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TASK on Nasdaq

TaskUs, Inc.

TaskUs, Inc. is an American computer processing and data preparation services company.2 It is headquartered in Wilmington, United States.2

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Last updated Oct 21, 2026.

Overview

$1.2BRevenue, fiscal 20253
$102.3MNet income, fiscal 20253

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  • TickerTASK on Nasdaq2
  • IndustryServices-Computer Processing & Data Preparation2
  • HeadquartersWilmington, United States2
  • Incorporated inDE4
  • Business address1650 Independence Drive, New Braunfels, Tx 781324
  • Filer categoryAccelerated filer, Emerging growth company4
  • Legal formCorporation2
  • LEI549300VFPOK2Y6GLWE322
  • StatusActive2
  • LEI statusIssued and current2
  • Registered addressC/O THE CORPORATION TRUST COMPANY, 19801 Wilmington, United States2
  • Registered withDivision of Corporations, Department of State, 57548652

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We deliver outsourced digital services that power the companies shaping the future. By combining specialized human talent and intelligent technology, we solve complex operational challenges for global category leaders within AI, autonomous vehicles, robotics, social media, financial services, healthcare, and beyond. We enable our clients to elevate their customer experience, protect their platforms, and grow their brands. As of December 31, 2025, we supported approximately 200 clients.6 From its latest annual report

Financials

From the company’s reports to the SEC. Every number links to the filing it came from.

Key numbers, fiscal 2025

11.9%Operating margin3
8.6%Net margin3
19.0%Revenue growth, 20253
17.0%Return on equity3
0.37×Debt to equity3
$73.7MFree cash flow3

What sells

Revenue by product, business segment and region, as the company reports it to the SEC.

Products and services

Digital Customer Experience brought in 56% of the revenue TaskUs, Inc. broke down this way in fiscal 2025.

  1. Digital Customer Experience$661.9M356%up 8% from 2024
  2. Trust And Safety$307.4M326%up 24% from 2024
  3. AI Services$214.2M318%up 59% from 2024
Products and services by year
Products and services202320242025
Digital Customer Experience$605.9M$611.8M$661.9M
Trust And Safety$186.7M$248.0M$307.4M
AI Services$131.7M$135.1M$214.2M

Regions

PH brought in 54% of the revenue TaskUs, Inc. broke down this way in fiscal 2025.

  1. PH$638.0M354%up 13% from 2024
  2. Rest of World$259.7M322%up 36% from 2024
  3. India$153.8M313%up 24% from 2024
  4. United States$132.1M311%up 12% from 2024
Regions by year
Regions202320242025
PH$511.3M$563.0M$638.0M
Rest of World$148.6M$190.4M$259.7M
India$115.8M$123.8M$153.8M
United States$148.7M$117.8M$132.1M

Where the money goes

Where each dollar of revenue went, fiscal 2025

  • Selling, general and admin21¢$244.9M
  • Other costs68¢$802.0M
  • Income tax3¢$34.4M
  • Profit9¢$102.3M

Out of $1.2B in revenue.3

Where each dollar of operating cash went, fiscal 2025

  • Capital spending46¢$63.5M
  • Share buybacks20¢$27.8M
  • Kept or used elsewhere33¢$45.9M

Out of $137.2M of cash from operations.3

Financial statements

Revenue789103$1.2B in 2025+229% since 2019
0$500.0M$1.0B$1.5B2019: $359.7M$359.7M20192020: $478.0M$478.0M2020+33%2021: $760.7M$760.7M2021+59%2022: $960.5M$960.5M2022+26%2023: $924.4M$924.4M2023−4%2024: $995.0M$995.0M2024+8%2025: $1.2B$1.2B2025+19%
Operating income789103$140.6M in 2025+281% since 2019
-$100.0M-$50.0M0$50.0M$100.0M$150.0M2019: $36.9M$36.9M20192020: $50.3M$50.3M2020+37%2021: -$54.3M-$54.3M20212022: $83.9M$83.9M20222023: $95.0M$95.0M2023+13%2024: $92.4M$92.4M2024−3%2025: $140.6M$140.6M2025+52%
Net income789103$102.3M in 2025+201% since 2019
-$100.0M-$50.0M0$50.0M$100.0M$150.0M2019: $33.9M$33.9M20192020: $34.5M$34.5M2020+2%2021: -$58.7M-$58.7M20212022: $40.4M$40.4M20222023: $45.7M$45.7M2023+13%2024: $45.9M$45.9M2024+0%2025: $102.3M$102.3M2025+123%

Every line of the income statement as filed: the last 3 fiscal years, latest first.3

Period ending2025-12-312024-12-312023-12-31
Service revenue$1.2B$995.0M$924.4M
Cost of services$736.4M$602.9M$538.7M
Selling, general, and administrative expense$244.9M$239.6M$228.5M
Depreciation$41.2M$40.2M$40.4M
Amortization of intangible assets$20.0M$19.9M$20.3M
Loss (gain) on disposal of assets$525.0K-$80.0K$1.3M
Total operating expenses$1.0B$902.6M$829.3M
Operating income$140.6M$92.4M$95.0M
Other income, net-$14.4M-$3.3M-$1.7M
Financing expenses$18.4M$21.5M$21.7M
Income before income taxes$136.7M$74.2M$75.0M
Provision for income taxes$34.4M$28.3M$29.3M
Net income$102.3M$45.9M$45.7M
Basic (in usd per share)$1.14$0.52$0.49
Diluted (in usd per share)$1.10$0.50$0.48
Basic (in shares)90.0M shares88.9M shares93.9M shares
Diluted (in shares)93.0M shares92.3M shares96.2M shares

Compare TaskUs, Inc. with another company

Corporate structure

TaskUs, Inc. sits at the top of its group. 19 entities, 14 countries on record. Switch between the flow chart and the network, and select any entity to see its details.

Major holders of TaskUs, Inc.

  • Think Investments LP Filed SCHEDULE 13G/A on TaskUs, Inc., latest Aug 14, 2026 (9 filings since Sep 16, 2024)
  • Saba Capital Management, L.P. Filed SCHEDULE 13G/A on TaskUs, Inc., latest Aug 13, 2026 (4 filings since Mar 9, 2026)
  • Dalton Investments, Inc. Filed SCHEDULE 13G/A on TaskUs, Inc., latest Aug 7, 2026 (2 filings since Jul 14, 2026)
  • Bryce Maddock Filed SCHEDULE 13G/A on TaskUs, Inc., latest Nov 14, 2025 (4 filings since Feb 11, 2022)
  • Jaspar Weir Filed SCHEDULE 13G/A on TaskUs, Inc., latest Nov 14, 2025 (4 filings since Feb 11, 2022)
  • VANGUARD GROUP INC Filed SCHEDULE 13G/A on TaskUs, Inc., latest Jul 29, 2025 (6 filings since Feb 10, 2022)
  • FMR LLC Filed SCHEDULE 13G/A on TaskUs, Inc., latest Mar 7, 2025 (7 filings since Feb 9, 2022)
  • MASSACHUSETTS FINANCIAL SERVICES CO /MA/ Filed SC 13G/A on TaskUs, Inc., latest Feb 9, 2024 (5 filings since Nov 3, 2021)
  • WASATCH ADVISORS LP Filed SC 13G/A on TaskUs, Inc., latest Sep 8, 2023 (4 filings since Feb 11, 2022)
  • 3G Capital Partners LP Filed SC 13G/A on TaskUs, Inc., latest Feb 14, 2023 (2 filings since Feb 14, 2022)
  • Sylebra Capital Ltd Filed SC 13G on TaskUs, Inc., latest Feb 14, 2023
  • TIGER GLOBAL MANAGEMENT LLC Filed SC 13G/A on TaskUs, Inc., latest Feb 14, 2023 (3 filings since Nov 1, 2021)
  • TaskUs, Inc. Wilmington, Delaware, United States
    • LizardBear Tasking Inc. Subsidiary · Philippines
    • Ridiculously Good Outsourcing Egypt LLC Subsidiary · Egypt
    • Ridiculously Good Outsourcing, Inc. Subsidiary · Canada
    • TaskUs Colombia SAS Subsidiary · Colombia
    • TaskUs Croatia d.o.o. Subsidiary · Croatia
    • TaskUs Greece Single Member Société Anonyme Subsidiary · Greece
    • TaskUs Holdings, Inc. Subsidiary · Delaware, United States
    • TaskUs Holdings, Inc., Taiwan Branch Subsidiary · Taiwan
    • TASKUS INDIA PRIVATE LIMITED Subsidiary · Thane, India
    • TaskUs Ireland Private Limited Subsidiary · Ireland
    • TaskUs Malaysia Sdn, Bhd. Subsidiary · Malaysia
    • TaskUs Outsourcing Japan, G.K. Subsidiary · Japan
    • TaskUs Outsourcing Philippines Inc. Subsidiary · Philippines
    • TaskUs SB d.o.o. Beograd Subsidiary · Serbia
    • TaskUs USA, LLC Subsidiary · Delaware, United States
    • TaskUs, S.A. de C.V. Subsidiary · Mexico
    • TU BidCo, Inc. Subsidiary · Delaware, United States
    • TU MidCo, Inc. Subsidiary · Delaware, United States

Built from parent and subsidiary links from GLEIF, the Global Legal Entity Identifier Foundation (CC0); subsidiaries listed in Exhibit 21 of annual reports filed with the SEC; major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What TaskUs, Inc. reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

ItemLatestA year beforeChange
Property and equipment, before depreciation$281.1M3 Dec 31, 2025$222.2M3 Dec 31, 2024+26.5%
Accumulated depreciation$185.7M3 Dec 31, 2025$155.4M3 Dec 31, 2024+19.5%
Property and equipment, net$95.4M3 Dec 31, 2025$66.8M3 Dec 31, 2024+42.9%
Operating-lease assets (leased space)$53.2M3 Dec 31, 2025$47.3M3 Dec 31, 2024+12.3%

Investments

ItemLatestA year beforeChange
Cash and cash equivalents$211.7M3 Dec 31, 2025$192.2M3 Dec 31, 2024+10.2%

Intangibles and goodwill

ItemLatestA year beforeChange
Goodwill$219.5M3 Dec 31, 2025$216.8M3 Dec 31, 2024+1.3%
Intangible assets, net (excluding goodwill)$153.5M3 Dec 31, 2025$172.5M3 Dec 31, 2024−11.0%
Finite-lived intangibles, gross$294.6M3 Dec 31, 2025$293.3M3 Dec 31, 2024+0.4%
Accumulated amortization$141.1M3 Dec 31, 2025$120.8M3 Dec 31, 2024+16.8%
Finite-lived intangibles, net$153.5M3 Dec 31, 2025$172.5M3 Dec 31, 2024−11.0%

Properties, in its own words

As of December 31, 2025, we leased approximately 2.3 million square feet of office space around the world, including our designated corporate headquarters located in New Braunfels, Texas. Our leases usually have a range of expiration dates from two to five years, and typically include a renewal option for an additional term. We operate from time to time in temporary sites to accommodate growth before new sites are available. We lease all of our properties and do not own any real property. We intend to procure additional space in the future as we continue to add employees and expand geographically.

Item 2 of the 10-K filed Mar 5, 2026.6

Leadership

Who has led TaskUs, Inc., and when. Pick a name to see everywhere that person has worked.

Chief executive

  1. Bryce Maddock2021–now

President

  1. Jaspar Weir2021–now

Chief financial officer

  1. Sekar Balaji2021–2026
  2. Trent Pollard Thrash2026
  3. Rishabh Khemka2026–now

Chief operating officer

  1. Stephan Daoust2022–now
2025
Board members and other officers (14)

Subsidiaries and ownership

Subsidiaries (Exhibit 21)

  • LizardBear Tasking Inc. Philippines5
  • Ridiculously Good Outsourcing Egypt LLC Egypt5
  • Ridiculously Good Outsourcing, Inc. Canada5
  • TU BidCo, Inc. Delaware5
  • TU MidCo, Inc. Delaware5
  • TaskUs Colombia SAS Colombia5
  • TaskUs Croatia d.o.o. Croatia5
  • TaskUs Greece Single Member Société Anonyme Greece5
  • TaskUs Holdings, Inc. Delaware5
  • TaskUs Holdings, Inc., Taiwan Branch Taiwan5
  • TaskUs India Private Limited India5
  • TaskUs Ireland Private Limited Ireland5
  • TaskUs Limited United Kingdom5
  • TaskUs Malaysia Sdn, Bhd. Malaysia5
  • TaskUs Outsourcing Japan, G.K. Japan5
  • TaskUs Outsourcing Philippines Inc. Philippines5
  • TaskUs SB d.o.o. Beograd Serbia5
  • TaskUs USA, LLC Delaware5
  • TaskUs, S.A. de C.V. Mexico5

The subsidiaries the company lists in Exhibit 21 of its annual report, as filed.

Former names

  • TU TopCo, Inc.Nov 6, 2020 to Nov 6, 20204

Timeline

  1. Aug 5, 20268-K Results of operations32
  2. Jun 22, 20268-K Executive or director change; Regulation FD disclosure33
  3. May 26, 20268-K Shareholder vote34
  4. May 6, 20268-K Results of operations35
  5. Apr 2, 20268-K Executive or director change36
  6. Mar 17, 20268-K Entered a material agreement; New debt or obligation37
  7. Feb 25, 20268-K Results of operations; Executive or director change; Regulation FD disclosure38
  8. Nov 7, 20258-K Results of operations39
  9. Oct 9, 20258-K Ended a material agreement40
  10. Oct 8, 20258-K Shareholder vote; Other events41
  11. Oct 7, 20258-K Other events42
  12. Sep 24, 20258-K Other events43
  13. Jun 11, 2021New chief executive Bryce Maddock becomes CEO14
  14. May 27, 2015Founded TaskUs, Inc. is founded2

Calendar

Coming up

  1. Nov 6, 2026Reports results for the quarter ending Sep/2026 A year earlier it reported $0.36 a share, on Nov 7, 2025.44

When it reported results

  1. Aug 5, 2026Reported quarterly or annual results32
  2. May 6, 2026Reported quarterly or annual results35
  3. Feb 25, 2026Reported quarterly or annual results38
  4. Nov 7, 2025Reported quarterly or annual results39
  5. Aug 7, 2025Reported quarterly or annual results45
  6. May 9, 2025Reported quarterly or annual results46
  7. Feb 26, 2025Reported quarterly or annual results47
  8. Nov 7, 2024Reported quarterly or annual results48

Upcoming dates from Nasdaq's calendar; past results from the company's 8-K filings (Item 2.02). The full markets calendar

Filings

372 filings to the SEC since October 2021: 5 annual reports, 15 quarterly reports, 45 major events, 186 insider forms, 54 large holders, 67 other. The latest 20:

  1. Aug 14, 2026SCHEDULE 13G/A EDGAR
  2. Aug 13, 2026SCHEDULE 13G/A EDGAR
  3. Aug 13, 2026SCHEDULE 13G/A EDGAR
  4. Aug 7, 2026SCHEDULE 13G/A EDGAR
  5. Aug 6, 202610-Q EDGAR
  6. Aug 5, 20268-K EDGAR
  7. Jul 16, 20264 EDGAR
  8. Jul 14, 2026SCHEDULE 13G EDGAR
  9. Jun 24, 20263 EDGAR
  10. Jun 22, 20268-K EDGAR
  11. May 29, 20263 EDGAR
  12. May 26, 20268-K EDGAR
  13. May 26, 20264 EDGAR
  14. May 26, 20264 EDGAR
  15. May 26, 20264 EDGAR
  16. May 26, 20264 EDGAR
  17. May 26, 20264 EDGAR
  18. May 15, 2026SCHEDULE 13G/A EDGAR
  19. May 7, 202610-Q EDGAR
  20. May 6, 20268-K EDGAR

The 372 filings since October 2021 can be filtered by form type and year here when JavaScript is on.

Every filing from the last five years, summarized. The full record is on SEC EDGAR.

Insider trades

21 open-market trades by officers, directors and large owners since October 2021: 1 buys and 20 sales. Grants, option exercises and gifts are left out.

DateWhoTradeSharesPriceValueFiling
Apr 2, 2026Johnson JarrodChief Customer OfficerSale11,406$6.89$78.6KForm 4
Apr 1, 2026Johnson JarrodChief Customer OfficerSale25,000$6.78$169.5KForm 4
Dec 15, 2025Johnson JarrodChief Customer OfficerSale17,827$12.03$214.5KForm 4
Aug 18, 2025Johnson JarrodChief Customer OfficerSale10,869$17.25$187.5KForm 4
Aug 11, 2025Johnson JarrodChief Customer OfficerSale24,233$17.04$412.9KForm 4
Mar 18, 2025Johnson JarrodChief Customer OfficerSale21,437$13.60$291.5KForm 4
Mar 11, 2025Johnson JarrodChief Customer OfficerSale15,460$13.25$204.8KForm 4
Dec 16, 2024Amaya StevenChief Accounting OfficerSale2,600$18.08$47.0KForm 4
Dec 13, 2024Amaya StevenChief Accounting OfficerSale75,579$18.11$1.4MForm 4
Dec 13, 2024Daoust StephanChief Operating OfficerSale62,159$18.23$1.1MForm 4
Nov 11, 2024Daoust StephanChief Operating OfficerSale100$18.10$1.8KForm 4
Aug 16, 2024Johnson JarrodChief Customer OfficerSale38,580$13.85$534.3KForm 4
Aug 15, 2024Johnson JarrodChief Customer OfficerSale51,777$14.14$732.1KForm 4
Mar 10, 2023Reses Jacqueline DDirectorSale29,200$17.01$496.7KForm 4
Feb 2, 2023Daoust StephanChief Operating OfficerSale12,000$20.08$241.0KForm 4
Dec 15, 2022Daoust StephanChief Operating OfficerSale1,000$20.00$20.0KForm 4
Sep 13, 2022TUMINELLI KELLY LDirectorBuy4,000$18.36$73.4KForm 4
Oct 25, 2021BCP VII GP L.L.C.10% ownerSale8,127,882$61.44$499.4MForm 4
Oct 25, 2021Weir JasparPresidentSale1,974,799$61.44$121.3MForm 4
Oct 25, 2021Maddock BryceChief Executive OfficerSale1,974,799$61.44$121.3MForm 4

All 21 trades can be filtered by person here when JavaScript is on.

From Forms 4 filed with the SEC.

Major holders

Investors who own more than 5% of the shares must tell the SEC: a 13D if they may seek to influence the company, a 13G if they hold passively.

Executive pay

What the company paid its top executives, from the summary compensation table in its proxy statement. Total pay includes salary, bonus, stock and option awards and other pay, as the company valued them.

YearExecutiveAgeSalaryTotal pay
2025Bryce MaddockChief Executive Officer and Chairperson39$47.8K$5.6M63
2025Stephan DaoustChief Operating Officer51$450.0K$2.5M63
2025Jarrod JohnsonChief Customer Officer48$400.0K$2.5M63
2024Bryce MaddockChief Executive Officer and Chairperson39$40.0K$6.0M63
2024Stephan DaoustChief Operating Officer51$430.8K$1.9M63
2024Jarrod JohnsonChief Customer Officer48$390.4K$1.9M63

Held by these funds

The largest holders among investment managers' 13F reports for the quarter ending Jun 30, 2026, the top 25 of 100. Change is in shares since the quarter before.

FundSharesValueShare of the fundChange
Blackstone Inc.10,094,674$47.2M0.2%No change
Think Investments LP3,512,150$16.4M2.0%−222,515
Saba Capital Management, L.P.2,301,712$10.8M0.3%+212,947
Dalton Investments, Inc.2,127,195$10.0M9.0%+609,411
Storebrand Asset Management As1,125,000$5.3M0.0%+603,800
Hudson Bay Capital Management LP917,725$4.3M0.0%+695,601
Vanguard Capital Management LLC753,306$3.5M0.0%−1,026
Dimensional Fund Advisors LP690,840$3.2M0.0%+11,981
Millennium Management LLC514,770$2.4M0.0%New
Aberdeen Group plc439,541$2.1M0.0%−920,990
Vanguard Portfolio Management LLC359,467$1.7M0.0%−363,904
BlackRock, Inc.332,411$1.6M0.0%−12,706
Morgan Stanley329,563$1.5M0.0%+236,280
Nuveen, LLC325,847$1.5M0.0%New
Clark Estates Inc/ny310,500$1.5M0.3%No change
Aqr Capital Management LLC284,160$1.3M0.0%−149,986
Wittenberg Investment Management, Inc.240,600$1.1M0.4%New
Geode Capital Management, LLC206,322$966.1K0.0%−20,193
Jump Financial, LLC191,636$896.9K0.0%New
Inspire Investing, LLC147,502$690.3K0.0%+70,294
Trexquant Investment LP136,582$639.2K0.0%New
Two Sigma Investments, LP135,585$634.5K0.0%+99,359
Tocqueville Asset Management L.P.132,000$617.8K0.0%No change
First Trust Advisors LP120,725$565.0K0.0%+51,536
Quinn Opportunity Partners LLC118,931$556.6K0.0%+40,000

13F reports cover disclosed long positions in U.S. stocks only.

SEC filer profile

How TaskUs, Inc. is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

  • Name on EDGARTaskUs, Inc.1
  • CIK0001829864
  • Employer ID (EIN)83-15866366
  • Filer statusAccelerated filer an emerging growth company; not a smaller reporting company; not a shell company6
  • Incorporated inDelaware6
  • Fiscal year endsDecember 311
  • Industry code (SIC)7374 Services-Computer Processing & Data Preparation1
  • SEC reviewing officeOffice of Technology, Division of Corporation Finance1
  • Business address1650 Independence Drive, New Braunfels, TX 781321
  • Phone888-400-82751
  • Shares outstanding35,528,558 Common Class A shares; 55,032,694 Common Class B shares as of Feb 25, 20266
  • Public float$289.6M as of Jun 30, 20256
  • AuditorKPMG LLP, Los Angeles, California PCAOB ID 185; no auditor attestation of internal control over financial reporting6
  • On EDGAR sinceNov 6, 20201
  • Filings433 in all: 4 (185), 8-K (48), SC 13G/A (23), 3 (21), 10-Q (16), DEFA14A (16), SCHEDULE 13G/A (14), SC 13G (12)1
    All 41 form types

    144 (11), CORRESP (9), IRANNOTICE (9), UPLOAD (8), 10-K (5), DEF 14A (5), DRSLTR (5), S-8 (4), ARS (3), DRS/A (3), EFFECT (3), S-1/A (3), SC 13E3/A (3), SCHEDULE 13D/A (3), SCHEDULE 13G (3), 424B4 (2), DRS (2), S-1 (2), 3/A (1), 4/A (1), 424B3 (1), 8-A12B (1), CERT (1), CT ORDER (1), DEFM14A (1), DEL AM (1), PREM14A (1), PRER14A (1), S-1MEF (1), S-3 (1), S-3/A (1), SC 13E3 (1), SCHEDULE 13D (1)

  • Latest filingsAnnual report (10-K) Mar 5, 2026
    Quarterly report (10-Q) Aug 6, 2026
    Proxy statement (DEF 14A) Apr 10, 2026
    Latest 8-K (8-K) Aug 5, 2026

Securities registered for trading

ClassSymbolExchange
Class A Common Stock, par value $0.01 per shareTASKThe Nasdaq Stock Market LLC

From the cover page of the 10-K filed Mar 5, 2026 (Section 12(b) of the Exchange Act).6

Risk factors and legal proceedings

The risks TaskUs, Inc. names in Item 1A of its 10-K filed Mar 5, 2026: 63 risks under these headings, as written.6

  • Risks Related to Our Business and Industry
  • Our business is dependent on key clients, and the loss of a key client could have an adverse effect on our business, financial condition or results of operations.
  • Our clients may terminate contracts before completion or choose not to renew contracts and a loss of business or non-payment from clients could materially affect our results of operations.
  • We may fail to cost-effectively acquire and retain new clients, which would adversely affect our business, financial condition or results of operations.
  • If we provide inadequate service or cause disruptions in our clients’ businesses, or if we fail to comply with the quality standards required by our clients under our agreements, it could result in significant costs to us, the loss of our clients and damage to our corporate reputation.
  • Our business prospects will suffer if we are unable to continue to anticipate our clients’ needs by adapting to market and technology trends, investing in technology as it develops, and adapting our services and solutions to changes in technology and client expectations.
  • Increased adoption and utilization of AI, including Generative AI and Agentic AI, by our clients and us, or our failure to appropriately incorporate Generative AI and Agentic AI into our operations, could adversely affect our business, reputation or financial results.
  • Unauthorized or improper disclosure of personal or other sensitive information, or security breaches and incidents, whether inadvertent or purposeful, including as the result of a cyber-attack, could result in liability and harm our reputation, each of which could adversely affect our business, financial condition, results of operations or prospects.
  • Our failure to detect and deter criminal or fraudulent activities or other misconduct by our employees, or third parties such as contractors and consultants that may have access to our data, could result in loss of trust from our clients and negative publicity, which would have an adverse effect on our business, financial condition or results of operations.
  • Global economic and political conditions, especially in the social media and meal delivery and transport industries from which we generate significant revenue, could adversely affect our business, financial condition, results of operations or prospects.
  • Our business is heavily dependent upon our international operations, particularly in the Philippines and India, and any disruption to those operations would adversely affect us.
  • Fluctuations against the U.S. dollar in the local currencies in the countries in which we operate could have a material effect on our business, financial condition or results of operations.
The other 52 risks
  • Our business depends on a strong brand and corporate reputation, and if we are not able to maintain and enhance our brand, our ability to maintain and expand our client base will be impaired and our business, financial condition and results of operations will be adversely affected.
  • Pricing pressure may reduce our revenue or gross profits and adversely affect our business, financial condition or results of operations.
  • Risks Related to Macroeconomic, Geographical and Political Conditions
  • Our business, financial condition and results of operations have been, and could in the future be, adversely affected by volatile, unfavorable or uncertain economic and political conditions, particularly in the markets in which our clients and operations are concentrated, and the effects of these conditions on our clients’ businesses.
  • Natural events, health pandemics or epidemics, infrastructure breakdowns, wars, widespread civil unrest, terrorist attacks and other acts of violence involving any of the countries in which we or our clients have operations could adversely affect our operations and client confidence.
  • Our operations in emerging markets subject us to greater economic, financial and banking risks than we would face in more developed markets.
  • Risks Related to Our Growth and Business Strategies
  • We may face difficulties as we expand our operations into countries or industries in which we have no prior operating experience and in which we may be subject to increased business, economic and regulatory risks that could impact our business, financial condition or results of operations.
  • We face substantial competition in our business.
  • We may acquire or enter into partnerships or other transactions with other companies in pursuit of growth, which may divert our management’s attention, result in dilution to our shareholders and consume resources that are necessary to sustain our business.
  • In recent years, as we have operated on a large, global scale, we have not been able to sustain our past revenue growth rate or profitability, and we may not be able to return to our prior level of growth rate or profitability in the future.
  • Risks Related to Labor, Employees and Management
  • The success of our business depends on our senior management and key employees.
  • Increases in employee expenses as well as changes to labor laws could reduce our profit margin.
  • We may fail to attract, hire, train and retain sufficient numbers of skilled employees in a timely fashion at our sites to support our operations, which could have a material adverse effect on our business, financial condition, results of operations or prospects.
  • There may be adverse tax and employment law consequences if the independent contractor status of some of our personnel or the exempt status of our employees is successfully challenged.
  • Risks Related to Our Clients and Client Contracts
  • If our clients decide to enter into or further expand insourcing activities in the future, or if current trends toward outsourcing services and/or outsourcing activities are reversed, our business, financial condition, results of operations or prospects may be materially adversely affected.
  • The consolidation of our clients or potential clients may adversely affect our business, financial condition, results of operations or prospects.
  • The terms of our client contracts or inaccurate forecasting may limit our profitability or enable our clients to reduce or terminate their use of our solutions.
  • We may be subject to liability claims if we breach our contracts, and our insurance may be inadequate to cover our losses.
  • If our current insurance coverage is or becomes insufficient to protect against losses incurred, our business, financial condition or results of operations may be adversely affected.
  • Risks Related to Intellectual Property and Technology
  • Others could claim that we infringe, violate, or misappropriate their intellectual property rights, which may result in substantial costs, diversion of resources and management attention and harm to our reputation.
  • If we fail to adequately protect our intellectual property rights and proprietary information in the United States and abroad, our competitive position could be impaired and we may lose valuable assets, experience reduced revenues and incur costly litigation to protect our rights.
  • Our solutions use open source software, and any failure to comply with the terms of one or more applicable open source licenses could adversely affect our business, subject us to litigation, and create potential liability.
  • Our business relies heavily on owned and third-party technology and computer systems, which subjects us to various uncertainties.
  • Risks Related to Legal, Regulatory and Tax Matters
  • We are subject to laws and regulations in the United States and other countries in which we operate, including export restrictions, economic sanctions, the FCPA and similar anti-corruption laws. Compliance with these laws requires significant resources and non-compliance may result in civil or criminal penalties and other remedial measures.
  • Litigation or legal proceedings could expose us to significant liabilities and have a negative impact on our reputation or business.
  • Our global operations expose us to numerous legal and regulatory requirements and failure to comply with such requirements, including unexpected changes to such requirements, could adversely affect our business, financial condition or results of operations.
  • From time to time, some of our employees spend significant amounts of time at our clients’ sites, often in foreign jurisdictions, which expose us to certain risks.
  • Our business operations and financial condition could be adversely affected by negative publicity about offshore outsourcing or anti-outsourcing legislation in the countries in which our clients operate.
  • Increases in income tax rates, changes in income or other tax laws, losses of tax incentives or disagreements with tax authorities could adversely affect our business, financial condition or results of operations.
  • If our favorable tax treatment is overturned, we may be subject to significant penalties.
  • Environmental, social and governance (“ESG”) matters may adversely affect our relationships with clients and investors and increase compliance costs.
  • Risks Related to Finance and Accounting
  • Our profitability will suffer if we are not able to maintain asset utilization levels, price appropriately and control our costs.
  • Our operating results may fluctuate from quarter to quarter due to various factors.
  • Portions of our business have long sales cycles and long implementation cycles, which require significant resources and working capital.
  • If we are unable to timely and effectively collect from clients for services performed, our cash flows or results of operations may be adversely affected.
  • We are subject to risks associated with our incurrence of debt.
  • Our ability to raise additional capital through traditional means may be limited or impractical, causing us to seek funds through other types of financing, including private or public equity or debt offerings, which may result in dilution and harm our business and our ability to compete.
  • We track certain operational metrics with internal systems and tools and do not independently verify such metrics. Certain of our operational metrics are subject to inherent challenges in measurement, and real or perceived inaccuracies in such metrics may harm our reputation and negatively affect our business.
  • Our sites operate on leasehold property, and our inability to renew our leases on commercially acceptable terms or at all may adversely affect our business, financial condition or results of operations.
  • Risks Related to Ownership of our Class A Common Stock
  • Our Sponsor and our Co-Founders control us and their interests may conflict with ours or yours in the future.
  • The dual class structure of our common stock has the effect of concentrating voting control with those stockholders who held our common stock prior to the completion of our IPO, and it may depress the trading price of our Class A common stock.
  • Our amended and restated certificate of incorporation does not limit the ability of our Sponsor to compete with us, and our Sponsor may have investments in businesses whose interests conflict with ours.
  • We are a “controlled company” within the meaning of Nasdaq rules and, as a result, we qualify for exemptions from certain corporate governance requirements. To the extent we choose to rely on such exemptions, you will not have the same protections afforded to stockholders of companies that are subject to such requirements.
  • We are currently an “emerging growth company,” and we cannot be certain if the reduced reporting requirements applicable to emerging growth companies will make our Class A common stock less attractive to investors, or if our impending loss of emerging growth company status will make our Class A common stock less attractive to investors.
  • If securities or industry analysts do not publish research or reports about our business, or if they downgrade their recommendations regarding our Class A common stock, our stock price and trading volume could decline.
  • Our operating and financial performance has at times in the past, and may again in the future, fail to meet guidance that we provide to the public, which we believe has caused and may in the future cause the market price of our Class A common stock to decline.
  • The market price of shares of our Class A common stock has been, and may continue to be, volatile and may decline regardless of our operating performance, which could cause the value of your investment to decline.
  • Because there can be no assurance that we will pay cash dividends on our common stock, you may not receive any return on your investment unless you sell your Class A common stock for a price greater than that which you paid for it.
  • We may issue preferred stock whose terms could materially adversely affect the voting power or value of our Class A common stock.
  • You may be diluted by the future issuance of additional Class A common stock or Class B common stock in connection with our incentive plans, acquisitions or otherwise.
  • If we or our Sponsor or Co-Founders sell shares of our Class A common stock (including upon conversion of Class B common stock) or are perceived by the public markets as intending to sell them, the market price of our Class A common stock could decline.
  • Anti-takeover provisions in our organizational documents and Delaware law might discourage or delay acquisition attempts for us that you might consider favorable.
  • Our amended and restated certificate of incorporation designates the Court of Chancery of the State of Delaware and the federal district courts of the United States of America as the sole and exclusive forums for certain types of actions and proceedings that may be initiated by our stockholders, which could limit our stockholders’ ability to obtain a favorable judicial forum for disputes with the Company or the Company’s directors, officers or other employees.

Legal proceedings

The information required with respect to this item can be found under Note 10, “Commitments and Contingencies” in the Notes to Consolidated Financial Statements included in this Annual Report and is incorporated by reference into this Item 3.

The opening of Item 3, Legal Proceedings.6

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