Freshworks Inc.

Overview

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• TickerFRSH on Nasdaq¹
• IndustryServices-Prepackaged Software¹
• HeadquartersSan Mateo, California¹
• Incorporated inDE³
• Business address2950 S. Delaware St., Suite 201, San Mateo, Ca 94403³
• Filer categoryLarge accelerated filer³

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We provide people-first AI service software that organizations use to deliver exceptional employee and customer experiences. Our employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant. Our customer experience (CX) products include our Freshdesk suite of products. Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity. Currently, nearly 75,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.⁵ From its latest annual report

Corporate structure

Freshworks Inc. sits at the top of its group. 6 entities, 6 countries on record. Switch between the flow chart and the network, and select any entity to see its details.

Built from subsidiaries listed in Exhibit 21 of annual reports filed with the SEC; major holders from Schedules 13D and 13G. Each entity in the chart links to its source.

What it owns

What Freshworks Inc. reports owning in its annual reports to the SEC: buildings, land and equipment, real estate and locations, investments, intangible assets and inventory, at the end of its latest fiscal year and a year before.

Property and equipment

Investments

Intangibles and goodwill

Properties, in its own words

Our headquarters office is located in San Mateo, California, where we lease more than 55,000 square feet under a lease that expires in July 2031. We also maintain additional offices in the United States and internationally. In the United States we have additional offices in Denver and Seattle. In India we have our principal engineering facility in Chennai, as well as offices in Bangalore and Hyderabad. Outside of US and India we have offices located in London, United Kingdom; Paris, France; Berlin, Germany; Utrecht, Netherlands; and Sydney, Australia. These offices are all leased and we do not own any real property. We may continue to open up satellite offices in strategic locations to gain access to new talent markets and to facilitate business operations. We believe that the facilities we occupy are suitable to meet our current needs.

Item 2 of the 10-K filed Feb 26, 2026.⁵

Leadership

Who has led Freshworks Inc., and when. Pick a name to see everywhere that person has worked.

• Chief executive officerDennis Woodside Jun 4, 2024 to now¹⁴
• Chief executive officerRathnagirish Mathrubootham Sep 21, 2021 to Mar 4, 2024¹⁵
• ChairRathnagirish Mathrubootham May 3, 2024 to now¹⁶
• PresidentDennis Woodside Sep 2, 2022 to now¹⁷
• Chief financial officerTyler Sloat Sep 21, 2021 to now¹⁸

Subsidiaries and ownership

Subsidiaries (Exhibit 21)

• Freshworks Australia Pty Ltd Australia⁴
• Freshworks GmbH Germany⁴
• Freshworks SAS France⁴
• Freshworks Technologies B.V. Netherlands⁴
• Freshworks Technologies Private Limited India⁴
• Freshworks Technologies Pte. Ltd. Singapore⁴
• Freshworks Technologies UK Limited United Kingdom⁴
• Natero Ireland Limited Ireland⁴

The subsidiaries the company lists in Exhibit 21 of its annual report, as filed.

Former names

• FreshDesk Inc.Mar 14, 2012 to Nov 16, 2016³

Timeline

1. Aug 4, 20268-K Results of operations; Exit or restructuring costs³³
2. Jul 28, 20268-K Other events³⁴
3. May 29, 20268-K Shareholder vote³⁵
4. May 14, 20268-K Regulation FD disclosure³⁶
5. May 5, 20268-K Results of operations; Exit or restructuring costs³⁷
6. Mar 5, 20268-K Executive or director change; Other events³⁸
7. Feb 26, 20268-K Other events³⁹
8. Feb 10, 20268-K Results of operations⁴⁰
9. Dec 19, 20258-K Executive or director change⁴¹
10. Nov 5, 20258-K Results of operations⁴²
11. Sep 11, 20258-K Regulation FD disclosure⁴³
12. Sep 4, 20258-K Executive or director change⁴⁴
13. Jun 4, 2024New chief executive Dennis Woodside becomes CEO¹⁴
14. Sep 21, 2021New chief executive Rathnagirish Mathrubootham becomes CEO¹⁵

Calendar

Coming up

1. Nov 3, 2026 · After the closeReports results for the quarter ending Sep/2026 A year earlier it reported ($0.01) a share, on Nov 5, 2025.⁴⁵

When it reported results

1. Aug 4, 2026Reported quarterly or annual results³³
2. May 5, 2026Reported quarterly or annual results³⁷
3. Feb 10, 2026Reported quarterly or annual results⁴⁰
4. Nov 5, 2025Reported quarterly or annual results⁴²
5. Jul 29, 2025Reported quarterly or annual results⁴⁶
6. Apr 29, 2025Reported quarterly or annual results⁴⁷
7. Feb 11, 2025Reported quarterly or annual results⁴⁸
8. Nov 6, 2024Reported quarterly or annual results⁴⁹

Upcoming dates from Nasdaq's calendar; past results from the company's 8-K filings (Item 2.02). The full markets calendar

Filings

883 filings to the SEC since October 2021: 5 annual reports, 15 quarterly reports, 43 major events, 661 insider forms, 46 large holders, 113 other. The latest 20:

1. Oct 5, 20264 PRIMARY DOCUMENT EDGAR
2. Oct 5, 20264 PRIMARY DOCUMENT EDGAR
3. Oct 5, 20264 PRIMARY DOCUMENT EDGAR
4. Oct 5, 20264 PRIMARY DOCUMENT EDGAR
5. Oct 2, 20264 PRIMARY DOCUMENT EDGAR
6. Oct 2, 20264 PRIMARY DOCUMENT EDGAR
7. Oct 2, 20264 PRIMARY DOCUMENT EDGAR
8. Oct 2, 20264 EDGAR
9. Sep 4, 2026144 EDGAR
10. Sep 3, 20264 PRIMARY DOCUMENT EDGAR
11. Sep 3, 20264 PRIMARY DOCUMENT EDGAR
12. Sep 3, 20264 PRIMARY DOCUMENT EDGAR
13. Sep 3, 20264 PRIMARY DOCUMENT EDGAR
14. Aug 14, 20263 PRIMARY DOCUMENT EDGAR
15. Aug 7, 2026144 EDGAR
16. Aug 4, 202610-Q EDGAR
17. Aug 4, 20268-K EDGAR
18. Aug 3, 20264 PRIMARY DOCUMENT EDGAR
19. Jul 28, 20268-K EDGAR
20. Jul 6, 20264 PRIMARY DOCUMENT EDGAR

Every filing from the last five years, summarized. The full record is on SEC EDGAR.

Insider trades

273 open-market trades by officers, directors and large owners since October 2021: 37 buys and 236 sales. Grants, option exercises and gifts are left out.

From Forms 4 filed with the SEC.

Major holders

Investors who own more than 5% of the shares must tell the SEC: a 13D if they may seek to influence the company, a 13G if they hold passively.

• VANGUARD PORTFOLIO MANAGEMENT LLCSCHEDULE 13G, 1 filing Apr 29, 2026⁵⁰
• VANGUARD GROUP INCSCHEDULE 13G/A, 5 filings Feb 10, 2022 to Mar 26, 2026⁵¹
• SC US (TTGP), LTD.SCHEDULE 13D/A, 6 filings Feb 14, 2022 to Jul 24, 2025⁵²
• Accel Leaders Fund L.P.SCHEDULE 13G/A, 6 filings Feb 14, 2022 to May 13, 2025⁵³
• Peak XV Partners V Ltd.SCHEDULE 13D/A, 3 filings Jul 27, 2023 to Feb 24, 2025⁵⁴
• Rathnagirish MathruboothamSCHEDULE 13G/A, 4 filings Feb 14, 2022 to Feb 14, 2025⁵⁵
• CapitalG 2013 LPSC 13G/A, 2 filings Feb 14, 2022 to Nov 14, 2024⁵⁶
• BlackRockSC 13G, 3 filings Feb 4, 2022 to Jan 26, 2024⁵⁷
• WestBridge Crossover Fund, LLCSC 13G/A, 2 filings Jan 20, 2023 to Feb 15, 2023⁵⁸
• AllianceBernsteinSC 13G/A, 2 filings Feb 14, 2022 to Feb 14, 2023⁵⁹
• GILDER GAGNON HOWE & CO LLCSC 13G/A, 3 filings Dec 3, 2021 to Feb 14, 2023⁶⁰
• Hound Partners, LLCSC 13G/A, 2 filings Jan 28, 2022 to Feb 14, 2023⁶¹
• FMR LLCSC 13G/A, 2 filings Feb 9, 2022 to Feb 9, 2023⁶²
• Capital Research Global InvestorsSC 13G/A, 3 filings Dec 10, 2021 to Apr 8, 2022⁶³
• JPMorgan ChaseSC 13G/A, 2 filings Jan 21, 2022 to Mar 9, 2022⁶⁴

Executive pay

What the company paid its top executives, from the summary compensation table in its proxy statement. Total pay includes salary, bonus, stock and option awards and other pay, as the company valued them.

SEC filer profile

How Freshworks Inc. is registered with the Securities and Exchange Commission, from its EDGAR record and the cover page of its latest annual report.

• Name on EDGARFreshworks Inc.¹
• CIK0001544522
• Employer ID (EIN)33-1218825⁵
• Filer statusLarge accelerated filer not an emerging growth company; not a smaller reporting company; not a shell company⁵
• Incorporated inDelaware⁵
• Fiscal year endsDecember 31¹
• Industry code (SIC)7372 Services-Prepackaged Software¹
• SEC reviewing officeOffice of Technology, Division of Corporation Finance¹
• Business address2950 S. Delaware St., Suite 201, San Mateo, CA 94403¹
• Phone(650) 513-0514¹
• Shares outstanding249,087,203 Common Class A shares; 35,047,987 Common Class B shares as of Feb 23, 2026⁵
• Public float$3.1B as of Jun 30, 2025⁵
• AuditorDeloitte & Touche LLP, San Jose, California PCAOB ID 34; it also attests to the company’s internal control over financial reporting⁵
• On EDGAR sinceMar 14, 2012¹
• Filings939 in all: 4 (649), 144 (84), 8-K (44), 3 (26), SC 13G/A (19), 10-Q (15), SC 13G (14), S-8 (9)¹
  All 33 form types

  4/A (8), D (8), UPLOAD (7), CORRESP (6), DEFA14A (6), 10-K (5), DEF 14A (5), ARS (4), SC 13D/A (4), SCHEDULE 13G/A (4), DRS/A (3), DRSLTR (3), S-1/A (3), SCHEDULE 13D/A (2), 3/A (1), 424B4 (1), 8-A12B (1), CERT (1), DEFR14A (1), DRS (1), EFFECT (1), S-1 (1), SC 13D (1), SCHEDULE 13D (1), SCHEDULE 13G (1)

• Latest filingsAnnual report (10-K) Feb 26, 2026
  Quarterly report (10-Q) Aug 4, 2026
  Proxy statement (DEF 14A) Apr 9, 2026
  Latest 8-K (8-K) Aug 4, 2026

Securities registered for trading

From the cover page of the 10-K filed Feb 26, 2026 (Section 12(b) of the Exchange Act).⁵

Risk factors and legal proceedings

The risks Freshworks Inc. names in Item 1A of its 10-K filed Feb 26, 2026: 63 risks under these headings, as written.⁵

• Risks Related to Our Business
• Although we recently generated net income, we have a history of losses and we may not be able to sustain profitability.
• We have experienced significant growth in recent periods and our recent growth rates may not be indicative of our future growth.
• We have a limited operating history at our current scale, which makes it difficult to evaluate our future prospects and may increase the risk that we will not be successful.
• Macroeconomic uncertainties, including inflationary pressures, rising interest rates, supply chain disruptions, labor market volatility, geopolitical tensions, and recession risks, have in the past adversely affected and may continue to adversely affect our business, future results of operations, and financial condition.
• Our quarterly results have and may continue to fluctuate significantly and may not meet our expectations or those of investors or securities analysts.
• Sales efforts to large customers involve risks that may not be present or that are present to a lesser extent with respect to sales to smaller organizations.
• If we are unable to attract new customers, convert customers using our trial versions into paying customers, and expand usage of our products within or across organizations, our revenue growth would be harmed.
• Our ability to attract new customers and increase revenue from existing customers depends on our ability to develop new features, integrations, capabilities, and enhancements, and to partner with third parties to design complementary products.
• Our business depends on a strong brand, and if we are not able to maintain and enhance our brand, our ability to attract and expand our base of customers may be impaired, and our business and results of operations will be harmed.
• Our business depends substantially on our customers renewing their subscriptions and purchasing additional subscriptions from us. Any decline in our customer retention would harm our future operating results.
• We use generative and agentic artificial intelligence, including in certain of our products and services, which may result in operational challenges, legal liability, reputational concerns and other negative consequences that could adversely affect our business and results of operations.

Legal proceedings

The information required to be set forth under this Item 3 is incorporated by reference to Note 9—Commitments and Contingencies — Litigation and Loss Contingencies in the notes to the Consolidated Financial Statements included in Part II, Item 8 of this Annual Report on Form 10-K.

The opening of Item 3, Legal Proceedings.⁵