The story
Founding, early years
Verint started as Comverse Technology's Comverse Infosys business unit, which was created in 1999 although it was also incorporated in Delaware in February 1994 as a wholly owned subsidiary of Comverse Technology. Verint's initial focus was on the commercial call recording market, which at the time was transitioning from analog tape to digital recorders. On June 7, 1999, the company released an Internet Call Waiting service.
Expansion and name change
In 1999, Comverse Infosys was combined with another division of Comverse focused on security and the communications interception market. In 2001, Verint expanded into video security by combining with Loronix Information Systems, Inc., which had been previously acquired by Comverse. In 2002, Comverse Infosys changed its name to Verint Systems Inc.
IPO, acquisitions
In May 2002, Verint completed an IPO and became a public company, although it was still majority owned by Comverse Technology. Since 2006 Verint has acquired several other companies such as MultiVision Intelligent Surveillance Limited, a networked video security business; CM Insight Limited, a UK-based, customer management company; Mercom Systems Inc., an interaction recording and performance evaluation company; ViewLinks Euclipse Ltd., a provider of data mining and link analysis software; and Witness Systems, Inc. a workforce optimization company.
In July 2008 Amit Bohensky founded Focal-Info, a software company focused on web data extraction and analytics. The following month Focal-Info had been bought by Verint for an undisclosed amount, with Bohensky hired back on to lead Focal-Info's "extended activity" within Verint. A subsequent acquisition was of Iontas, in early 2010, a provider of desktop analytics solutions.
Beginning with a stock options backdating scandal in 2006, parent company Comverse Technology suffered a series of financial reporting problems, losses and layoffs, with one consequence that both Comverse and Verint were delisted from the NASDAQ stock market in 2007 and ended up on the Pink Sheets. In July 2010, Verint was relisted on the NASDAQ stock market under the symbol VRNT. By that year, there was considerable talk that Comverse Technology would sell its remaining interest in Verint, with some private equity firms mentioned as possible buyers. In September 2011, Verint acquired Global Management Technologies Corporation, paying around $25 million for it.
Full independence
In August 2012, Verint announced that it would buy out Comverse Technology's stake in it, in a transaction valued at around $800 million. An FBR Capital Markets analyst said the move "finally eliminates a major overhang on the name by removing Comverse's majority ownership stake." The deal was finalized in February 2013.
In January 2014, the Swiss Federal Department of Justice and Police awarded Verint a contract worth $14.2 million to develop the new Interception System Switzerland ISS 2 wiretapping system.
Over the next few years, Verint acquired several more companies - in February 2014, the CRM provider KANA Software Inc., acquired from Accel-KKR for $514.2 million; in November 2016, the customer experience software company OpinionLab for an undisclosed amount; in December 2017, the intelligent virtual assistant company Next IT for $30 million cash plus up to $21 million in future payments.
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On February 1, 2021, Verint spun off its cyber intelligence division as Cognyte, an independent company catering to governments, to become a pure-play customer engagement vendor. Having divested its cyber intelligence and defense offerings, Verint now focused on developing customer engagement and CX automation solutions for the civilian market, including banking, insurance, public safety/sector, retail, and telecommunications organizations.
In August 2025, private equity firm Thoma Bravo agreed to take Verint private in a $2 billion deal. The acquisition closed on November 26, 2025, at which point Thoma Bravo combined Verint with its portfolio company Calabrio to create a combined AI-powered customer experience automation platform. In February 2026, the combined organization announced it would operate under the Verint name, with Calabrio’s products retained within the broader platform.
Controversy
An article published in Haaretz alleges Verint had "faced backlash" for selling surveillance technology to "repressive regimes" for several years.
On February 2, 2021, Amnesty International reported that an Israeli subsidiary of Verint had "provided the South Sudanese authorities, including the NSS [National Security Services], with communications interception equipment and annual support services" between 2015 and 2017. The NSS has a record of "harassing, intimidating, threatening, arbitrarily detaining and, in some cases, forcibly disappearing and extra-judicially killing" critics of the government. In its report, Amnesty said it "believes that this [sale] goes against Israel’s obligation to protect human rights."
From Wikipedia’s article on Verint Systems, shared under CC BY-SA 4.0.8