TTEC on Nasdaq

TTEC

Logo: TTEC Holdings, cin., CC BY-SA 4.0, via Wikimedia Commons5

American call center company

TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas. Kenneth D. Tuchman is the founder, chairman and CEO.3 Wikipedia text CC BY-SA 4.0

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Last updated Oct 21, 2026.

Overview

1982Founded1

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  • TickerTTEC on Nasdaq1
  • IndustryServices-Help Supply Services1
  • HeadquartersAustin1
  • Websitewww.ttec.com
  • Legal formDelaware corporation1
  • Incorporated inTX6
  • Business address100 Congress Avenue, Suite 1425, Austin, Tx 787016
  • Filer categoryAccelerated filer, Smaller reporting company6
  • LEIGTJS1N8S8I28A7L4WG974
  • StatusActive4
  • LEI statusIssued and current4
  • Registered addressC/O The Corporation Trust Company, 19801 Wilmington, United States4
  • Registered withDivision of Corporations, Department of State, 24642754
Teletech call cent BACOLOD
Photo: Maverx ( talk ), CC BY-SA 3.0, via Wikimedia Commons9

TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas.3

Financials

From the company’s reports to the SEC. Every number links to the filing it came from.

Key numbers, fiscal 2025

-5.5%Operating margin10
-9.0%Net margin10
-3.2%Revenue growth, 202510
-170.5%Return on equity10
$83.0MFree cash flow10

What sells

Revenue by product, business segment and region, as the company reports it to the SEC.

Business segments

TTEC Engage brought in 78% of the revenue TTEC broke down this way in fiscal 2025.

  1. TTEC Engage$1.7B1078%down 5% from 2024
  2. TTEC Digital$469.2M1022%up 2% from 2024
Business segments by year
Business segments202320242025
TTEC Engage$2.0B$1.7B$1.7B
TTEC Digital$486.9M$459.0M$469.2M

Regions

United States & Canada brought in 68% of the revenue TTEC broke down this way in fiscal 2025.

  1. United States & Canada$1.5B1068%down 3% from 2024
  2. Philippines Asia Pacific India$375.0M1018%down 11% from 2024
  3. EMEA$203.5M1010%up 17% from 2024
  4. Latin America$106.5M105%down 8% from 2024
Regions by year
Regions202320242025
United States & Canada$1.7B$1.5B$1.5B
Philippines Asia Pacific India$477.5M$419.9M$375.0M
EMEA$142.7M$174.2M$203.5M
Latin America$132.0M$115.7M$106.5M

Where the money goes

Where each dollar of revenue went, fiscal 2025

  • Selling, general and admin13¢$280.3M
  • Other costs86¢$1.8B
  • Income tax1¢$14.8M

Out of $2.1B in revenue.10 The company lost money this year.

Where each dollar of operating cash went, fiscal 2025

  • Capital spending31¢$38.1M
  • Kept or used elsewhere69¢$83.0M

Out of $121.1M of cash from operations.10

Financial statements

Revenue1112131410$2.1B in 2025+30% since 2019
0$1.0B$2.0B$3.0B2019: $1.6B$1.6B20192020: $1.9B$1.9B2020+19%2021: $2.3B$2.3B2021+17%2022: $2.4B$2.4B2022+8%2023: $2.5B$2.5B2023+1%2024: $2.2B$2.2B2024−10%2025: $2.1B$2.1B2025−3%
Operating income1112131410-$117.1M in 2025
-$200.0M-$100.0M0$100.0M$200.0M$300.0M2019: $123.7M$123.7M20192020: $204.7M$204.7M2020+65%2021: $217.2M$217.2M2021+6%2022: $168.5M$168.5M2022−22%2023: $118.0M$118.0M2023−30%2024: -$173.5M-$173.5M20242025: -$117.1M-$117.1M2025−32%
Net income1112131410-$192.5M in 2025
-$400.0M-$200.0M0$200.0M2019: $77.2M$77.2M20192020: $118.6M$118.6M2020+54%2021: $141.0M$141.0M2021+19%2022: $103.2M$103.2M2022−27%2023: $8.4M$8.4M2023−92%2024: -$321.0M-$321.0M20242025: -$192.5M-$192.5M2025−40%

Every line of the income statement as filed: the last 3 fiscal years, latest first.10

Period ending2025-12-312024-12-312023-12-31
Revenue.$2.1B$2.2B$2.5B
Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization$1.7B$1.7B$1.9B
Selling, General and Administrative Expense$280.3M$293.0M$290.9M
Depreciation, Depletion and Amortization, Nonproduction$89.8M$98.0M$101.3M
Restructuring Charges$5.9M$10.2M$8.0M
Asset Impairment Charges$207.4M$244.1M$11.7M
Total operating expenses$2.3B$2.4B$2.3B
Income from operations-$117.1M-$173.5M$118.0M
Investment Income, Interest$9.4M$2.7M$5.2M
Interest expense-$71.7M-$84.3M-$78.3M
Other income (expense), net$9.2M$18.6M-$4.1M
Total other income (expense)-$53.1M-$63.0M-$77.3M
Income before income taxes-$170.2M-$236.5M$40.7M
Benefit from (provision for) income taxes-$14.8M-$74.1M-$22.5M
Net income-$185.1M-$310.6M$18.3M
Net income attributable to noncontrolling interest-$7.4M-$10.3M-$9.8M
Net income (loss) attributable to TTEC stockholders-$192.5M-$321.0M$8.4M
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax$22.3M-$30.8M$30.8M
Other Comprehensive Income (Loss), Cash Flow Hedge, Gain (Loss), after Reclassification, before Tax$3.7M-$11.9M$8.4M
Derivative valuation, tax effect-$2.2M
Other, net of tax-$72.0K$330.0K-$391.0K
Total other comprehensive income (loss)$26.0M-$42.4M$36.6M
Total comprehensive income (loss)-$159.1M-$353.0M$54.9M
Less: Comprehensive income attributable to noncontrolling interest-$8.2M-$10.2M-$9.5M
Comprehensive income (loss) attributable to TTEC stockholders-$167.3M-$363.2M$45.4M
Weighted Average Number of Shares Outstanding, Basic48.2M shares47.6M shares47.3M shares
Weighted Average Number of Shares Outstanding, Diluted48.2M shares47.6M shares47.4M shares
Basic-$3.99-$6.74$0.18
Diluted-$3.99-$6.74$0.18

Compare TTEC with another company

Corporate structure

TTEC sits at the top of its group. 29 entities, 17 countries on record. Switch between the flow chart and the network, and select any entity to see its details.

Major holders of TTEC

  • Federated Hermes Filed SCHEDULE 13G on TTEC, latest Jan 8, 2026
  • TUCHMAN KENNETH D Filed SCHEDULE 13D/A on TTEC, latest Aug 1, 2025 (2 filings since Sep 30, 2024)
  • VANGUARD GROUP INC Filed SC 13G/A on TTEC, latest Nov 12, 2024 (5 filings since Feb 10, 2022)
  • BlackRock Filed SC 13G/A on TTEC, latest Jul 8, 2024 (4 filings since Feb 1, 2022)
  • TTEC Greenwood Village, Colorado, United States
    • Aegean TTEC Solutions Single Member IKE Subsidiary · Greece
    • AZTech Labs Pty Ltd. Subsidiary · Australia
    • Percepta, LLC Subsidiary · Delaware, United States
    • TTEC (UK) Solutions Limited Subsidiary · United Kingdom
    • TTEC Brasil Servicos Ltda. Subsidiary · Brazil
    • TTEC Canada Solutions, Inc. Subsidiary · Canada
    • TTEC Consulting (UK) Limited Subsidiary · United Kingdom
    • TTEC Customer Care Management (Ireland) Limited Subsidiary · Ireland
    • TTEC Customer Care Management Philippines, Inc. Subsidiary · Philippines
    • TTEC Customer Care Management – Philippine Branch Subsidiary · Philippines
    • TTEC CX Solutions Colombia S.A.S. Subsidiary · Colombia
    • TTEC CX Solutions Malaysia SDN. BHD Subsidiary · Malaysia
    • TTEC CX Solutions Mexico, S.A. de C.V. Subsidiary · Mexico
    • TTEC Digital Analytics India LLP Subsidiary · India
    • TTEC Digital Canada, Inc. Subsidiary · Canada
    • TTEC Digital, LLC Subsidiary · Texas, United States
    • TTEC Eastern Europe EAD Subsidiary · Bulgaria
    • TTEC Egypt LLC Subsidiary · Egypt
    • TTEC Europe B.V. Subsidiary · Netherlands
    • TTEC Europe B.V. Spolka z Organiczona Odpowiedzialnoscia Oddzial w Polsce Subsidiary · Poland
    • TTEC Financial Services Management, LLC Subsidiary · Delaware, United States
    • TTEC Government Solutions, LLC Subsidiary · Colorado, United States
    • TTEC Healthcare Solutions, Inc. Subsidiary · Delaware, United States
    • TTEC INDIA CUSTOMER SOLUTIONS PRIVATE LIMITED Subsidiary · Ahmedabad, India
    • TTEC International Pty Ltd. Subsidiary · Australia
    • and 3 more

Built from parent and subsidiary links from GLEIF, the Global Legal Entity Identifier Foundation (CC0); subsidiaries listed in Exhibit 21 of annual reports filed with the SEC; major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What TTEC reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

ItemLatestA year beforeChange
Finance-lease assets$1.3M10 Dec 31, 2025$2.7M10 Dec 31, 2024−51.1%
Operating-lease assets (leased space)$86.1M10 Dec 31, 2025$91.3M10 Dec 31, 2024−5.7%

Real estate and locations

ItemLatestA year beforeChange
Countries it operates in$2210 Dec 31, 2025$2214 Dec 31, 20240%

Investments

ItemLatestA year beforeChange
Cash and cash equivalents$82.9M10 Dec 31, 2025$85.0M10 Dec 31, 2024−2.5%

Intangibles and goodwill

ItemLatestA year beforeChange
Goodwill$368.7M10 Dec 31, 2025$571.2M10 Dec 31, 2024−35.5%
Accumulated amortization$133.7M10 Dec 31, 2025$164.8M10 Dec 31, 2024−18.9%
Finite-lived intangibles, net$133.7M10 Dec 31, 2025$164.8M14 Dec 31, 2024−18.9%

Properties, in its own words

Our principal place of business is located in Austin, Texas. In addition to our customer engagement centers used by our TTEC Engage segment discussed below, we also maintain sales and consulting offices in several countries around the world which serve our TTEC Digital segment.

On November 5, 2024, TTEC, through its wholly owned subsidiary, TTEC Services Corporation, entered into a definitive agreement to sell and subsequently closed the sale of our headquarters building in Englewood, Colorado to Catholic Health Initiatives Colorado, a not-for-profit organization. On February 27, 2025, the Company announced that it is moving its principal place of business to Austin, Texas, and that given its decentralized operations and management, it is moving away from a traditional headquarter style of operations.

The rest of Item 2

As of December 31, 2025, we operated 54 customer engagement centers that are classified as follows:

● · Multi-Client Center — We lease space for these centers and serve multiple clients in each facility;

● · Dedicated Center — We lease space for these centers and dedicate the entire facility to one client; and

● · Managed Center — These facilities are leased or owned by our clients and we staff and manage these sites on behalf of our clients in accordance with facility management contracts.

As of December 31, 2025, our customer engagement centers were located in the following countries:

Total

Number of

Multi-Client · Dedicated · Managed · Delivery

Centers · Centers · Centers · Centers

Australia · — · — · 2 · 2

Brazil · 1 · — · — · 1

Bulgaria · 2 · — · — · 2

Colombia · 1 · — · 1 · 2

Egypt · 1 · — · — · 1

Germany · — · — · 1 · 1

Greece · 1 · — · — · 1

India · 3 · — · — · 3

Malaysia · 1 · — · — · 1

Mexico · 2 · — · — · 2

Philippines · 12 · — · — · 12

Poland · 1 · 1 · — · 2

South Africa · 1 · 1 · 1 · 3

Thailand · — · — · 1 · 1

United Kingdom · 1 · — · 3 · 4

United States of America · 6 · 8 · 2 · 16

Total · 33 · 10 · 11 · 54

The leases for our customer engagement centers have remaining terms ranging from one to eight years and generally contain renewal options. We believe that our existing customer engagement centers are suitable and adequate for our current operations, and we have plans to build additional centers to accommodate future business.

Item 2 of the 10-K filed Feb 26, 2026.19

The story

Founded by Kenneth D. Tuchman in 1982.1

Founding and early developments (1982–1996)

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996, it completed its IPO.

International growth and recent development (since 1997)

After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.

In 2026 the company decided to slash 401k retirement benefits for its employees and redirect those funds towards AI initiatives. The move was widely criticized by employees as cold and demoralizing.

From Wikipedia’s article on TTEC, shared under CC BY-SA 4.0.7

Leadership

Who has led TTEC, and when. Pick a name to see everywhere that person has worked.

Board members and other officers (37)

Products and brands

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.

In 2022, TTEC provided services in 21 countries: the United States of America, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.

From Wikipedia’s article on TTEC, shared under CC BY-SA 4.0.7

Subsidiaries and ownership

Subsidiaries (Exhibit 21)

  • AZTech Labs Pty Ltd. Australia8
  • Aegean TTEC Solutions Single Member IKE Greece8
  • Percepta, LLC Delaware, USA8
  • TTEC (UK) Solutions Limited United Kingdom8
  • TTEC B.V. Netherlands8
  • TTEC Brasil Servicos Ltda. Brazil8
  • TTEC CX Solutions Colombia S.A.S. Colombia8
  • TTEC CX Solutions Malaysia SDN. BHD Malaysia8
  • TTEC CX Solutions Mexico, S.A. de C.V. Mexico8
  • TTEC Canada Solutions, Inc. Canada8
  • TTEC Consulting (UK) Limited United Kingdom8
  • TTEC Customer Care Management (Ireland) Limited Ireland8
  • TTEC Customer Care Management Philippines, Inc. Philippines8
  • TTEC Customer Care Management – Philippine Branch Philippines8
  • TTEC Digital Analytics India LLP India8
  • TTEC Digital Canada, Inc. Canada8
  • TTEC Digital, LLC Texas, USA8
  • TTEC Eastern Europe EAD Bulgaria8
  • TTEC Egypt LLC Egypt8
  • TTEC Europe B.V. Netherlands8
  • TTEC Europe B.V. Spolka z Organiczona Odpowiedzialnoscia Oddzial w Polsce Poland8
  • TTEC Financial Services Management, LLC Delaware, USA8
  • TTEC Government Solutions, LLC Colorado, USA8
  • TTEC Healthcare Solutions, Inc. Delaware, USA8
All 29 listed subsidiaries
  • TTEC India Customer Solutions Private Limited India8
  • TTEC International Pty Ltd. NSW, Australia8
  • TTEC Services Corporation Nevada, USA8
  • TTEC Solutions South Africa Proprietary Limited South Africa8
  • TTEC Technology Ireland, Limited Ireland8

The subsidiaries the company lists in Exhibit 21 of its annual report, as filed.

Acquisitions

In recent years, TTEC has grown its business through a variety of acquisitions, including:

2011: eLoyalty Corporation (integrated contact services business unit)

2012: iKnowtion

2012: Guidon Performance Solutions

Read the full text

2013: Technology Solutions Group, Inc.

2014: Sofica

2014: rogenSi

2016: Atelka

2017: Motif India infotech

2017: Connextions

2020: VoiceFoundry

2021: Avtex

2022: Faneuil

From Wikipedia’s article on TTEC, shared under CC BY-SA 4.0.7

Former names

  • TELETECH HOLDINGS INCJul 12, 1996 to Nov 20, 20176

Timeline

  1. Oct 7, 20268-K Entered a material agreement72
  2. Aug 21, 2026New chief executive John P. Abou becomes CEO20
  3. Aug 10, 20268-K Results of operations73
  4. May 27, 20268-K Change to shareholders' rights; Bylaws or fiscal year changed; Shareholder vote74
  5. May 7, 20268-K Results of operations75
  6. Mar 23, 20268-K Executive or director change76
  7. Feb 26, 20268-K Results of operations77
  8. Nov 13, 20258-K Executive or director change78
  9. Nov 6, 20258-K Results of operations79
  10. Aug 7, 20258-K Results of operations80
  11. Aug 1, 20258-K Other events81
  12. May 27, 20258-K Shareholder vote82
  13. May 8, 20258-K Results of operations83
  14. Dec 2, 2022New chief executive David J. Seybold becomes CEO22
  15. May 9, 2022New chief executive Michelle R. Swanback becomes CEO21
  16. Feb 28, 2006New chief executive Kenneth D. Tuchman becomes CEO23
  17. Aug 1, 1996Went public Listed on NASDAQ1
  18. 1982Founded Founded1

Calendar

Coming up

  1. Nov 5, 2026Reports results for the quarter ending Sep/2026 A year earlier it reported $0.05 a share, on Nov 6, 2025.84

When it reported results

  1. Aug 10, 2026Reported quarterly or annual results73
  2. May 7, 2026Reported quarterly or annual results75
  3. Feb 26, 2026Reported quarterly or annual results77
  4. Nov 6, 2025Reported quarterly or annual results79
  5. Aug 7, 2025Reported quarterly or annual results80
  6. May 8, 2025Reported quarterly or annual results83
  7. Feb 27, 2025Reported quarterly or annual results85
  8. Nov 6, 2024Reported quarterly or annual results86

Upcoming dates from Nasdaq's calendar; past results from the company's 8-K filings (Item 2.02). The full markets calendar

Filings

214 filings to the SEC since October 2021: 5 annual reports, 15 quarterly reports, 50 major events, 111 insider forms, 12 large holders, 21 other. The latest 20:

  1. Oct 7, 20268-K EDGAR
  2. Oct 6, 20264 EDGAR
  3. Oct 6, 20264 EDGAR
  4. Oct 6, 20264 EDGAR
  5. Aug 21, 20264 EDGAR
  6. Aug 21, 20264 EDGAR
  7. Aug 21, 20264 EDGAR
  8. Aug 21, 20264 EDGAR
  9. Aug 10, 20268-K EDGAR
  10. Aug 10, 202610-Q EDGAR
  11. Jul 20, 20264 EDGAR
  12. Jul 2, 20264 EDGAR
  13. Jul 2, 20264 EDGAR
  14. Jun 2, 20264 EDGAR
  15. Jun 2, 20264 EDGAR
  16. Jun 2, 20264 EDGAR
  17. May 27, 20268-K EDGAR
  18. May 26, 20264 EDGAR
  19. May 26, 20264 EDGAR
  20. May 26, 20264 EDGAR

The 214 filings since October 2021 can be filtered by form type and year here when JavaScript is on.

Every filing from the last five years, summarized. The full record is on SEC EDGAR.

Insider trades

9 open-market trades by officers, directors and large owners since October 2021: 6 buys and 3 sales. Grants, option exercises and gifts are left out.

DateWhoTradeSharesPriceValueFiling
Mar 9, 2026Holtzman MarcDirectorBuy50,000$2.49$124.5KForm 4
Mar 5, 2026Holtzman MarcDirectorBuy23,056$2.68$61.8KForm 4
Mar 4, 2026Holtzman MarcDirectorBuy50,000$2.37$118.5KForm 4
Mar 2, 2026Holtzman MarcDirectorBuy50,000$2.31$115.5KForm 4
Dec 17, 2025Anenen StevenDirectorSale4,000$3.85$15.4KForm 4
Jun 1, 2023Holtzman MarcDirectorBuy300$32.32$9.7KForm 4
May 31, 2023Holtzman MarcDirectorBuy9,135$31.38$286.6KForm 4
Mar 17, 2022Conley Gregory ADirectorSale2,500$83.00$207.5KForm 4
Dec 13, 2021McLean Margaret BChief Legal & Risk OfficerSale6,000$86.33$518.0KForm 4

From Forms 4 filed with the SEC.

Major holders

Investors who own more than 5% of the shares must tell the SEC: a 13D if they may seek to influence the company, a 13G if they hold passively.

Executive pay

What the company paid its top executives, from the summary compensation table in its proxy statement. Total pay includes salary, bonus, stock and option awards and other pay, as the company valued them.

YearExecutiveAgeSalaryTotal pay
2025Kenneth "Kenny" Wagers(Chief Financial Officer)$625.0K$1.4M91
2025John P. Abou (PresidentTTEC Engage)$600.0K$1.2M91
2025Kenneth D. Tuchman(Chief Executive Officer) 1$1$71.2K91
2024Kenneth "Kenny" Wagers(Chief Financial Officer)$528.8K$5.8M91
2024Kenneth D. Tuchman(Chief Executive Officer) 1$1$63.5K91
2023Kenneth D. Tuchman(Chief Executive Officer) 1$1$100.2K91

Held by these funds

The largest holders among investment managers' 13F reports for the quarter ending Jun 30, 2026, the top 25 of 83. Change is in shares since the quarter before.

FundSharesValueShare of the fundChange
Federated Hermes, Inc.2,198,466$4.3M0.0%−337,133
Charles Schwab Investment Management Inc1,079,767$2.1M0.0%−448,476
Vanguard Capital Management LLC836,131$1.6M0.0%−196,107
Two Sigma Investments, LP718,910$1.4M0.0%−149,419
Johnson Financial Group, LLC645,664$1.3M0.1%+19,900
Aqr Capital Management LLC635,065$1.2M0.0%+507,553
Paradigm Capital Management Inc/ny600,000$1.2M0.0%+65,900
Marshall Wace, Llp579,586$1.1M0.0%New
Dimensional Fund Advisors LP566,831$1.1M0.0%−115,513
BlackRock, Inc.555,241$1.1M0.0%−983,356
D. E. Shaw & Co., Inc.374,116$725.8K0.0%−42,935
Nierenberg Investment Management Company, LLC255,555$495.8K0.2%No change
Geode Capital Management, LLC241,715$469.1K0.0%−292,253
LPL Financial LLC241,514$468.5K0.0%No change
Chancellor Financial Group WB LP204,590$396.9K0.2%+95,000
UBS Group AG159,546$309.5K0.0%+144,951
Jane Street Group, LLC148,444$288.0K0.0%New
Bridgeway Capital Management, LLC134,619$261.2K0.0%No change
Empowered Funds, LLC126,905$246.2K0.0%−399
Vanguard Fiduciary Trust Co126,251$244.9K0.0%−6,859
Russell Investments Group, Ltd.119,182$231.2K0.0%−2,048
Citadel Advisors LLC105,898$205.4K0.0%New
Morgan Stanley104,177$202.1K0.0%−54,843
State Street Corp100,507$195.0K0.0%−308,151
Jain Global LLC92,934$180.3K0.0%New

13F reports cover disclosed long positions in U.S. stocks only.

SEC filer profile

How TTEC is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

  • Name on EDGARTTEC Holdings, Inc.2
  • CIK0001013880
  • Employer ID (EIN)84-129104419
  • Filer statusAccelerated filer not an emerging growth company; a smaller reporting company; not a shell company19
  • Incorporated inDelaware19
  • Fiscal year endsDecember 312
  • Industry code (SIC)7363 Services-Help Supply Services2
  • SEC reviewing officeOffice of Trade & Services, Division of Corporation Finance2
  • Business address100 Congress Avenue, Suite 1425, Austin, TX 787012
  • Phone303-397-81002
  • Shares outstanding49,295,940 as of Jul 31, 202616
  • Public float$96.6M as of Jun 30, 202519
  • AuditorPricewaterhouseCoopers LLP, Dallas, Texas PCAOB ID 238; it also attests to the company’s internal control over financial reporting19
  • On EDGAR sinceMay 20, 19962
  • Filings1,368 in all: 4 (696), 8-K (256), 10-Q (91), 3 (49), SC 13G/A (43), DEF 14A (30), 10-K (28), SC 13G (25)2
    All 46 form types

    DEFA14A (21), UPLOAD (18), CORRESP (13), S-8 (10), 8-K/A (8), 10-Q/A (6), ARS (6), S-3 (6), 4/A (5), 5 (5), 424B3 (4), S-1/A (4), 10-K/A (3), 3/A (3), 424B7 (3), NT 10-Q (3), SC 13D/A (3), 10-K405 (2), 424B4 (2), 425 (2), NT 10-K (2), S-1 (2), S-3/A (2), S-4/A (2), SEC STAFF LETTER (2), 10-K405/A (1), 144 (1), 8-A12B (1), 8-A12G (1), EFFECT (1), POS AM (1), PRE 14A (1), S-1MEF (1), S-3ASR (1), S-4 (1), SC 13D (1), SCHEDULE 13D/A (1), SCHEDULE 13G (1)

  • Latest filingsAnnual report (10-K) Feb 26, 2026
    Quarterly report (10-Q) Aug 10, 2026
    Proxy statement (DEF 14A) Apr 10, 2026
    Latest 8-K (8-K) Oct 7, 2026

Securities registered for trading

ClassSymbolExchange
Common stock of TTEC Holdings, Inc., $0.01 par value per shareTTECNASDAQ

From the cover page of the 10-K filed Feb 26, 2026 (Section 12(b) of the Exchange Act).19

Risk factors and legal proceedings

The risks TTEC names in Item 1A of its 10-K filed Feb 26, 2026: 46 risks under these headings, as written.19

  • Risks Related to Our Strategy and Our Financial Condition
  • Failure to successfully execute our business strategy could adversely affect our financial results
  • Our market is highly competitive, and we may not be able to compete effectively
  • Our clients' rapid adoption of Artificial Intelligence (AI) solutions could reduce demand for our services and adversely affect our business, results of operations, and financial condition if we cannot adapt and offer differentiated AI-enabled service offerings
  • Our leverage and debt service obligations, and the terms of our credit facility, may adversely affect our business and financial condition
  • We are subject to financial and operating restrictions built into our credit agreement.
  • If our client service demand, level of effort and capacity forecasts are not accurate, our ability to serve our clients profitably could be materially impacted
  • Our cost containment efforts may constrain investments necessary for growth and business opportunities, while failure to manage costs effectively could adversely impact our profitability and ability to service debt
  • The current outsourcing trend may not continue, and the prices that clients are willing to pay for the services may diminish, adversely affecting our business
  • We have incurred, and may in the future incur, impairments to goodwill, long-lived assets or strategic investments, which would impact our financial results of operations
  • We routinely consider strategic transactions and may enter into such transactions at any time; such transactions could negatively impact our business and create unanticipated risks
  • Risks Related to Our Business Operations and Our Industry
The other 36 risks
  • A large portion of TTEC Engage revenue is generated from approximately 150 clients, and the loss of one or more of these clients or a significant reduction in their business volumes with us could adversely affect our business
  • A large portion of TTEC Digital’s revenue is generated from technology partners whose continued partnership with us, risk sharing practices, and product reliability may adversely impact our business
  • As TTEC Digital clients transition from on premises information technology solutions to public cloud and SaaS services, our business may be impacted
  • Our public sector business represents unique risks that can negatively impact our results of operations
  • The trend of clients seeking to transfer to service providers growing risks related to cybersecurity, data privacy and emerging technologies could significantly impact our operations and profitability
  • Our remote service delivery model exposes us to identity verification, compliance, cybersecurity, and operational risks that could harm our business
  • If we cannot recruit and retain qualified employees to respond to client demands at the right price point, our business will be adversely affected
  • Employee misconduct may result in liability, reputational harm, and loss of business
  • Long sales cycles in certain parts of our business can lead to long lead times before we receive revenue
  • If we are unable to maintain a geographically diverse footprint, our profitability may be adversely affected
  • Our business can be disproportionately adversely impacted by events outside of our control that impact our clients, such as economic conditions, geopolitical tensions, and outbreaks of infectious diseases
  • The cost and availability of labor, telecommunication services, energy, and other operational necessities could adversely affect our results of operations
  • Contract terms typical in our industry can lead to volatility in our revenue and profitability
  • Risks Related to Our Use of Technology and Third-Party Services
  • A disruption to our information technology systems could adversely affect our business and reputation
  • Cyberattacks, cyber fraud, and unauthorized data access could harm us or our clients and result in liability, and could adversely affect our business and results of operations
  • Significant interruptions in communication and utility services provided to us by third-party vendors could adversely impact our business
  • Use of AI technology in our client offerings could result in liability and harm to our reputation and may adversely impact our results of operations
  • Use of AI in operations introduces risks that could materially affect our business and reputation
  • Our growing reliance on third parties for data, software, cloud and SaaS services could adversely impact our business
  • Risks Related to Legal and Regulatory Environment
  • Our financial results may be affected by changes in laws and regulations that impact our business and by our failure to comply with such requirements
  • Uncertainty and inconsistency in privacy and data protection laws relevant to our business, the high cost of compliance with such laws, and the failure to comply with related contractual obligations may impact our ability to deliver services profitably
  • Wage and hour, ADA, and ERISA fiduciary class action lawsuits can expose us to costly litigation and damage our reputation
  • Evolving and fragmented AI regulations may increase compliance costs, limit our offerings, and harm our reputation
  • Challenges in protecting our intellectual property and its infringement by others may adversely impact our ability to innovate and compete
  • Increases in income tax rates, changes in income tax laws, or disagreements with tax authorities could adversely affect our business.
  • Our inability to timely secure or maintain licensing required to perform certain of our regulated services may significantly impact our results of operations
  • If our transfer pricing arrangements are ineffective, our tax liability may increase
  • Risks Related to Our Operations Outside of the United States
  • We face special risks associated with international operations
  • Our delivery model involves geographic concentration outside of the United States, exposing us to significant operational risks
  • Risks Related to Ownership of Our Common Stock
  • The price and trading volumes of our common stock may fluctuate significantly due to many factors, some of which we cannot control
  • There can be no assurance that we will resume paying dividends or repurchasing our shares or the cadence or levels of these activities
  • The exclusive forum provision for dispute resolution in our bylaws could limit our stockholders’ ability to obtain a favorable judicial forum for their disputes
  • Delaware law and provisions in our certificate of incorporation and bylaws might discourage, delay or prevent a change in control of our Company, potentially depressing the price of our common stock
  • We may change our state of incorporation from Delaware to another jurisdiction, which could affect our stockholders' rights and the market perception of our common stock
  • Our Chairman and Chief Executive Officer holds majority voting control, and his interests may conflict with those of other stockholders
  • Our status as a “controlled company” could make our common stock less attractive to investors or otherwise harm our stock price

Legal proceedings

From time to time, the Company has been involved in legal actions, both as plaintiff and defendant, which arise in the ordinary course of business. The Company accrues for exposures associated with such legal actions to the extent that losses are deemed both probable and reasonably estimable. To the extent specific reserves have not been made for certain legal proceedings, their ultimate outcome, and consequently, an estimate of possible loss, if any, cannot reasonably be determined at this time.

Based on currently available information and advice received from counsel, the Company believes that the disposition or ultimate resolution of any current legal proceedings, except as otherwise specifically reserved for in its financial statements, will not have a material adverse effect on the Company’s financial position, cash flows or results of operations.

The opening of Item 3, Legal Proceedings.19

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