TTAN on Nasdaq

ServiceTitan

Logo: ServiceTitan, Public domain, via Wikimedia Commons5

American software company

ServiceTitan, Inc. is an American cloud-based software company headquartered in Glendale, California. It provides customer relationship management (CRM) software for tradespersons, with applications focused on sales, customer service, marketing automation, e-commerce and analytics.3 It employed 2,802 people in 2024.1 Its shares trade on Nasdaq under the symbol TTAN.1 Wikipedia text CC BY-SA 4.0

$76.31 up 3.62 (4.99%)Price as of Oct 15, 2026 at 17:33 UTC

Last updated Oct 21, 2026.

Overview

$961.0MRevenue, fiscal 20266
-$159.9MNet income, fiscal 20266

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  • TickerTTAN on Nasdaq1
  • IndustryServices-Prepackaged Software1
  • HeadquartersGlendale, California1
  • Websiteservicetitan.com
  • Incorporated inDE7
  • Business address800 N. Brand Blvd., Suite 100, Glendale, Ca 912037
  • Filer categoryLarge accelerated filer7
  • Legal formCorporation

ServiceTitan, Inc. is an American cloud-based software company headquartered in Glendale, California. It provides customer relationship management (CRM) software for tradespersons, with applications focused on sales, customer service, marketing automation, e-commerce and analytics.3

Financials

From the company’s reports to the SEC. Every number links to the filing it came from.

Key numbers, fiscal 2026

70.1%Gross margin6
-17.6%Operating margin6
-16.6%Net margin6
24.5%Revenue growth, 20266
-10.5%Return on equity6
0.00×Debt to equity6
$105.4MFree cash flow6

What sells

Revenue by product, business segment and region, as the company reports it to the SEC.

Products and services

Subscription Revenue brought in 74% of the revenue ServiceTitan broke down this way in fiscal 2026.

  1. Subscription Revenue$712.3M674%up 26% from 2025
  2. Usage Revenue$213.1M622%up 23% from 2025
  3. Professional Services and Other Revenue$35.5M64%up 10% from 2025
Products and services by year
Products and services202420252026
Subscription Revenue$441.5M$565.7M$712.3M
Usage Revenue$140.3M$173.8M$213.1M
Professional Services and Other Revenue$32.6M$32.4M$35.5M

Where the money goes

Where each dollar of revenue went, fiscal 2026

  • Cost of revenue30¢$287.2M
  • Research and development31¢$302.6M
  • Other costs38¢$368.4M
  • Income tax0¢$2.7M

Out of $961.0M in revenue.6 The company lost money this year.

Where each dollar of operating cash went, fiscal 2026

  • Capital spending4¢$4.7M
  • Kept or used elsewhere96¢$105.4M

Out of $110.1M of cash from operations.6

Financial statements

Revenue106$961.0M in 2026+105% since 2023
0$250.0M$500.0M$750.0M$1.0B2023: $467.7M$467.7M20232024: $614.3M$614.3M2024+31%2025: $771.9M$771.9M2025+26%2026: $961.0M$961.0M2026+24%
Gross profit106$673.7M in 2026+153% since 2023
0$200.0M$400.0M$600.0M$800.0M2023: $266.0M$266.0M20232024: $376.6M$376.6M2024+42%2025: $500.9M$500.9M2025+33%2026: $673.7M$673.7M2026+34%
Operating income106-$169.2M in 2026−24% since 2023
-$300.0M-$200.0M-$100.0M02023: -$221.9M-$221.9M20232024: -$182.9M-$182.9M2024−18%2025: -$230.0M-$230.0M2025+26%2026: -$169.2M-$169.2M2026−26%
Net income106-$159.9M in 2026−41% since 2023
-$300.0M-$200.0M-$100.0M02023: -$269.5M-$269.5M20232024: -$195.1M-$195.1M2024−28%2025: -$239.1M-$239.1M2025+23%2026: -$159.9M-$159.9M2026−33%

Every line of the income statement as filed: the last 3 fiscal years, latest first.6

Period ending2026-01-312025-01-312024-01-31
Total revenue$961.0M$771.9M$614.3M
Total cost of revenue$287.2M$271.0M$237.7M
Gross profit$673.7M$500.9M$376.6M
Sales and marketing$290.9M$253.3M$220.0M
Research and development$302.6M$263.1M$203.5M
General and administrative$249.5M$214.5M$136.0M
Total operating expenses$842.9M$730.9M$559.5M
Loss from operations-$169.2M-$230.0M-$182.9M
Interest expense-$7.2M-$15.5M-$16.4M
Interest income$19.3M$8.8M$7.1M
Loss on extinguishment of debt-$1.5M
Other income (expense), net$1.5M-$72.0K$1.2M
Total other income (expense), net$12.1M-$6.8M-$8.1M
Loss before income taxes-$157.1M-$236.8M-$191.0M
Provision for income taxes$2.7M$2.3M$4.1M
Net loss-$159.9M-$239.1M-$195.1M
Adjustments to net loss attributable to common stockholders (see Note 15)-$120.6M-$45.9M
Net loss attributable to common stockholders-$159.9M-$359.7M-$241.0M
Net loss per share, basic-$1.73-$8.53-$7.24
Net loss per share, diluted-$1.73-$8.53-$7.24
Weighted-average shares used in computing net loss per share, basic92.4M shares42.1M shares33.3M shares
Weighted-average shares used in computing net loss per share, diluted92.4M shares42.1M shares33.3M shares

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Corporate structure

ServiceTitan sits at the top of its group. 8 entities, 2 countries on record. Switch between the flow chart and the network, and select any entity to see its details.

Major holders of ServiceTitan

  • ServiceTitan Glendale, California
    • Aspire, LLC Subsidiary · Delaware, United States
    • Conduit Tech, LLC Subsidiary · Delaware, United States
    • Convex Labs, LLC Subsidiary · Delaware, United States
    • Field Service Holdings, LLC Subsidiary · Delaware, United States
    • Service Pro.Net, LLC Subsidiary · Delaware, United States
    • ServiceTitan International, LLC Subsidiary · Delaware, United States
    • ServiceTitan Software Canada ULC Subsidiary · Canada

Built from subsidiaries listed in Exhibit 21 of annual reports filed with the SEC; major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What ServiceTitan reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

ItemLatestA year beforeChange
Computer equipment and software$105.3M6 Jan 31, 2026$80.5M6 Jan 31, 2025+30.7%
Property and equipment, before depreciation$90.8M6 Jan 31, 2026$99.3M6 Jan 31, 2025−8.5%
Accumulated depreciation$51.9M6 Jan 31, 2026$42.6M6 Jan 31, 2025+21.9%
Property and equipment, net$38.9M6 Jan 31, 2026$56.7M6 Jan 31, 2025−31.3%
Operating-lease assets (leased space)$18.6M6 Jan 31, 2026$24.0M6 Jan 31, 2025−22.5%

Investments

ItemLatestA year beforeChange
Cash and cash equivalents$428.8M6 Jan 31, 2026$441.8M6 Jan 31, 2025−2.9%

Intangibles and goodwill

ItemLatestA year beforeChange
Goodwill$860.2M6 Jan 31, 2026$845.8M6 Jan 31, 2025+1.7%
Intangible assets, net (excluding goodwill)$176.7M6 Jan 31, 2026$215.0M6 Jan 31, 2025−17.8%
Finite-lived intangibles, gross$377.9M6 Jan 31, 2026$370.9M6 Jan 31, 2025+1.9%
Accumulated amortization$201.1M6 Jan 31, 2026$156.0M6 Jan 31, 2025+29.0%
Finite-lived intangibles, net$176.7M6 Jan 31, 2026$215.0M6 Jan 31, 2025−17.8%

Properties, in its own words

Our corporate headquarters are located in Glendale, California, where we lease an aggregate of approximately 215,000 square feet, as of January 31, 2026, pursuant to lease agreements that expire in July 2030. We also lease additional facilities in various locations in the United States and around the world. We lease all of our facilities and do not own any real property.

We believe that our facilities are suitable to meet our current needs, and that suitable additional or alternative space will be available as needed to accommodate any growth to support new employees or new geographic markets.

Item 2 of the 10-K filed Mar 25, 2026.15

The story

ServiceTitan was founded by Ara Mahdessian and Vahe Kuzoyan in 2007; their cloud-based platform launched in 2012.

In 2019, the company expanded outside the United States, opening an office in Yerevan, Armenia.

ServiceTitan was planning an initial public offering for 2022 before the market for them soured, but continued to work with investment banks Goldman Sachs and Morgan Stanley to prepare for a stock market listing in 2024. Following the 2024 United States presidential election, ServiceTitan filed for an initial public offering with the Securities and Exchange Commission. On December 12, 2024, ServiceTitan began trading on the Nasdaq under the ticker symbol TTAN, raising approximately $625 million in its initial public offering at $71 per share; shares surged 42% on the first day, opening and closing at $101 and valuing the company at approximately $8.9 billion. Prior to the IPO, the company raised $1.4 billion in eight rounds of funding from investors, including Iconiq Capital, Bessemer Venture Partners, TPG Inc., Index Ventures, and Mucker Capital.

From Wikipedia’s article on ServiceTitan, shared under CC BY-SA 4.0.8

Leadership

Who has led ServiceTitan, and when. Pick a name to see everywhere that person has worked.

Chief financial officer

  1. David Sherry2024–now
2025
Board members and other officers (8)

Named in SEC Form D filings

People the company listed in its private-offering notices.

  • DirectorDiya Jolly named May 3, 202425
  • DirectorMichael Brown named May 3, 202425
  • DirectorSameer Dholakia named May 3, 202425
  • DirectorWill Griffith named May 3, 202425

Products and brands

In 2025, ServiceTitan announced a new AI-powered tool, Atlas, to assist contractors with operations.

From Wikipedia’s article on ServiceTitan, shared under CC BY-SA 4.0.8

Subsidiaries and ownership

Subsidiaries (Exhibit 21)

  • Aspire, LLC Delaware9
  • Conduit Tech, LLC Delaware9
  • Convex Labs, LLC Delaware9
  • Field Service Holdings, LLC Delaware9
  • Service Pro.Net, LLC Delaware9
  • ServiceTitan International, LLC Delaware9
  • ServiceTitan Software Canada ULC Canada9

The subsidiaries the company lists in Exhibit 21 of its annual report, as filed.

Acquisitions

In 2021, the company acquired Aspire Software, a company specializing in software for landscapers, and ServicePro, a company specializing in software for pest control and lawn care contractors.

In January 2022, the company acquired FieldRoutes, a mobile-software-as-a-service provider in the lawn care and pest control industry.

In April 2024, the company acquired Convex, a San-Francisco-based sales and marketing platform.

In June 2025, ServiceTitan partnered with ABC Supply Co. Inc. to provide roofing contractors. In September 2025, ServiceTitan acquired Conduit Tech, an HVAC sales and design platform. In the same month, ServiceTitan partnered with Ford Pro to integrate vehicle data and fleet management tools. In October 2025, ServiceTitan partnered with Home Depot's Path to Pro program.

From Wikipedia’s article on ServiceTitan, shared under CC BY-SA 4.0.8

Employees over time

  • 20242,8021

Timeline

  1. Sep 8, 20268-K Results of operations26
  2. Jun 18, 20268-K Shareholder vote27
  3. Jun 4, 20268-K Results of operations28
  4. Mar 12, 20268-K Results of operations29
  5. Feb 3, 20268-K Entered a material agreement; New debt or obligation30
  6. Dec 4, 20258-K Results of operations31
  7. Sep 4, 20258-K Results of operations32
  8. Jun 23, 20258-K Shareholder vote33
  9. Jun 5, 20258-K Results of operations34
  10. Mar 13, 20258-K Results of operations35
  11. Jan 13, 20258-K Results of operations36
  12. Dec 17, 20248-K Other events37
  13. Dec 11, 2024New chief executive Ara Mahdessian becomes CEO16

Calendar

Coming up

  1. Dec 3, 2026Reports results for the quarter ending Oct/2026 A year earlier it reported ($0.31) a share, on Dec 4, 2025.38

When it reported results

  1. Sep 8, 2026Reported quarterly or annual results26
  2. Jun 4, 2026Reported quarterly or annual results28
  3. Mar 12, 2026Reported quarterly or annual results29
  4. Dec 4, 2025Reported quarterly or annual results31
  5. Sep 4, 2025Reported quarterly or annual results32
  6. Jun 5, 2025Reported quarterly or annual results34
  7. Mar 13, 2025Reported quarterly or annual results35
  8. Jan 13, 2025Reported quarterly or annual results36

Upcoming dates from Nasdaq's calendar; past results from the company's 8-K filings (Item 2.02). The full markets calendar

Filings

334 filings to the SEC since October 2021: 3 annual reports, 7 quarterly reports, 13 major events, 154 insider forms, 20 large holders, 1 private raises, 136 other. The latest 20:

  1. Oct 15, 2026144 EDGAR
  2. Sep 23, 20264 PRIMARY DOCUMENT EDGAR
  3. Sep 21, 20264 PRIMARY DOCUMENT EDGAR
  4. Sep 21, 20264 PRIMARY DOCUMENT EDGAR
  5. Sep 21, 20264 PRIMARY DOCUMENT EDGAR
  6. Sep 21, 20264 PRIMARY DOCUMENT EDGAR
  7. Sep 17, 2026144 EDGAR
  8. Sep 17, 2026144 EDGAR
  9. Sep 17, 2026144 EDGAR
  10. Sep 8, 202610-Q/A EDGAR
  11. Sep 8, 202610-K/A EDGAR
  12. Sep 8, 202610-Q EDGAR
  13. Sep 8, 20268-K EDGAR
  14. Aug 17, 20264 PRIMARY DOCUMENT EDGAR
  15. Aug 14, 2026144 EDGAR
  16. Aug 13, 20264 PRIMARY DOCUMENT EDGAR
  17. Aug 13, 2026SCHEDULE 13G/A EDGAR
  18. Aug 12, 2026144 EDGAR
  19. Aug 11, 2026144 EDGAR
  20. Aug 6, 2026SCHEDULE 13G EDGAR

The 334 filings since October 2021 can be filtered by form type and year here when JavaScript is on.

Every filing from the last five years, summarized. The full record is on SEC EDGAR.

Insider trades

152 open-market trades by officers, directors and large owners since October 2021: 0 buys and 152 sales. Grants, option exercises and gifts are left out.

DateWhoTradeSharesPriceValueFiling
Sep 23, 2026O'Connor MicheleChief Accounting OfficerSale4,380$61.35$268.7KForm 4
Sep 17, 2026Sherry DavidChief Financial OfficerSale23,246$57.07$1.3MForm 4
Sep 17, 2026O'Connor MicheleChief Accounting OfficerSale5,581$57.07$318.5KForm 4
Sep 17, 2026Kuzoyan VahePresidentSale3,148$57.07$179.6KForm 4
Sep 17, 2026Mahdessian AraChief Executive OfficerSale3,148$57.07$179.6KForm 4
Aug 14, 2026Sherry DavidChief Financial OfficerSale9,000$90.83$817.5KForm 4
Aug 12, 2026Kuzoyan VahePresidentSale16,388$88.95$1.5MForm 4
Aug 11, 2026Kuzoyan VahePresidentSale114,732$88.84$10.2MForm 4
Aug 4, 2026Mahdessian AraChief Executive OfficerSale38,287$84.89$3.3MForm 4
Aug 3, 2026Mahdessian AraChief Executive OfficerSale49,766$84.75$4.2MForm 4
Jul 17, 2026Deeter Byron BDirectorSale0Form 4
Jul 16, 2026Deeter Byron BDirectorSale0Form 4
Jul 15, 2026Sherry DavidChief Financial OfficerSale2,276$79.31$180.5KForm 4
Jul 15, 2026Deeter Byron BDirectorSale0Form 4
Jul 14, 2026Deeter Byron BDirectorSale0Form 4
Jul 13, 2026Deeter Byron BDirectorSale0Form 4
Jul 10, 2026Deeter Byron BDirectorSale0Form 4
Jul 9, 2026Deeter Byron BDirectorSale0Form 4
Jul 8, 2026Deeter Byron BDirectorSale0Form 4
Jul 7, 2026Mahdessian AraChief Executive OfficerSale51,947$80.98$4.2MForm 4

All 152 trades can be filtered by person here when JavaScript is on.

From Forms 4 filed with the SEC.

Major holders

Investors who own more than 5% of the shares must tell the SEC: a 13D if they may seek to influence the company, a 13G if they hold passively.

Executive pay

What the company paid its top executives, from the summary compensation table in its proxy statement. Total pay includes salary, bonus, stock and option awards and other pay, as the company valued them.

YearExecutiveAgeSalaryTotal pay
2026Dave Sherry42$445.6K$8.9M50
2026Ara Mahdessian40$460.0K$1.6M50
2026Vahe Kuzoyan42$460.0K$955.2K50
2025Chief Executive Officer$461.8K$133.4M50
2025President$461.8K$132.7M50
2025Chief Financial Officer$436.7K$8.8M50
2024Chief Financial Officer$275.0K$15.2M50
2024Chief Executive Officer$457.6K$7.2M50
2024President$457.6K$6.6M50

Funding

Where the company's money came from, by calendar year: private offerings filed with the SEC, federal grants, loans, contracts and other assistance from USAspending.gov, and PPP loans from the SBA. Each bar links to the records below.

Money received by year$24.0M 2024–2024
Money received by yearMoney received by year, 2024–2024: $24.0M in all. Private raises (Form D) $24.0M.$0$10M$20M$30M2024 · Private raises (Form D): $24.0M2024
Figures by year
YearPrivate raises (Form D)Total
2024$24.0M$24.0M

Private raises

Private offerings the company reported to the SEC on Form D. The amount is what the latest filing says was sold so far, charted in the year of the first sale. Covers filings since Oct 1, 2021.

  1. Apr 19, 2024Raised $24 million in a private offering of equity25 Form D: 39 investors so far Form D

Held by these funds

The largest holders among investment managers' 13F reports for the quarter ending Jun 30, 2026, the top 25 of 100. Change is in shares since the quarter before.

FundSharesValueShare of the fundChange
ICONIQ Capital, LLC11,433,363$808.5M23.3%−94,269
BlackRock, Inc.5,196,349$367.4M0.0%+3,174,008
Fmr LLC5,082,314$359.4M0.0%+2,119,011
Kayne Anderson Rudnick Investment Management LLC3,751,462$265.3M0.8%−1,117,567
Millennium Management LLC3,143,620$222.3M0.2%+1,097,001
Vanguard Capital Management LLC2,762,030$195.3M0.0%+82,614
Vanguard Portfolio Management LLC2,689,848$190.2M0.0%+488,582
Battery Management Corp.2,587,094$182.9M49.7%−712,847
Citadel Advisors LLC1,962,797$138.8M0.1%+494,874
Jericho Capital Asset Management L.P.1,940,000$137.2M1.1%New
Index Venture Growth Associates IV Ltd1,711,862$121.0M72.3%No change
Morgan Stanley1,612,516$114.0M0.0%+803,948
Geode Capital Management, LLC1,582,203$111.9M0.0%+874,617
State Street Corp1,321,707$93.5M0.0%+929,370
Greenoaks LLC1,300,000$91.9M3.9%+55,275
Scge Management, L.P.1,229,285$86.9M1.5%No change
Generation Investment Management Llp1,180,780$83.5M0.8%−570,444
Franklin Resources Inc1,102,212$77.9M0.0%+1,280
Goldman Sachs Group Inc1,082,694$76.6M0.0%+190,845
Thoma Bravo, L.P.1,039,099$73.5M1.0%No change
Dragoneer Investment Group, LLC1,000,885$70.8M2.5%No change
Wells Fargo & Company/mn918,051$64.9M0.0%−108,527
Fuller & Thaler Asset Management, Inc.899,655$63.6M0.2%+33,358
First Trust Advisors LP835,906$59.1M0.0%+69,596
TimesSquare Capital Management, LLC827,286$58.5M0.9%−14,353

13F reports cover disclosed long positions in U.S. stocks only.

Members of Congress who traded it

1 trades disclosed by members of Congress. “Vs S&P since” is the stock’s change since the trade minus the S&P 500’s.

DateMemberTradeAmountVs S&P sinceFiling
Jun 11, 2025Robert P. Bresnahan, Jr.Republican, HouseBuy$1,001 - $15,000−54.9%Report

Members report amounts as ranges, not exact figures. Returns are price-only (no dividends).

SEC filer profile

How ServiceTitan is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

  • Name on EDGARServiceTitan, Inc.2
  • CIK0001638826
  • Employer ID (EIN)26-033186215
  • Filer statusLarge accelerated filer not an emerging growth company; not a smaller reporting company; not a shell company15
  • Incorporated inDelaware15
  • Fiscal year endsJanuary 312
  • Industry code (SIC)7372 Services-Prepackaged Software2
  • SEC reviewing officeOffice of Technology, Division of Corporation Finance2
  • Business address800 N. Brand Blvd., Suite 100, Glendale, CA 912032
  • Phone855-899-09702
  • Shares outstanding82,610,069 Common Class A shares; 12,651,154 Common Class B shares as of Mar 16, 202615
  • Public float$6.0B as of Jul 31, 202515
  • AuditorPricewaterhouseCoopers LLP, Los Angeles, California PCAOB ID 238; it also attests to the company’s internal control over financial reporting15
  • On EDGAR sinceJun 16, 20152
  • Filings341 in all: 4 (138), 144 (100), 3 (16), 8-K (13), SCHEDULE 13G (11), SCHEDULE 13G/A (9), D (8), 10-Q (6)2
    All 27 form types

    UPLOAD (5), CORRESP (4), S-8 (4), 144/A (3), DRS/A (3), DRSLTR (3), 10-K (2), ARS (2), DEF 14A (2), DEFA14A (2), S-1/A (2), 10-K/A (1), 10-Q/A (1), 424B4 (1), 8-A12B (1), CERT (1), DRS (1), EFFECT (1), S-1 (1)

  • Latest filingsAnnual report (10-K) Mar 25, 2026
    Quarterly report (10-Q) Sep 8, 2026
    Proxy statement (DEF 14A) May 5, 2026
    Latest 8-K (8-K) Sep 8, 2026

Securities registered for trading

ClassSymbolExchange
Class A Common Stock, par value $0.001 per shareTTANThe Nasdaq Stock Market LLC

From the cover page of the 10-K filed Mar 25, 2026 (Section 12(b) of the Exchange Act).15

Risk factors and legal proceedings

The risks ServiceTitan names in Item 1A of its 10-K filed Mar 25, 2026: 60 risks under these headings, as written.15

  • Risks Related to Our Business and Industry
  • We have experienced rapid growth in recent periods, and such growth may not be indicative of our future growth. If we fail to properly manage future growth, our business, financial condition, results of operations and prospects could be materially adversely affected.
  • We have a history of losses and may not be able to achieve or sustain profitability in the future.
  • If we fail to manage our growth effectively, our brand and reputation, business, financial condition and results of operations could be adversely affected.
  • Our results of operations are likely to fluctuate from period to period, which could cause the market price of our Class A common stock to decline.
  • If we fail to effectively develop and commercialize new products, enhance and improve our platform, expand the number of trades we support, respond to changes in trades business demands or preferences or adapt to changes in trade industry practices, processes and technological advances, we may not remain competitive.
  • Our operations can be seasonal, and the results of our operations can vary from quarter to quarter and year-over-year, so our financial performance in certain financial quarters or years may not be indicative of, or comparable to, our financial performance in subsequent financial quarters or years.
  • Factors that adversely affect the trades industry, including industry consolidation, the increased prevalence of marketplaces for contractors, supply chain issues, tariffs on imported goods and labor shortages, could also adversely affect the demand for our platform and, as a result, our business, financial condition and results of operations.
  • We have a limited operating history at our current scale in an evolving industry, which makes it difficult to evaluate our future prospects and may increase the risk that we are not successful.
  • We engage our team members in various ways, including direct hires, through professional employer organizations and as independent contractors. As a result of these methods of engagement, we face certain challenges and risks that can affect our business, results of operations, and financial condition.
  • The impact of economic conditions, including the resulting effect on consumer spending and on our customers’ finances and operations, may adversely affect our business, financial condition and results of operations.
  • Our business is sensitive to events and trends that impact spend across the trades, including natural disasters, pandemics and climate change.
The other 49 risks
  • The market for software designed to serve the trades is evolving, and our future success depends on the growth of the trades industry and our ability to adapt, keep pace and respond effectively to evolving markets.
  • We face competition from both established and new companies offering services similar to ours, and many of our potential customers have developed, or could develop, proprietary solutions, all of which may have a negative effect on our ability to add new customers, retain existing customers and/or grow our business.
  • We have incorporated and are incorporating traditional AI, machine learning and GenAI into our platform. This technology is new and developing and may present operational and reputational risks or result in liability or harm to our reputation, business, results of operations or customers.
  • If the estimates and assumptions we have used to calculate the size of our addressable market opportunity are inaccurate, our future growth rate may be limited.
  • We may be unsuccessful in making, integrating and maintaining acquisitions, including past acquisitions.
  • Our business depends on a strong brand, and if we are not able to maintain and enhance our brand and reputation, our ability to maintain and expand our customer base will be impaired, and our business, financial condition and results of operations may be adversely affected.
  • We depend on our management team and other highly skilled personnel, and we may fail to attract, retain, motivate or integrate highly skilled personnel, which could adversely affect our business, financial condition and results of operations.
  • If we cannot create and maintain a successful company culture as we grow, our success and our business may be harmed.
  • Risks Related to Our Customers and Revenue Model
  • Any failure to offer high quality support for our customers, including throughout the implementation process, may harm our relationships with our customers and, consequently, our business.
  • Our ability to increase our customer base and achieve broader market acceptance of our platform will depend on our ability to develop and expand our sales and marketing capabilities.
  • A majority of our customers are small- and medium-sized businesses, which can be more difficult and costly to retain than large businesses and may increase the impact of economic fluctuations on us.
  • Risks Related to Reliance on Third Parties
  • We rely on software and services licensed from other third parties. Defects in or the loss of software or services from third parties could increase our costs and adversely affect the quality of our service.
  • Our customers’ experience and satisfaction depend upon the interoperability of our platform across devices, operating systems and third-party applications that we do not control.
  • We rely on third-party data centers, such as Azure, to host and operate our platform, and any disruption of or interference with our use of these facilities may negatively affect our ability to maintain the performance and reliability of our platform, which could cause our business to suffer.
  • We rely primarily on third-party insurance policies to insure our operations-related risks. If our insurance coverage is insufficient for the needs of our business or our insurance providers are unable to meet their obligations, we may not be able to mitigate the risks facing our business, which could adversely affect our business, financial condition and results of operations.
  • We are subject to payment processing risk.
  • Risks Related to Data Privacy, Data Protection, Cybersecurity and Technology
  • If we or our third-party service providers experience a cybersecurity breach or other incident, including any breach or incident that allows, or is perceived to allow, unauthorized access to our platform or our Sensitive Information, our reputation and brand, business, financial condition and results of operations could be adversely affected.
  • Real or perceived defects, errors, or vulnerabilities in our platform could harm our reputation and adversely affect our business, financial condition and results of operations.
  • Our business could be adversely impacted by changes in the Internet and mobile device accessibility of customers.
  • The collection, processing, storage, use and disclosure of personal information are governed by a rapidly evolving framework of privacy, data protection, cybersecurity, data transfers or other laws or regulations worldwide and limit the use and adoption of our services and adversely affect our business.
  • Our customers’ and end customers’ violation of our policies or other misuse of our platform to transmit unauthorized, offensive or illegal messages, spam, phishing scams and website links to harmful applications, record calls without consent or for other fraudulent or illegal activity could damage our reputation and brand, and we may face a risk of litigation and liability for illegal activities on our platform and unauthorized, inaccurate or fraudulent information distributed via our platform.
  • Risks Related to Our Intellectual Property
  • If we do not adequately protect our intellectual property and our data, our business, financial condition and results of operations could be materially adversely affected.
  • Intellectual property infringement or misappropriation assertions by third parties could result in significant costs and adversely affect our business, financial condition, results of operations and reputation.
  • Our platform, including our purpose-built AI solutions such as Atlas, contains third-party open-source software components, and failure to comply with the terms of the underlying open-source software licenses could compromise the proprietary nature of our platform or could require disclosure of affected proprietary software source code.
  • Risks Related to Legal and Regulatory Environment
  • We may become involved in claims, lawsuits, government investigations and other proceedings that may harm our business, financial condition and results of operations.
  • The expansion of our operations outside the United States, which subjects us to additional costs and risks, could adversely affect our business, financial condition and results of operations.
  • We are subject to governmental export and import controls and economic sanctions programs that could impair our ability to compete in international markets or subject us to liability if we violate these controls.
  • Russian military action against Ukraine has adversely affected, and could continue to adversely affect, our operations and the productivity of our employees.
  • We are subject to anti-corruption and anti-bribery laws and anti-money laundering laws and similar laws, and non-compliance with such laws can subject us to criminal penalties or significant fines and harm our business and reputation.
  • Risks Related to Financial, Tax and Accounting Matters
  • Our internal control over financial reporting may not continue to be effective and we may experience material weaknesses in the future, which could affect the reliability of our financial statements and have other adverse consequences.
  • We may be unable to generate sufficient cash flow to satisfy future debt service obligations, which could have an adverse effect on our business, financial condition, results of operations and cash flows.
  • The Amended Credit Agreement contains financial covenants and other restrictions on our actions that may limit our operational flexibility or otherwise adversely affect our results of operations.
  • We may require additional capital, which may not be available on terms acceptable to us, or at all and, if available, may cause dilution to our stockholders.
  • Our estimates or judgments relating to our critical accounting policies may be based on assumptions that change or prove to be incorrect, which could cause our results of operations to fall below expectations of securities analysts and investors, resulting in a decline in the market price of our Class A common stock.
  • We rely on assumptions and estimates to calculate certain of our key metrics, and real or perceived inaccuracies in such metrics may harm our reputation and our business.
  • Operating as a public company requires us to incur substantial costs and will require substantial management attention.
  • Our ability to use our net operating losses to offset future taxable income may be subject to certain limitations.
  • Our results of operations may be harmed if we are required to collect or pay sales or other taxes in jurisdictions where we have not historically done so.
  • Changes in tax laws and regulations in the United States and other jurisdictions could adversely affect our business, financial condition and results of operations.
  • Our results of operations may be adversely affected by changes in accounting principles applicable to us.
  • Risks Related to Ownership of Our Class A Common Stock and Governance
  • We cannot predict the effect our multi-class structure may have on the market price of our Class A common stock.
  • The trading price of our Class A common stock may be volatile.
  • Sales of a substantial number of shares of our Class A common stock (including shares of our Class A common stock issuable upon conversion of our Class B common stock) could depress the trading price of our Class A common stock.
  • Delaware law and provisions in our amended and restated certificate of incorporation and amended and restated bylaws could make a merger, tender offer or proxy contest difficult, thereby depressing the trading price of our Class A common stock.
  • Our amended and restated bylaws designate a state or federal court located within the State of Delaware as the exclusive forum for substantially all disputes between us and our stockholders, which could limit our stockholders’ ability to choose the judicial forum for disputes with us or our directors, officers or employees.
  • We are no longer an “emerging growth company” and, as a result, are subject to certain enhanced disclosure requirements.
  • If securities or industry analysts do not publish research or publish inaccurate or unfavorable research about us, our business or our market, or if they change their recommendations regarding our Class A common stock adversely, the trading price and trading volume of our Class A common stock could decline.
  • We do not intend to pay cash dividends for the foreseeable future on our capital stock.
  • An entity affiliated with Vahe Kuzoyan, our Co-Founder and President has pledged shares of our Class B common stock to secure certain borrowings. The forced sale of these shares pursuant to a margin call would cause these shares of Class B common stock to convert into shares of Class A common stock and could cause our stock price to decline and negatively impact our business.

Legal proceedings

From time to time, we are involved in various legal proceedings arising from the normal course of business activities. We are not presently a party to any litigation the outcome of which, we believe, if determined adversely to us, would individually or taken together, materially and adversely affect our business, results of operations or financial condition. Future litigation may be necessary to defend ourselves, our partners and our customers by determining the scope, enforceability and validity of third-party proprietary rights, to establish our proprietary rights or for other matters. Involvement in such proceedings is costly and can impose a significant burden on management and employees. The results of any current or future litigation cannot be predicted with certainty, and regardless of the outcome, litigation can have an adverse impact on us because of legal expenses and settlement costs, diversion of management attention and resources and other factors. In addition, the information set forth under “Litigation” in Note 8 of the Notes to Consolidated Financial Statements included in this Annual Report on Form 10-K is incorporated herein by reference.

The opening of Item 3, Legal Proceedings.15

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