Zipcar

Zipcar was co-founded by Antje Danielson and Robin Chase based on German and Swiss company precedents in January 2000. In June 2000, the first Zipcars hit the road around Boston, Massachusetts. In January 2001, Danielson was fired after Chase petitioned Zipcar's board for the ability to make hiring and firing decisions without consulting them.

In September 2001, the Washington, D.C. office opened, with the branch in New York City following in February 2002. In February 2003, after difficulties in securing additional rounds of funding, the Zipcar board replaced Robin Chase as CEO with Scott Griffith. In July 2005, Zipcar secured $10 million in funding led by Benchmark Capital. In August 2005, San Francisco office opened. In May 2006, the Toronto office opened. In May 2006, General Electric's Commercial Finance Fleet Services (NYSE: GE) gave Zipcar $20 million in lease line financing. In September 2006, the Toronto market was named the fastest growing new market in company history.

In November 2006, the London office opened. In April 2007, the Vancouver office opened. In October 2007, Zipcar and Flexcar executives announced a merger of the two companies, with the Zipcar brand and headquarters replacing that of Flexcar.

On January 23, 2008, the merged Zipcar/Flexcar canceled service for the Southern California cities of Los Angeles and San Diego without providing advance notice to customers in those areas, although Southern California college operations were left intact. On July 11, 2008, Zipcar announced it doubled membership in past year, including the Flexcar members it acquired, and now had 225,000 members. On August 28, 2008, Rice University announced its introduction into the program in their goal of achieving the lowest possible carbon footprint while providing additional transportation options for employees that carpool. In June 2009, the company announced an iPhone application at the Apple World Wide Developer Conference; the application is capable of honking the horn and unlocking some Zipcars.

Following impressive third-quarter results, previous CEO Scott Griffith announced that 2012 would mark Zipcar's "first full year of profitability on a US GAAP basis". Scott Griffith stepped down on March 15, 2013, following Avis Budget Group's acquisition of Zipcar. Mark Norman remained as president until February 2014, when Avis Budget Group announced that Kaye Ceille was appointed president of Zipcar, and "Mark Norman would step down in order to pursue another career opportunity." In July 2016, Kay Ceille stepped down as president of Zipcar to become the managing director of Avis Budget Group International, Australia. On January 5, 2017, Zipcar announced that after a 6-month search they appointed Tracey Zhen as its new president. Zhen came over from TripAdvisor where she had been a vice president and general manager.

Zipcar saw a significant swing in demand during the COVID-19 pandemic, with a falloff in demand in March 2020 and a surge in May. Having taken cars off the road, the company had trouble keeping up with demand, causing a backlog at the customer service center. Some customers arrived at the time of their reservation to find no car in the parking spot. Some customers reported being stranded without transportation and unable to reach customer service to complain or cancel their membership. President Tracey Zhen apologized in June, saying the company was adding cars and customer service employees. By that month, she reported membership applications in New York City 70% above June 2019. An anonymous employee told CNN that the problems were exacerbated by laying off more than 20% of its employees, and changing call centers.

On September 27, 2022, Zipcar announced Angelo Adams as its new head of Zipcar.

On December 1, 2025, Zipcar sent an email to its members announcing that it is proposing to cease its UK operations, with service suspended from the start of January 2026 pending the outcome of its employee redundancy consultation.

University, organization and business partnerships

Zipcar launched its Zipcar for Business program in early 2004 to provide companies with discounts on Monday-Friday driving. Since the launch of the program, Zipcar has signed 10,000 small, medium, and large sized businesses, as companies are increasingly adopting Zipcar's on demand car rental model as a cost-saving alternative for employee travel. Zipcar has partnered with over 600 colleges and universities across North America.

Zipcar fleet

Zipcar offers more than 50 makes and models of vehicles. Each vehicle has a home location: a reserved parking space located on a street, driveway, or neighborhood parking lot in the member's area, to which it must be returned at the end of the reservation. The locations of all Zipcars and models available at those locations are available at the Zipcar website. Zipcar currently (2019) has a fleet of 12,000+ vehicles. The makes and models of Zipcar vehicles available vary by location (for example, on college campuses, most Zipcar vehicles are economy, hybrid, and full-size cars), though members are able to choose the exact make and model of vehicle they wish from the list of available vehicles online or in the Zipcar smartphone application.

Most Zipcar vehicles will feature decals with the Zipcar logo. Each vehicle has a "name" that help the renter to identify their specific vehicle. Zipcar offers vehicles in different categories, such as economy cars, electric vehicles (EV's), hybrid vehicles, full-size cars, luxury vehicles (such as those from Audi, BMW, Mercedes-Benz, and other luxury manufacturers), SUV's, pickup trucks, and cargo vans. A Zipcar vehicle will not unlock for the renter until their exact reservation time. Renters unlock their vehicle (both at the beginning of the reservation and throughout the rental) by either holding their Zipcar membership Radio Frequency Identification RFID card or smartphone against the upper corner of the vehicle's windshield. The vehicle's keys are always tied to the steering column of the vehicle, and stay inside the vehicle at all times. A Zipcar "Copilot" guide is located in the driver's side sun visor, and includes a complimentary refueling card (gasoline card), insurance information, the vehicle registration card, and information about both the vehicle, as well as rental policies and procedures.

Embedded technologies

Zipcars have RFID readers located on the windshield that communicates with the card to lock and unlock the doors of the vehicle. Each vehicle records hours of usage and mileage, which is uploaded to a central computer via a wireless data link. The location of the vehicles is not tracked during a reservation for privacy reasons but is trackable, and all cars are equipped with a "kill" function that allows the company to prevent the car from starting in the event of theft. Zipcar also offers the embedded Information Technologies it has installed in its fleet as a fleet optimization service through its FastFleet service.