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SPRT on NASDAQ

Support.com

Logo: Support.com, Public domain, via Wikimedia Commons4

Tech support company

Support.com is a technical support service for businesses and consumers offered by RealDefense LLC. As Support.com, Inc., it was headquartered in Wilmington, Delaware with an administrative office in Sunnyvale, California. The services are performed on Windows, macOS, iOS, and Android, supporting connected and smart devices.3 Its shares trade on NASDAQ under the symbol SPRT.1 Wikipedia text CC BY-SA 4.0

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Last updated Oct 21, 2026.

Overview

1997Founded1

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  • TickerSPRT on NASDAQ1
  • Industrytertiary sector of the economy1
  • HeadquartersRedwood City1
  • Websitewww.support.com
  • Incorporated inDE5
  • Business address1521 Concord Pike (Us 202), Suite 301, Wilmington, De 198035
  • Filer categoryNon-accelerated filer, Smaller reporting company5

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Support.com is a technical support service for businesses and consumers offered by RealDefense LLC. As Support.com, Inc., it was headquartered in Wilmington, Delaware with an administrative office in Sunnyvale, California. The services are performed on Windows, macOS, iOS, and Android, supporting connected and smart devices. These services are performed by a remote, full-time workforce based mainly in the U.S.3

Corporate structure

Support.com is part of a group headed by Vulcan Infrastructure & Power Inc.. 28 entities, 2 countries on record. Switch between the flow chart and the network, and select any entity to see its details.

  • Vulcan Infrastructure & Power Inc. Pittsford, New York
    • Support.com Redwood City
    • 300 Jones Road LLC Subsidiary · Delaware, United States
    • GGHI Inactive Holdings LLC Subsidiary · Delaware, United States
    • GNY Collateral Holding LLC Subsidiary · Delaware, United States
    • GNY Collateral LLC Subsidiary · Delaware, United States
    • Greenidge British Columbia ULC Subsidiary · Canada
    • Greenidge Generation Blocker Inc. Subsidiary · Delaware, United States
    • Greenidge Generation Holdings LLC Subsidiary · Delaware, United States
    • Greenidge Generation LLC Subsidiary · New York, United States
    • Greenidge Markets and Trading LLC Subsidiary · Delaware, United States
    • Greenidge Mississippi LLC Subsidiary · Mississippi, United States
    • Greenidge North Dakota, LLC Subsidiary · Delaware, United States
    • Greenidge Pipeline LLC Subsidiary · Delaware, United States
    • Greenidge Pipeline Properties Corporation Subsidiary · New York, United States
    • Greenidge Secured Lending LLC Subsidiary · Delaware, United States
    • Greenidge Solar LLC Subsidiary · Delaware, United States
    • Greenidge South Carolina LLC Subsidiary · Delaware, United States
    • Greenidge Texas LLC Subsidiary · Delaware, United States
    • GSC Collateral Holding LLC Subsidiary · Delaware, United States
    • GSC Collateral LLC Subsidiary · Delaware, United States
    • GSC DemoCo LLC Subsidiary · Delaware, United States
    • GSC RE LLC Subsidiary · Delaware, United States
    • GTX Dev 1 LLC Subsidiary · Delaware, United States
    • GTX Gen 1 Collateral Holding LLC Subsidiary · Delaware, United States
    • GTX Gen 1 Collateral LLC Subsidiary · Delaware, United States
    • and 2 more

Built from subsidiaries listed in Exhibit 21 of annual reports filed with the SEC; major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What Support.com reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

ItemLatestA year beforeChange
Property and equipment, before depreciation$8.7M7 Dec 31, 2020$7.8M7 Dec 31, 2019+11.6%
Accumulated depreciation$7.5M7 Dec 31, 2020$7.2M7 Dec 31, 2019+4.4%
Property and equipment, net$1.1M7 Dec 31, 2020$533.0K7 Dec 31, 2019+109.2%
Operating-lease assets (leased space)$61.0K7 Dec 31, 2020$68.0K7 Dec 31, 2019−10.3%

Investments

ItemLatestA year beforeChange
Cash and cash equivalents$13.5M7 Dec 31, 2020$10.1M7 Dec 31, 2019+34.1%
Marketable securities, current$16.4M7 Dec 31, 2020$16.3M7 Dec 31, 2019+0.7%

Intangibles and goodwill

ItemLatestA year beforeChange
Intangible assets, net (excluding goodwill)$07 Dec 31, 2020$250.0K7 Dec 31, 2019−100.0%

The story

In September 1997, Mark Pincus, Scott Dale, and Cadir Lee launched Replicase Inc., a software company in Redwood City, California. SoftBank invested $2.5 million in the company.

In October 1998, Replicase was renamed Tioga Systems, Inc., coinciding with the relocation of the corporate headquarters to Palo Alto, California. The company's focus moved to self-healing software, the idea that Windows applications could automatically fix any problems they encountered.

In August 1999, Radha Basu, coming from Hewlett-Packard, was appointed president and CEO, with Pincus moving to chairman.

In December 1999, the company changed its corporate name to Support.com, then headquartered in Redwood City. Its focus shifted to providing support software for enterprise companies.

The company went public with an IPO on July 19, 2000, backed by Credit Suisse First Boston.

On March 28, 2002, Support.com was renamed SupportSoft, Inc. On June 23, 2009, the enterprise technology of SupportSoft was acquired by Consona Corporation, and the company name was changed back to Support.com. Support.com acquired Core Networks in 2004; YourTechOnline in 2008; and Sammsoft in 2009. In 2011, the company acquired SUPERAntiSpyware. In 2012, the company acquired RightHand IT.

In April 2006, Basu stepped down, and Josh Pickus was named CEO, coming from CA Technologies. On April 1, 2014, Pickus resigned from his position as president and CEO. In May 2014, Elizabeth Cholawsky, formerly of Citrix Systems, was announced as Support.com's new CEO. In October 2016, Richard Bloom was appointed interim president and CEO, with the interim tag later being removed. On August 10, 2020, Support.com announced that Lance Rosenzweig would succeed Bloom as president and CEO.

On September 15, 2021, cryptocurrency mining and power generation company Greenridge Generation Holdings acquired Support.com in a reverse takeover.

Read the full text

In January 2023, SuperAntiSpyware was sold to RealDefense SE. In July 2023, Greenidge Generation Holdings sold Support.com to RealDefense LLC.

From Wikipedia’s article on Support.com, shared under CC BY-SA 4.0.6

Leadership

Who has led Support.com, and when. Pick a name to see everywhere that person has worked.

Chief executive

  1. Joshua Pickus2006–2014
  2. Elizabeth Cholawsky2014–2016
  3. Richard A. Bloom2017–2020
  4. Lance Rosenzweig2020–2021

President

  1. Joshua Pickus2011–2014
  2. Elizabeth Cholawsky2014–2016
  3. Richard A. Bloom2018–2020
  4. Lance Rosenzweig2020–2021

Chief financial officer

  1. Kenneth Owyang2006–2007
  2. Shelly B. Schaffer2008–2013
  3. Roop Kalyan Lakkaraju2013–2016
  4. Caroline Rook2020–2021

Chief operating officer

  1. Anthony J. Rodio2008–2011
  2. Roop Kalyan Lakkaraju2013–2016
  3. Christine A. Kowalczyk2020–2021
200020052010201520202025
Board members and other officers (30)

Products and brands

  • software

Listed on Wikidata.1

TechSolutions - direct-to-consumer tech support for connected devices with help from live tech support agents via phone, chat, or virtual house calls; includes Support.com Guided Paths, free self-support tools

Virtual call center services and remote IT Help desk support - outsourced technical support services including remote call center operations and software platform to enable remote call center teams

Nexus - cloud-based software for support interaction optimization

Small business tech support services - RightHand IT and remote tech support for small business

Read the full text

In October 2013, Support.com announced the latest version of its Nexus Service Delivery Platform, which included expanded service for mobile devices and real-time analytics. ts TechSolutions consumer tech support was announced in October 2019.

From Wikipedia’s article on Support.com, shared under CC BY-SA 4.0.6

Former names

  • SUPPORTSOFT INCApr 10, 2002 to May 27, 20095
  • SUPPORT COM INCApr 26, 2000 to Feb 14, 20025

Timeline

  1. Aug 12, 2020New chief executive Lance Rosenzweig becomes CEO8
  2. Jul 20, 2017New chief executive Richard A. Bloom becomes CEO9
  3. May 21, 2014New chief executive Elizabeth Cholawsky becomes CEO10
  4. Apr 7, 2006New chief executive Joshua Pickus becomes CEO11
  5. 1997Founded Founded1

SEC filer profile

How Support.com is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

  • Name on EDGARSupport.com, Inc.2
  • CIK0001104855
  • Employer ID (EIN)94-32820052
  • Filer statusNon-accelerated filer<br>smaller reporting company2
  • Incorporated inDelaware2
  • Fiscal year endsDecember 312
  • Industry code (SIC)7374 Services-Computer Processing & Data Preparation2
  • Business address1521 Concord Pike (Us 202), Suite 301, Wilmington, DE 198032
  • Phone650-556-94402
  • Shares outstanding24,237,876 as of Jul 30, 202149
  • Public float$26.9M as of Jun 30, 20207
  • On EDGAR sinceFeb 18, 20002
  • Filings1,148 in all: 4 (389), 8-K (221), SC 13G/A (84), 10-Q (64), 3 (39), DEFA14A (38), SC 13G (36), CT ORDER (32)2
    All 47 form types

    SC 13D/A (22), UPLOAD (22), 10-K (19), 4/A (19), DEF 14A (18), CORRESP (17), S-8 (16), S-8 POS (16), 425 (12), S-1/A (10), DFAN14A (8), 8-K/A (7), 10-K/A (6), SC 13D (6), DEFR14A (5), 3/A (4), ARS (4), 10-K405 (2), 10-Q/A (2), 5 (2), 8-A12B (2), 8-A12B/A (2), DEFC14A (2), DEFM14A (2), PREC14A (2), PRER14A (2), PRRN14A (2), S-3/A (2), SC TO-I/A (2), 15-12B (1), 25-NSE (1), 424B1 (1), 424B4 (1), 8-A12G (1), PRE 14A (1), PREM14A (1), S-1 (1), S-3 (1), SC TO-I (1)

  • Latest filingsAnnual report (10-K) Mar 30, 2021
    Quarterly report (10-Q) Aug 13, 2021
    Proxy statement (DEF 14A) Apr 24, 2020
    Latest 8-K (8-K) Sep 14, 2021

Sources

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