC EDGARAmit Zavery, President
31
SEC EDGARChirantan "CJ" Desai, President
32
SEC EDGARGina Mastantuono, Chief financial officer
33
SEC EDGARChirantan "CJ" Desai, Chief operating officer
34
SEC EDGARDaniel McGee, Chief operating officer
35
SEC EDGARDanielle Fontaine, Principal Accounting Officer
36
SEC EDGARChristopher Bedi, Chief Information Officer
37
SEC EDGARLara Caimi, Chief Customer & Partner Ofc
38
SEC EDGARGabrielle B. Toledano, Chief Talent Officer
39
SEC EDGARJacqueline P. Canney, Chief People Officer
40
SEC EDGARKevin Thomas McBride, Principal Accounting Officer
41
SEC EDGARNicholas Tzitzon, Chief Strat & Corp Affairs Ofc
42
SEC EDGARKevin Haverty, Chief Revenue Officer
43
SEC EDGARFay Sien Goon, Principal Accounting Officer
44
SEC EDGARPatricia L. Wadors, Chief Talent Officer
45
SEC EDGARJohn Donahoe, Executive Officer (see remark)
46
SEC EDGARChirantan "CJ" Desai, Chief Product Officer
47
SEC EDGARArne Josefsberg, CHIEF TECHNOLOGY OFFICER
48
SEC EDGARDaniel McGee, SVP, ENGINEERING
49
SEC EDGARFrederic B. Luddy, CHIEF PRODUCT OFFICER
50
SEC EDGAREric S. Yuan, Board member
51
SEC EDGARDeborah Black, Board member
52
SEC EDGARLarry Quinlan, Board member
53
SEC EDGARSukumar Rathnam, Board member
54
SEC EDGARTamar Yehoshua, Board member
55
SEC EDGARTeresa Briggs, Board member
56
SEC EDGARDennis Woodside, Board member
57
SEC EDGARPaul Edward Chamberlain, Board member
58
SEC EDGARAnita M. Sands, Board member
59
SEC EDGARSusan L. Bostrom, Board member
60
SEC EDGARCharles Giancarlo, Board member
61
SEC EDGARCharles Noell Iii., Board member
62
SEC EDGARDouglas M. Leone, Board member
63
SEC EDGARPaul Barber V., Board member
64
SEC EDGARRonald E. F. Codd, Board member
65
SEC EDGARWilliam L. Strauss, Board member
66
SEC EDGARHossein Nowbar, General counsel
67
SEC EDGARRussell S. Elmer, General counsel
68
SEC EDGARServiceNow Form D naming Jonathan C Chadwick
69
SEC EDGARResults of operations
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SEC EDGAREntered a material agreement; New debt or obligation
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SEC EDGARRegulation FD disclosure
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SEC EDGARExecutive or director change
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SEC EDGARResults of operations; Other events
77
SEC EDGARExecutive or director change
78
SEC EDGAROther events
79
SEC EDGARBylaws or fiscal year changed; Shareholder vote
80
SEC EDGARResults of operations; Other events
81
NasdaqNasdaq calendar
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SEC EDGARServiceNow 8-K, Item 2.02 (results of operations)
83
SEC EDGARServiceNow 8-K, Item 2.02 (results of operations)
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SEC EDGARServiceNow 8-K, Item 2.02 (results of operations)
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SEC EDGARServiceNow 8-K, Item 2.02 (results of operations)
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SEC EDGARVANGUARD CAPITAL MANAGEMENT LLC SCHEDULE 13G on ServiceNow
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SEC EDGARBlackRock SCHEDULE 13G/A on ServiceNow
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SEC EDGARServiceNow proxy statement (DEF 14A), 2025 pay